ManageEngine OpManager and IBM SevOne Network Performance Management (NPM) compete in the network monitoring category. ManageEngine OpManager appears to have the upper hand in device monitoring and automation, while IBM SevOne excels in scalability and data access.
Features: ManageEngine OpManager offers robust monitoring for network devices, routers, and switches, with automation, alerting, and support for up to 5000 network ports. It is known for its real-time alerts, network configuration management, and device monitoring. IBM SevOne NPM is recognized for its scalability, quick data access, and reliable performance monitoring with detailed metrics, supporting SD-WAN and multiple vendor equipment.
Room for Improvement: ManageEngine OpManager could improve stability during upgrades, better documentation, and ease of configuring backups. It also faces challenges with its complex licensing model and performance slowdowns. IBM SevOne NPM requires better cloud monitoring, enhanced event configuration, and visualization capabilities. Users suggest improvements in reporting customization and handling high-frequency polling.
Ease of Deployment and Customer Service: Both ManageEngine OpManager and IBM SevOne NPM provide extensive deployment options, with SevOne supporting hybrid and private cloud environments. OpManager users find deployment straightforward, despite some configuration challenges. Its customer service is responsive, though complex queries may face delays. SevOne offers strong support but needs 24/7 coverage for global time zones.
Pricing and ROI: ManageEngine OpManager is seen as cost-effective, offering tiered licensing models with volume discounts, providing immediate ROI through efficient monitoring. IBM SevOne NPM, while higher in cost, is valued for its pay-as-you-grow licensing, enabling scalability and effective cost management, yielding returns through improved uptime and alert management.
However, from a sales perspective, it's very challenging for the initial sale, and even renewals are tough when it comes to the price point.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
I would give nine points out of ten for ManageEngine OpManager's technical support.
The rating for support would be six out of ten for ManageEngine OpManager.
More support is needed, especially on weekends.
It is suitable for small, medium, and enterprise-level companies.
Scalability is needed more in automation and AI functionalities.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
If identifying the interface was easier, it would take less time to configure.
There is a call for ManageEngine OpManager to scale better in automation and AI functionality.
Improving the after-sales support and learning materials for local engineers and partners to enhance their capacities and expertise.
The cost is quite high-end for ManageEngine OpManager, especially in our very price-sensitive market here in Sri Lanka.
Pricing for ManageEngine OpManager is good and negotiable with the distributor;
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
The automated reporting back, which includes identifying the top list and trends, as well as session monitoring from the end user to server through routers and firewalls, provides exact issue notifications for network problems.
The biggest benefit of ManageEngine OpManager for our customers is centrally managing the users and assets of an organization, along with link management, bandwidth management, and similar functionalities.
The dashboard is unique and user-friendly.
| Product | Market Share (%) |
|---|---|
| ManageEngine OpManager | 1.5% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 15 |
| Large Enterprise | 27 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
ManageEngine OpManager is a network, server, and virtualization monitoring software that helps SMEs, large enterprises and service providers manage their data centers and IT infrastructure efficiently and cost effectively. Automated workflows, intelligent alerting engines, configurable discovery rules, and extendable templates enable IT teams to setup a 24x7 monitoring system within hours of installation.
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