NETSCOUT nGeniusONE Reviews

Name: NETSCOUT nGeniusONE
Brand: NETSCOUT
Rating: 4.1 (49 reviews)

4.1 out of 5

49 reviews
93% willing to recommend

2,110 followers

What is NETSCOUT nGeniusONE?

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.

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NETSCOUT nGeniusONE is the #19 ranked solution in best Network Monitoring Tools. PeerSpot users give NETSCOUT nGeniusONE an average rating of 8.2 out of 10. NETSCOUT nGeniusONE is most commonly compared to Datadog: NETSCOUT nGeniusONE vs Datadog. NETSCOUT nGeniusONE is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 17% of all views.

Helped 849,686 peers since 2012

Featured NETSCOUT nGeniusONE reviews

Prasanna Damodaran

Network Solution Architect at Agilent Technologies, Inc.

The salary dashboards and contributions are the most valuable features. The graph tells you an application's performance. On the graph, it will tell you the bandwidth for a particular site. Therefore, it is so easy for us to go and look up. If a lot of traffic from one site is hitting AWS Cloud or the data center, then we want to know which client is utilizing the most bandwidth. We will work with nGeniusONE to troubleshoot the issue. The learning curve is definitely good. We used to have quarterly training. Most of my team members in India enlisted for training and have attended it.

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Mohammed Hassan

Regional Director at iSecureMind

I would recommend NETSCOUT nGeniusONE to others yet not for small SMBs due to the pricing. It is important to have the necessary NETSCOUT experience for smooth integration. The automated issue detection sometimes has a few false positives but is overall cost-effective for our customers. I'd rate the solution eight out of ten.

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reviewer1394490

Manager Network Operations Communication Signals at a transportation company with 10,001+ employees

I have another app that we use for traditional universal monitoring, where I have more features in the dashboard than I have in the grid. This is regarding TCP Zero Window. That could stand some additional improvement. The ability to generate reports and run a report based on a specific host that might be having an issue. Right now, you have to do a drill down in order to find it. Whereas, if that was presented upfront, that would save a lot of time. In previous versions, we used to have an icon on the dashboard when the situation analysis would present an alert. It would be nice if that would be made available on the dashboard again. Something that could be customizable to only illuminate on certain applications. The solution transforms packet wire data into real-time data that is ready to act on. It provides stability where we can drill down into it. It gives us a good view. It would be nice if the cache could be a bit more responsive.

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NETSCOUT nGeniusONE mindshare

As of May 2025, the mindshare of NETSCOUT nGeniusONE in the Network Monitoring Software category stands at 1.6%, up from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

PeerResearch reports based on NETSCOUT nGeniusONE reviews

Type	Title	Date
Category	Network Monitoring Software	Apr 30, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 30, 2025	Download
Comparison	NETSCOUT nGeniusONE vs Zabbix	Apr 30, 2025	Download
Comparison	NETSCOUT nGeniusONE vs Auvik Network Management (ANM)	Apr 30, 2025	Download
Comparison	NETSCOUT nGeniusONE vs Datadog	Apr 30, 2025	Download

Title	Rating	Mindshare	Recommending
Datadog	4.3	3.4%	97%	188 interviews Add to research
Zabbix	4.2	13.0%	95%	106 interviews Add to research

Valuable Features

NETSCOUT nGeniusONE's most valuable features include deep packet inspection, NetFlow traffic analysis, packet capture, and the single pane of glass view. Key functionalities are real-time communication monitoring, traffic analysis, troubleshooting, and application performance management. It offers user-friendly dashboards, dependency mapping, and integration capabilities. Users appreciate its ability to analyze network behavior, manage performance metrics, and provide insights into traffic issues down to the packet level within both real-time and historical contexts.

"The system's ability to prevent downtime represents a significant return on investment, but I do not have specific numerical data."
"The packet-based searching capability of NETSCOUT is highly valued as it allows us to better analyze the network."
"Deep packet inspection is a very useful tool as it works in real time and uses serial packet-level analysis."

Room for Improvement

NETSCOUT nGeniusONE's interface is complicated, lacking user-friendliness and modular purchasing options. Its user experience and integration between products need enhancement. Frequent updates introduce bugs. Physical dependency and costly support add to the complexity. Integration with tools like ServiceNow and improved data flow visibility are desired. End users find it difficult, especially during initial deployment. Cost and security features are also concerns. Expanding AI capabilities and reducing server requirements could enhance functionality and appeal.

"The pricing could benefit from being somewhat lower for broader adoption."
"It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes and allow lower-level tech support to handle issues more effectively without escalating them."
"Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT."

ROI

NETSCOUT nGeniusONE enhances productivity by reducing troubleshooting time from hours to minutes, allowing users to preemptively address issues. It decreases mean time to know and repair, improving network uptime by identifying root causes faster. Users report significant improvements in customer satisfaction and retention. Financial losses due to downtime decrease, saving resources and money. It offers insights into user growth patterns, avoiding unnecessary expenses and supporting smooth network operations without specific numerical data available.

Pricing

NETSCOUT nGeniusONE pricing is perceived as high, especially for larger deployments, often reaching seven figures. Users find it offers value through reliability and support but notice it's costlier than newer market entrants. Licensing is flexible and shared across their platforms, yet additional features may require extra costs. It's considered worthwhile for enterprises able to utilize its extensive capabilities, though some users feel they overpay due to underutilization. Cost-effectiveness varies with company size and deployment scale.

"There is a need to make yearly payments towards the licensing charges attached to the product. The product may come across as a cheap tool for some, while it may seem costly for others."
"The platform is expensive."
"We have a premium customized contract for the solution."

Popular Use Cases

Organizations use NETSCOUT nGeniusONE primarily for network monitoring, troubleshooting, and packet inspection. It helps identify issues like latency, abnormal behavior, and communication problems. Utilized for both proactive monitoring and real-time communications, nGeniusONE is valuable for managing VoIP, LTE, and 5G networks. It assists in analyzing application flows, network performance, and identifying security risks. NETSCOUT nGeniusONE offers dashboard monitoring to assess current traffic and application performance across networks.

Service and Support

NETSCOUT nGeniusONE's customer service is praised for quick response times and helpfulness, often aided by dedicated engineers. While many find the technical support responsive and attentive, some cite issues with resource availability and complex query handling. Support is often facilitated via local or dedicated representatives, ensuring personalized assistance. User satisfaction varies, with some needing improvements in flexibility and response times. Many users maintain strong relationships with support personnel, ensuring effective resolution of issues.

Deployment

Users experienced varying levels of complexity with NETSCOUT nGeniusONE's initial setup. Some found it straightforward due to automation and good training, while others faced challenges related to complex environments and configuration requirements. Factors like traffic flow identification, network architecture, and lack of migration tools added to the difficulty. Documentation could improve, and involving experienced personnel was often necessary. Setup times ranged from a few days to several months, influenced by use case specifics and deployment scale.

Scalability

NETSCOUT nGeniusONE accommodates growth effectively, with many users reporting positive experiences. It's adaptable across various environments, including virtual setups, enhancing network capabilities. Some note the dependence on hardware for optimal performance, with potential cost implications for expansion. Feedback highlights its extensive scaling capabilities, supporting both small installations and large networks. A few mention internal challenges in leveraging its full potential, yet the capacity to expand remains widely acknowledged.

Stability

Users generally find NETSCOUT nGeniusONE stable, with reliable performance and minimal downtime. Some experience occasional issues, often related to server capacity or configuration. Customization needs and bug reports arise, but these are typically addressed. Though some report server overloads, others appreciate its enhancement of network uptime. Stability ratings range mostly from very good to excellent, with ongoing tweaks for scalability and efficiency. Users appreciate the support received in resolving any encountered technical problems.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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