We compared IBM SevOne Network Performance Monitoring and LogicMonitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: IBM SevOne NPM users like its modular design, performance management reports, and real-time insights. The solution is also praised for its SNMP data collection and integration with ITSM solutions. LogicMonitor stands out for its seamless integration with external applications, personalized dashboards, and efficient AIOps functionality.
Room for Improvement: IBM SevOne NPM could benefit from better SD-WAN capabilities and live maps. Users say the solution could also improve its AI/ML modules and provide more actionable insights. LogicMonitor users have requested better dashboards, customizable alerts, and more automation. Some also suggested improvements in the solution’s AI capabilities.
Service and Support: Customers reported generally positive experiences with IBM customer service, praising the support team's availability and responsiveness. However, some users said they would rather not have to rely so heavily on support for upgrades. LogicMonitor's support team is praised for being helpful, knowledgeable, and responsive. The solution also offers learning resources and ample information to help users navigate and customize the platform.
Ease of Deployment: The setup process for IBM SevOne NPM is described as quick and uncomplicated, although some users may require extra configuration. LogicMonitor's initial setup is generally regarded as effortless. Users appreciated the vendor’s help during onboarding and the solution’s extensive documentation.
Pricing: IBM SevOne NPM is seen as costly, particularly for smaller businesses. LogicMonitor’s licensing model is based on the size of the environment. It is seen as a high-end solution with a high price tag and may be too costly for smaller organizations.
ROI: IBM SevOne NPM offers features such as device maintenance and out-of-the-box reports that contribute to its value. LogicMonitor users have seen an ROI in the form of increased visibility and shorter resolution times.
Comparison Results: IBM SevOne NPM stands out for its real-time insights, integration capabilities, straightforward setup, and top-notch customer service. Users say the solution could improve its AI/ML capabilities and lower its pricing to be more affordable for smaller businesses. LogicMonitor is a premium solution geared toward large enterprises, featuring smooth integration and advanced AIOps features. Users praised LogicMonitor for its painless setup process and excellent support, but some noted that the solution’s steep price tag might put it out of the range of smaller businesses and that it could improve dashboards and AI capabilities.
"We can manage the entire system across the network and troubleshoot the pain points."
"We find that the reporting is particularly valuable in terms of not only communicating with our peer teams but also with the executives."
"The monitoring of the network is very customizable. That is its unique feature."
"One of the most valuable features is the graphs, which you can build instantly. I have used some open-source platforms in the past, but they are not as good. With SevOne, the sampling in the graph can be every few seconds, not just every few minutes, and that's really helpful. It's really fast."
"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems."
"The automation feature is good because if your CMDB is OK and it is already in sync, then the automation part is good to go."
"The feature that I have found most valuable is the scale-up and scale-down. The scale-up is an operation where the CPU boosts-up and then the memory will boost-up. That works awesomely."
"It has improved our organization with its capacity planning. We have a performance environment that we use to benchmark our applications. We use it to say, "Okay, at a certain level of concurrency, we know where our application will fall over." Therefore, we are using LogicMonitor dashboards to tell us that we're good. Our platform can handle X number of clients concurrently hitting us at a time."
"One thing that's very valuable for us is the technical knowledge of the people who work with LogicMonitor. We looked at several products before we decided to use LogicMonitor, and one of the key decision-making points was the knowledge of the things that they put in the product. It provides real intelligence regarding the numbers that you see on the product, which makes it easy for us technical people to troubleshoot. Other products don't provide you with such information. You see a value going up, but you don't know what it means. LogicMonitor provides such information. For instance, if a value goes up, it says that it is probably because your disk area was too low."
"LogicMonitor helps us prevent potential downtime. It's pretty good. It generates low-level warnings that aren't necessarily preemptive but can still alert us to issues we should investigate. These warnings allow us to correlate data and identify areas where we should take action, even if the issues aren't critical."
"LogicMonitor added AI technology to help understand what's normal and that has helped quite a bit, so that's the feature I found most valuable in the product. The product is also doing quite well with identifying devices and customizing a particular Cisco version or model number. LogicMonitor continues to be active in updating what is available to be monitored, and it's been very good with keeping those things current, so that's another valuable feature of the product."
"I really appreciate the reporting function because it allows me to create dashboards that will be emailed to me during the morning so that I have a complete overview of my client's health, within a specific time frame."
"The alerting would be number one in my book. The thresholds for getting alerts for different criteria are pretty well-thought-out. We don't get many false positives or negatives on the alerting side. If we do get an email alert or some similar alert, we know that it is something that has to be looked at."
"It is easy to set up and monitor an entire facility. This is crucial because we have around 80 facilities that require monitoring. LifePoint is a hub-and-spoke environment, so it is essential to understand all of the WAN interfaces."
"The solution’s overall reporting capabilities are pretty powerful compared to ones that I have used previously. It seems like it has a lot of customizations that you can put in, but some of the out-of-the-box reports are useful too, like user logon duration and website latency. Those type of things have been helpful and don't require a lot of, if any, changes to get useful content out of them. They have also been pretty easy to implement and use."
"The Wi-Fi side needs improvement."
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."
"There are some tweaks and enhancements that I've already requested. One is to be able to make changes per device rather than as a global setting. That has to do with naming. It's minor."
"The reports are easy to configure but they are a bit outdated in terms of appearance and visualization."
"The tool needs improvement in non-Cisco SD-WAN."
"The user management features need to be improved. It would be nice if we had more granular control, or layers of control, out of the box."
"The one area with room for improvement is probably administration. They added data insights to make a better user experience, but I'd like to see some improvements in the way the system's administered."
"The GUI: both the dashboard/user view and the admin tool."
"The only functional area I can think of that has room for improvement would be the dashboards. They could use a refresh. It would be nice if there were more widgets and more types of widgets."
"One of the areas that I sometimes find confusing is the way that the data is presented. For example, a couple of weeks back I was looking at bandwidth utilization. That's quite a difficult thing to present, but they should try to dumb down how the data is presented and simplify what they're presenting."
"I'd like to see more automation in the tool, especially around remediation."
"One drawback of LogicMonitor is its licensing model, which requires an additional license for each module. For example, if you need to use Azure monitoring, you'll need an additional license on top of the base license."
"One thing that could be really better is the mapping. Auvik is really good at it. They have a really nice way to give you a visual representation of your network, but in LogicMonitor, this functionality is not as powerful and as good as Auvik."
"LogicMonitor has good features, but the ease of use is a little bit confusing. Additionally, we are looking for workflow automation, which is a little bit tricky for LogicMonitor."
"The dashboards can be improved. They are good, but there is a pain point. To show things to management, to explain pain points to other customers, to show them exactly where we can do better, the dashboarding could be better. Dashboards need to show the key things. Nobody is going to go into the ample details of Excel sheets or HTML."
"Some more application performance type monitoring would be nice. For example, an APM type solution, which would not necessarily completely replace it, but be able to tie into to what we're seeing on the application performance side so we can correlate what's going on with the application versus the underlying infrastructure."
More IBM SevOne Network Performance Management (NPM) Pricing and Cost Advice →
IBM SevOne Network Performance Management (NPM) is ranked 41st in Network Monitoring Software with 52 reviews while LogicMonitor is ranked 17th in Network Monitoring Software with 25 reviews. IBM SevOne Network Performance Management (NPM) is rated 8.6, while LogicMonitor is rated 9.0. The top reviewer of IBM SevOne Network Performance Management (NPM) writes "We can get a new vendor certified and monitored in our system significantly faster than before". On the other hand, the top reviewer of LogicMonitor writes "We went from nothing to full visibility across our internal and external estates of equipment". IBM SevOne Network Performance Management (NPM) is most compared with Instana Infrastructure Monitoring, SolarWinds NPM, Splunk Enterprise Security, NETSCOUT nGeniusONE and SolarWinds Network Device Monitor, whereas LogicMonitor is most compared with SolarWinds NPM, ScienceLogic, Zabbix, SCOM and Nagios Core. See our IBM SevOne Network Performance Management (NPM) vs. LogicMonitor report.
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