IBM SevOne Network Performance Management and ServiceNow IT Operations Management compete in the network and IT operations management category. IBM SevOne NPM appears to have the upper hand with a more flexible pricing model and significant ROI, despite ServiceNow's broader capabilities.
Features: IBM SevOne NPM provides extensive infrastructure visibility with agentless monitoring and high-frequency polling, suitable for large networks. It offers real-time data analytics and customizable alert systems. ServiceNow IT Operations Management provides tools for discovery, service mapping, and AIOps, with pre-built solutions for IT operations management.
Room for Improvement: IBM SevOne NPM users want improvements in automating downstream suppression, the upgrade process, and baselining capabilities. Reporting tools' complexity and stability in virtual environments are concerns. ServiceNow users find the high cost a barrier for smaller enterprises and desire better integration and expanded discovery features, with enhanced AI for prediction and automation.
Ease of Deployment and Customer Service: IBM SevOne NPM offers flexible deployment in on-premises and private cloud environments with highly rated customer service. ServiceNow supports hybrid and public cloud deployments, emphasizing seamless integration. Despite robust customer service, high costs challenge smaller organizations.
Pricing and ROI: IBM SevOne NPM is noted for its flexible payment arrangements, allowing growth and aligning with budgets, resulting in significant ROI through improved monitoring and cost savings. ServiceNow is often seen as expensive, with value in its comprehensive solutions, yet some suggest cost reductions for competitiveness.
It reduced staffing needs from four full-time staff to fewer due to automation.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
It is suitable for small, medium, and enterprise-level companies.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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