BMC TrueSight and IBM SevOne NPM compete in the field of infrastructure and application monitoring, with BMC TrueSight having an advantage in event management and holistic visibility across various technologies, while IBM SevOne shines with its infrastructure visibility and rapid data reporting.
Features: BMC TrueSight offers comprehensive monitoring capabilities, integrating tools like the Presentation Server and AppVisibility Manager for a thorough view of infrastructure and application health. Its event management is strong, with support for a wide range of technologies via customizable Knowledge Modules, providing a cohesive monitoring experience. IBM SevOne NPM is distinguished by its infrastructure visibility, quick data reporting, and its scalability, making it ideal for large-scale environments.
Room for Improvement: BMC TrueSight needs enhancement in cloud monitoring stability and simplifying deployment complexity, along with improving reporting and root cause analysis to stay competitive. IBM SevOne NPM's integration capabilities and detailed data insights could be better, with calls for more intuitive user management and flexible reporting options. Both solutions encounter challenges with pricing and deployment complexity.
Ease of Deployment and Customer Service: BMC TrueSight is mainly deployed on-premises and is considered complex, needing significant resources. While its technical support is proficient, response times and expertise can be inconsistent. IBM SevOne NPM offers deployment flexibility across on-premises, hybrid, and private cloud, with reliable customer service, though faster resolution processes are desired. Both products excel in specific areas of support and deployment adaptability.
Pricing and ROI: BMC TrueSight is perceived as expensive due to its licensing model based on endpoints and knowledge models, though it provides significant value in consolidating IT operations. IBM SevOne NPM's pay-as-you-grow model is cost-effective for scaling, offering licensing flexibility but with potential cost escalations in extensive monitoring. Both aim to deliver substantial ROI through improved resource management and efficiency, albeit with significant initial investments.
I would rate their technical support a nine out of ten.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
It is suitable for small, medium, and enterprise-level companies.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
There are some complexities with deployment that could be improved in BMC TrueSight.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.2% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
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