BMC TrueSight and IBM SevOne NPM are leading products in the field of IT monitoring and management. BMC TrueSight has an edge in integrated platform capabilities and event management, while IBM SevOne NPM stands out for its performance monitoring, scalability, and real-time insights.
Features: BMC TrueSight offers an integrated platform with extensive customization through Knowledge Modules, ensuring efficient management across varied infrastructures. Its superior event management streamlines alert handling and integrates various tools. IBM SevOne NPM excels in performance metrics gathering, offering quick data accessibility and comprehensive reporting tools. Its flexible architecture supports rich, user-friendly dashboards and provides real-time insights.
Room for Improvement: BMC TrueSight could improve its documentation, ease cloud monitoring stability, and simplify its deployment process. Users suggest enhancing pricing flexibility and scalability support. IBM SevOne users desire richer AI capabilities, enhanced actionable insights, and improved cloud monitoring potential, with an emphasis on out-of-the-box configurations to better meet diverse customer needs.
Ease of Deployment and Customer Service: BMC TrueSight primarily deploys on-premises, often perceived as complex, reflecting a traditional IT setup. Customer service is generally satisfactory, though response time and technical staff continuity could improve. IBM SevOne offers versatile deployment options supporting private and hybrid cloud environments. Customer service exhibits similar feedback, indicating a need for enhanced consistency and timeliness.
Pricing and ROI: BMC TrueSight's pricing is considered complex and costly for large-scale implementations, though it yields IT cost savings through integration and reduced ticket volumes. IBM SevOne's pricing is seen as more flexible with its "pay-as-you-grow" model, which supports growing businesses efficiently. Its scalability is appreciated, providing a cost-effective solution for extensive deployments. Both solutions help reduce operational costs significantly, with TrueSight users noting more explicit savings through decreased maintenance costs.
I would rate their technical support a nine out of ten.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
It is suitable for small, medium, and enterprise-level companies.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
There are some complexities with deployment that could be improved in BMC TrueSight.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
BMC TrueSight licensing costs are on the more expensive side.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
| Product | Market Share (%) |
|---|---|
| BMC TrueSight | 1.0% |
| IBM SevOne Network Performance Management (NPM) | 0.9% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
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