IBM Maximo Application Suite vs ServiceNow comparison

IBM Maximo Application Suite

Read 231 ServiceNow reviews

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92% willing to recommend

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Maximo Application Suite and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, Hexagon AB, Infor and others in Enterprise Asset Management (EAM).

To learn more, read our detailed Enterprise Asset Management (EAM) Report (Updated: October 2026).

Enterprise Asset Management (EAM)

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Maximo Application Suite

Average Rating

8.2

Number of Reviews

Ranking in other categories

Enterprise Asset Management (EAM) (1st), Billing Software (4th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

231

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

IBM Maximo Application Suite and ServiceNow aren’t in the same category and serve different purposes. IBM Maximo Application Suite is designed for Enterprise Asset Management (EAM) and holds a mindshare of 12.3%, down 22.9% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 12.7% mindshare, down 21.0% since last year.

Enterprise Asset Management (EAM) Mindshare Distribution
Product	Mindshare (%)
IBM Maximo Application Suite	12.3%
Infor CloudSuite	6.7%
IFS Cloud Platform	6.6%
Other	74.4%

Enterprise Asset Management (EAM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	12.7%
JIRA Service Management	6.4%
BMC Helix ITSM	5.2%
Other	75.7%

IT Service Management (ITSM)

Featured Reviews

Antony Mishra

Java Software Engineer at GPA

Asset management has become streamlined and decision-making is now driven by lifecycle data

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Read full review

Hemanthreddy Vakiti

Data Engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The incident management feature is good because it allows you to keep track of and classify issues."

"Maximo is very stable. We really do not have problem with stability."

"IBM Maximo has increased our efficiency by 65%."

"IBM Maximo is the most stable solution that I have ever seen."

"Reliable, very configurable, and it's all integrated in the same database."

"They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc."

"Its capabilities let us organize our work."

"This is the Cadillac of asset management applications."

More IBM Maximo Application Suite pros

"Very easy to implement and to respond to my clients' needs."

"Some of the valuable features I have found the solution to have are it can serve many different types of businesses, it has strong platform capabilities, provides application development, built-in predictive intelligence, and performance analytics reports."

"For our work, ServiceNow's service catalogs and SDK integrations are the most valuable features."

"It enables us to meet SLAs, track issues across the environment, and report those issues."

"The subsequent chain of tasks, I believe, is valuable."

"As a platform approach I would say I really like this vision of saying ServiceNow is an application platform now as a service where we can build any application we want to so we have some applications on the baseline like in sales management, like change management, now customer services, like security operation."

"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."

"When we can centralize all the contract information, ServiceNow will give us better control over asset management and technical debt."

More ServiceNow pros

Cons

"The pricing model of the solution has room for improvement as well as the after-sales support."

"Many improvements are needed in the customer support service department because of delays in response, which are very costly."

"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."

"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."

"One way IBM Maximo can be improved is that the interface is not modern or particularly user-friendly."

"Maximo is a big system, so the initial setup is complex."

"Revision management of file attachments."

"The solution is expensive and is quite difficult within this space."

More IBM Maximo Application Suite cons

"The Project Management with Resource Management feature is an area with room for improvement."

"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."

"Their support is not experienced."

"Needs additional software titles and easier normalization."

"The Express edition does not allow the option for scripting."

"I feel like there should be perhaps more unit testing before patches are rolled out because every patch has broken our entire catalog."

"I would like the reporting aspect to be better, including the graphs."

"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."

More ServiceNow cons

Pricing and Cost Advice

"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."

"The price of IBM Maximo could reduce, it is expensive."

"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."

"IBM Maximo offers a licensing application, and you have to comply with the license."

"$USD700 per agent user."

"I do not know about the price of the solution. However, this has been an expensive project overall."

"Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing."

More IBM Maximo Application Suite pricing and cost advice

"The licenses are expensive."

"There are licensing fees."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"The price is okay for us. It's reasonable."

"The licensing expenses are excessively high."

"There is an annual subscription to use this solution."

"It is very expensive because it is a big organization. You have to pay for additional things."

"This is a pretty expensive product, so the licensing could be better."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Asset Management (EAM) solutions are best for your needs.

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919,586 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

12%

Manufacturing Company

10%

Government

Construction Company

Manufacturing Company

10%

Financial Services Firm

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

What needs improvement with IBM Maximo?

There are a couple of places, but I cannot name one at this moment because I still need to go through more of the things because there is a lot which I need to learn. Something related to the custo...

What is your primary use case for IBM Maximo?

I generally develop IBM Maximo reports and then some automation scripts, and the major thing which I have customized is an application called Archival solution that we created from scratch. For the...

What advice do you have for others considering IBM Maximo?

AI Watson, I have not used it so far. I was trying to use it, but there are some challenges for me to use it. I will definitely try to give a review once I use it. I have not used it so far. I will...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What is the cost of implementation and maintenance of ServiceNow?

Nobody can give you a clean percentage without knowing your license tier, but here’s how I’d budget it, based on what I’ve seen on ServiceNow projects. Year one (implementation): A common planning ...

IFS Cloud Platform vs IBM Maximo Application Suite

Comparisons

Compared 6% of the time

Infor CloudSuite vs IBM Maximo Application Suite

Compared 6% of the time

Oracle Enterprise Asset Management vs IBM Maximo Application Suite

Compared 5% of the time

Hexagon EAM vs IBM Maximo Application Suite

Compared 5% of the time

SAP Asset Performance Management vs IBM Maximo Application Suite

Compared 3% of the time

More IBM Maximo Application Suite Competitors

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 3% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Freshservice vs ServiceNow

Compared 3% of the time

Airtable vs ServiceNow

Compared 2% of the time

More ServiceNow Competitors

Product Reports

IBM Maximo Application Suite

Download IBM Maximo Application Suite product report

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Also Known As

Maximo

No data available

Overview

IBM Maximo offers advanced asset management with preventive maintenance, asset tracking, and integration capabilities. Its flexibility boosts efficiency and reduces downtime.

Known for its robust asset lifecycle management, IBM Maximo integrates with financial platforms and IoT data sources. It supports maintenance management, process digitization, and inventory purchasing, proving ideal for industries like manufacturing and energy. Users find its predictive maintenance and central asset management key to cost reduction and efficiency.

What are the most important features of IBM Maximo?

Preventive Maintenance: Optimize asset uptime through scheduled tasks and checks.
Asset Tracking: Monitor and manage assets across locations and systems.
Integration Capabilities: Seamlessly connect with financial platforms and IoT sources.
Predictive Maintenance: Anticipate potential failures to minimize downtime.
Comprehensive Reporting: Gain insights through detailed analytics and reports.

What benefits should users look for in reviews?

Reduced Downtime: Efficient maintenance and asset tracking reduce productivity losses.
Enhanced Operational Efficiency: Configurability and integration streamline processes.
Cost Savings: Preventive strategies and predictive analytics cut operational expenses.
Agnostic Integration: Easily adapts to existing systems for smooth operations.
Ease of Use: Intuitive interface supports quick adoption and implementation.

IBM Maximo is widely adopted in manufacturing, telecommunications, and energy sectors, excelling in asset lifecycle management and maintenance processes. Industries enhance efficiency with its centralized management, predictive maintenance, and improved information sharing, aligning operations with comprehensive asset strategies.

IBM

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Enterprise Asset Management (EAM)