"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"The incident management feature is good because it allows you to keep track of and classify issues."
"Work order management and scalability enables the businesses' needs to be met."
"We were able to scale perfectly."
"The most powerful features are the database and integration with CMDB."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"It is configurable, where you can add extra fields to screens and to the database."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The solution integrates well with other products."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"Revision management of file attachments."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"Making a mobile version would be helpful."
"The user interface for accessing assistance sometimes disconnects."
"I have a problem with the way the solution's price is calculated."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"The interface can be a bit more intuitive."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. IBM Maximo is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Maximo is most compared with NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM, IFS Cloud Platform and Oracle Enterprise Asset Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and Microsoft Dynamics CRM.
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