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Cisco DNA Center OverviewUNIXBusinessApplication

Cisco DNA Center is #2 ranked solution in top Network Management Applications and #3 ranked solution in top Network Automation tools. PeerSpot users give Cisco DNA Center an average rating of 7.6 out of 10. Cisco DNA Center is most commonly compared to Cisco Prime: Cisco DNA Center vs Cisco Prime. Cisco DNA Center is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 23% of all views.
Cisco DNA Center Buyer's Guide

Download the Cisco DNA Center Buyer's Guide including reviews and more. Updated: September 2022

What is Cisco DNA Center?

Cisco DNA Center is a robust, intuitive network controller and management platform that provides secure, safe access to applications and networks. Cisco DNA Center allows you to take control of your network to increase the effectiveness of your Cisco products, lower your TCO, and improve your ROI.

Your organization’s network is an integral part of your business’s success. In today’s aggressive marketplace, organizations need a network management system in place that can effectively automate deployments and connectivity, and manage the health of their infrastructure. Additionally, management systems also need to be able to strategically maintain the quality and safety of their systems so that the organization can direct valuable IT resources to concentrate on projects that can improve the overall effectiveness of the organization. An intent-based network controller such as Cisco DNA center will help your organization do that.

Cisco DNA Center is a group of software solutions that will automate all your virtual devices, provide secure administration of your network, and ensure the best network experience for all users on the network. Cisco DNA Center does away with all the tedious, mundane tasks and simplifies workflow device installations, upgrading from hours to minutes using Plug-and-Play (PnP) and Software Image Management (SWIM).

Cisco DNA Center’s intuitive, robust assurance feature makes every network point a sensor, continually communicating user connectivity and application performance in real time. This ensures all issues are resolved immediately.

Cisco DNA Center integrates with Cisco security solutions, Cisco Umbrella, and Cisco Secure Network Analytics, which provide an extra level of extensive security protection against threats. The entire solution can be easily managed from one single dashboard, making Cisco DNA Center a very robust, secure, complete solution.

Benefits of Cisco DNA Center

  • Cost-effectiveness: Policy automation and remediation minimizes the amount of time IT staff spend managing mundane network tasks.
  • Improved performance: AI/ML automation improves workflow and overall user experience. A clean, crisp dashboard makes management easy.
  • Enhance your network: Cisco DNA Center delivers the latest, most intuitive cloud services and applications to optimize your network.

  • Improved security: Cisco DNA Center utilizes the most robust zero-trust policies based on overall endpoint user behavior to keep networks secure.

Features of Cisco DNA Center

  • Easy automation: Cisco DNA Center offers zero-touch device deployment, automated quality of service (QoS), automated device discovery, and drag-and-drop policy creation.

  • Clear analytics: Cisco DNA Center offers more than 150 workable insights, such as guided remediation, endpoint tracking, context-guided analytics, and more.

  • Simplified management: Users have complete control from a user-friendly single dashboard that provides a completely transparent view of the network, devices, applications, and services. Additionally, there is integration with Cisco Prime or APIC-EM for the importation of maps or other configurations as needed.

  • Security: Cisco DNA Center provides a highly secure segmentation, encrypted traffic analytics, and robust threat detection and response, and also uses Stealthwatch and ISE integration.

Reviews from Real Users

Mostafa G., Network and Data Center Supervisor at a hospitality company, says, “Since using the solution, three or four people can do what 10 people could previously. It has been a benefit to the organization. We have many people from the team who manage a lot of devices. By using Cisco DNA Center, it has taken some of that burden away, we are impressed with it.”

Nihar K., Managing Director at Allot Group, relates, “In day-to-day operations, especially post-pandemic, the majority of our customers have to work from anywhere. It's not just work from home, it's work from anywhere. Due to this work from anywhere concept, the traditional silos of a network for the data center architecture, managing everything from anywhere, and having that single integrated dashboard for each and every activity while being able to correlate those activities in line with a business objective, has been very well addressed by Cisco DNA. The solution's most valuable aspect is its simplicity and the complete automation of the network workflow, which we can use that correlate with the business. It's not only limited to STXs or a data center. It completes everything, which really helps us.

Cisco DNA Center was previously known as DNA Center.

Cisco DNA Center Video

Cisco DNA Center Pricing Advice

What users are saying about Cisco DNA Center pricing:
  • "I do know that Cisco does offer some really good promotions for DNA Center to bring the costs down."
  • "Licensing for Cisco DNA Center is a little bit expensive, just like any Cisco solution. Its cost could still be improved."
  • "We have a three-year license with them."
  • Cisco DNA Center Reviews

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    Senior Network Engineer at a tech services company with 201-500 employees
    Real User
    Top 20
    Robust, zero-day configuration with wireless assurance and telemetry, with outstanding support
    Pros and Cons
    • "I think that their LAN automation is a very good feature."
    • "The task failure reporting or provisioning failure reporting could be a little bit better in the UI, with more information given to the user."

    What is our primary use case?

    We use this solution for network assurance and automation, network segmentation with ISE integration, and LAN automation deploying new devices out into the switching estate.

    This was for a TSA project that we were doing for a client.

    How has it helped my organization?

    It relieved some of the operational burdens on the IT staff. It makes troubleshooting a lot of issues much quicker from a central single pane of glass, whether it's a switch issue or authentication issue with ISE, or a wireless connectivity issue. 

    DNA center is very capable of being able to address well, identify the issue, suggest remediation steps, run remediation, run commands against a switch to check the proper connectivity for example, and also address all our remediation steps that the IT person could take.

    Rather than having to log into the individual switch DNA center, you can basically run your commands, run your troubleshooting, all from DNA and attempt to remediate the problem.

    What is most valuable?

    I think that their LAN automation is a very good feature. It takes advantage of the plug-and-play capability from the catalyst switches. 

    We'll do a zero-day configuration, which is a good feature. 

    Also, wired and wireless assurance, client health, and network health are valuable, especially with the wireless sensors deployed. It can give you a good idea of what's going on in the RF environments.

    The template feature is really good, you have free templates and then associate those templates to a tag, tag a device with a certain role, and just program devices that way rapidly.

    It's pretty robust. The wireless assurance and telemetry, as well as the security and the segmentation capabilities, are outstanding.

    They deploy rapidly. They are scalable throughout the entire organization. With just a few clicks, it really removes a lot of the human error that you would normally have with access control lists.

    It takes a lot of the human element out of configuration.

    You can create VRS and VNS and deploy those system-wide, application policies with a few clicks and segmentation with a few clicks.

    What needs improvement?

    With their provisioning status, if there's a failure in provisioning or in some type of task that DNA is trying to push out to a switch or whatever device, sometimes the task status errors or the provision errors are a little bit big. 

    I think they could provide a little more detail to someone when a task fails. It's an error code that tells you that this task has failed, but it doesn't get too deep into why it failed. The task failure reporting or provisioning failure reporting could be a little bit better in the UI, with more information given to the user.

    From the CLI you can get much more information from MagLevs.

    Also, the UI could use a little bit of improvement. I know that things have gotten a lot better in version 2, but I haven't worked with version 2 yet.

    A feature that I would like to have seen is the true debt disaster recovery, which is now available in the 2.2.1 version.

    More detailed information would be helpful, but you can get that information from the CLI but not everyone is comfortable working in the Linux shell.

    Buyer's Guide
    Cisco DNA Center
    September 2022
    Learn what your peers think about Cisco DNA Center. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,325 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using Cisco DNA Center for approximately two years.

    The last version that I worked with was Version 1.3.3.6.

    Currently, the latest is version 2.X.

    What do I think about the stability of the solution?

    It is very stable. I would rate the stability an 8.5 out of 10. 

    We had an issue with the DNA center database. 

    With the DNA center, you have to be a little patient. 

    We may have been trying to ask it to do too much at one time, and it created a problem with the database that escalated to the business unit to get cleaned up.

    That was really not so much an issue with the DNA sensors, it was because we had spooled up a lot of tasks and you have to be a little patient with DNA.

    What do I think about the scalability of the solution?

    My impression of the scalability is all positive. 

    It's highly scalable. DNA itself is deployed as either a single node or a three-node cluster.

    We were deploying it in a single node state, but my impression of it is quite positive. I like it a lot.

    DNAC itself is an orchestrator and its collecting audit assurance, and telemetry. The entire IT staff of the end organization will be using the DNA center. It's probably a staff of 15 to 20 people. 

    In terms of endpoint end-users, that DNA is collecting assurance and telemetry from several thousand. It's being fully utilized.

    How are customer service and support?

    I have had a fair amount of interaction with technical support. I would rate them outstanding. Their DNA team is solid.

    Which solution did I use previously and why did I switch?

    I didn't use any other solution previously.

    How was the initial setup?

    Standing up the DNAC appliance itself is pretty straightforward.

    The deployment was a phased approach. We did three DNAC appliances across three regions globally. 

    To stand up the appliance itself doesn't take long at all. It takes a few hours, but it was a phased migration strategy, one site at a time over a period of several months, we would do one or two site migrations a week.

    There were an existing network infrastructure and a new network infrastructure that we were standing up in parallel to the old and then cutting it over on a weekend.

    We have a handful of people who have access to the regional appliance made up of network admins and help desk personnel.

    Once it's deployed and built out, it runs on its own. There is not much to with it unless you need to do a package or a software upgrade for the appliance itself.

    There is no further deployment unless they are going to stand up a new site and integrate that into the DNA architecture. As it is now, everything is already up, which is what we did.

    We did the deployment, the integration, and the site migration from start to finish. Then we do a low-level design and handover and workshops.

    We have approximately 10 users that would have some type of operational role in DNA.

    It's being highly utilized and leveraged in the organization.

    What about the implementation team?

    We did not use a consultant or an integrator. I completed it myself. We are Cisco Partners.

    What's my experience with pricing, setup cost, and licensing?

    This is taken care of before I am involved. It's handled by our presales engineer, and I work on the project delivery.

    I do know that Cisco does offer some really good promotions for DNA Center to bring the costs down. But again, I don't really know the details of those promotions. I just hear about them and I know they're out there, but I don't have specifics on that.

    What other advice do I have?

    Cisco DNA does not have a Cloud solution. It's an on-premises appliance.

    They may stand up if they bring in another heritage. They may have some heritage or legacy sites that they may bring over to the new network.

    We are multi-national. Our organization is based in London, New York, and Sydney. Our clients are all multi-national global clients.

    We do have some regional clients as well, but we are well-positioned to serve multi-nationals across three regions.

    My advice is to read the release notes thoroughly. Understand how to deploy, in a single or three-node cluster. Most importantly be aware of release notes and read the documentation.

    Do your homework, read the manual, it's there for a reason.

    Be patient when standing up a new fabric site. Don't do too many tasks at one time.

    The biggest lesson that I have learned is to be patient. When you have a series of tasks that you need to do, don't initiate too many at one time, initiate three or four, allow those to finish, and then continue on.

    From when I first started working with DNA, it's come a very long way.

    From a programmability standpoint, it really is quite solid. I really like the LAN automation capabilities.

    In terms of software-defined networking, I think it's an outstanding product. I would rate Cisco DNA Center a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Senior Network Engineer at Ozark Technical Community College
    Real User
    Does a lot of things automatically, but it is very deep and a little bit more centered toward wireless than wired
    Pros and Cons
    • "It does a lot of things automatically, and that's the big thing with it. They're making the software so that you don't need to be as knowledgeable as me on the switching and routing side to get your work done. If you want, you can have DNA troubleshoot your problem for you and give you solutions or fix it itself, if it was something that's just a configuration issue."
    • "It seems to be a little bit more centered toward wireless than wired. You've got more options you can do wirelessly than you can with the wired switches, but it works for what we need it to do. We would like to see a little bit more about the traffic, and we're looking at what's out there to see about that. We are looking at something that might give us a bit more insight into the actual traffic. If they had the full functionality on the wired side, as they do on the wireless side in terms of being able to view traffic and everything, it would be good."

    What is most valuable?

    It does a lot of things automatically, and that's the big thing with it. They're making the software so that you don't need to be as knowledgeable as me on the switching and routing side to get your work done. If you want, you can have DNA troubleshoot your problem for you and give you solutions or fix it itself, if it was something that's just a configuration issue. That's a plus, but it doesn't help new people learn switching well. If you're depending on all the software to do it, you won't be able to figure it out yourself.

    What needs improvement?

    It's a very hard software to learn. It's very deep, and when we first got it, there wasn't a whole lot of documentation on it. There's more now, but you really have to know what you're doing to use it to its full functionality.

    It seems to be a little bit more centered toward wireless than wired. You've got more options you can do wirelessly than you can with the wired switches, but it works for what we need it to do. We would like to see a little bit more about the traffic, and we're looking at what's out there to see about that. We are looking at something that might give us a bit more insight into the actual traffic. If they had the full functionality on the wired side, as they do on the wireless side in terms of being able to view traffic and everything, it would be good.

    The configuration jobs part could be better. Basically, it's very easy to make mistakes when you're writing the little config file that you need to push in. You've got to do it exactly right. It's not based on CLI commands or whatever. It's got its own little format syntax. It needs to be synced up NTP-wise and time-wise. Otherwise, it doesn't work. I've had other management software where the time could have been off on both of them, and it wouldn't have been a big deal. 

    I would like to see them make it like the old CiscoWorks did where when you wanted to run a command, you could just type in the command on your command line on the switch, instead of having to jump through the hoop to get the config pushed out to the new devices. I'd like Cisco to give more control to people who are using it and not keep it for themselves. It's one of those things where you've got to have the right image, and they all have to be on that image, or it doesn't work. NTP has to be synced up. There are a lot of little issues there to get it to work. When we first got it three years ago, there wasn't that much documentation, and we were sometimes just fumbling around in the dark. They've gotten better on the documentation, but they have a tendency to make it a little more complicated because they want you to have them do it, not do it yourself. It looks like that's where they're going with this software over the years. I've been doing this for 22 years, and it looks like they're trying to take the control away from the end-users and take it back for themselves. I've seen the younger generations coming out, and they don't seem to want to learn the switching and routing at the depth they need to in order to become a third-tier engineer. So, personally, I understand why they're doing it, but I'd like to have more control on my end. While I would like to have more control, there are people who work for me who I wouldn't want to have that control.

    They don't have a good training plan. We had a guy who walked us through it and other things, but he was searching. We've had it since earlier on, and he was searching for stuff just like I would've been doing. He didn't know that well. So, they need a little bit better training plan or something on the initial buy to get people to realize exactly how everything works, how it's all tied together, and what you can do with it. I've learned a lot of stuff that this guy didn't show us. There are ways to do things, but he never showed those to us. He just showed us how to set it up and not how to monitor a bunch of stuff or push the configs out.

    For how long have I used the solution?

    I have been using Cisco DNA for about three years.

    What do I think about the stability of the solution?

    It has been pretty stable. We've had a few issues with it, but that's because the software guys didn't keep it updated. We've got them, and they're going to keep it updated now. It is a fairly stable piece of software. It is just very deep, and you've got to know it well to take full advantage of its functionality.

    What do I think about the scalability of the solution?

    Scalability is based on the number of licenses you buy. That's expensive sometimes. It's just software. So, you just buy more licenses. At some point, if you had a big enough network, you might have an issue, but we haven't had any issues with roughly 350 networking devices and 7,000 end devices. It hasn't reached its own limit yet with us, but I could see where it might, and it's just a matter of buying more licensing to expand it.

    How are customer service and support?

    I've contacted their support a couple of times. It depends on who you get. You get a good one, and you get one who is not really that good. I've had to ask to speak to somebody else on a few occasions because the person didn't know a whole lot, and you're told to do things that any normal person would do before they call tech support.

    What other advice do I have?

    I would rate it a seven out of ten because it is functional, and you can do a lot with it, but you really have to know it. So, I'm going to knock them down a few points because they don't have a good training plan.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Cisco DNA Center
    September 2022
    Learn what your peers think about Cisco DNA Center. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
    634,325 professionals have used our research since 2012.
    Managing Director at Allot Group
    Real User
    Top 20
    Reliable and great automation, but should be easier to integrate
    Pros and Cons
    • "The solution has the capability to scale."
    • "The solution can be quite pricey."

    What is our primary use case?

    The solution is mainly used for setting up SPN or intent-based networking for the customers.

    How has it helped my organization?

    In day-to-day operations, especially post-pandemic, the majority of our customers have to work from anywhere. It's not just work from home, it's work from anywhere. Due to this work from anywhere concept, the traditional silos of a network for the data center architecture, and managing everything from anywhere, and having that single integrated dashboard for each and every activity while being able to correlate those activities in line with a business objective, has been very well addressed by Cisco DNA.

    What is most valuable?

    The solution's most valuable aspect is its simplicity and the complete automation of the network workflow, which we can use that correlate with the business. It's not only limited to STXs or a data center. It completes everything, which really helps us.

    If a user is comfortable with Cisco technology, the initial setup is pretty straightforward. 

    Cisco is extremely reliable.

    The solution has the capability to scale. 

    Technical support is always excellent.

    What needs improvement?

    The architecture should not be limited only to the USXC as a platform. Let's say if I'm referring to the Catalyst 1000 Series or an MB Series of an SG or FX. Due to the fact that there are mid-market and commercial customers who are using such kinds of product lines apart from the Catalyst 9000 or Cisco UCS architecture, they should all come under a single pane of glass. Any new product should be added right from Cisco itself.

    The network automation should not be limited only to Cisco, as there may be customers who are using Palo Alto firewalls, or they might be using Ruckus for wireless. There has to be some sort of integration with a third party. 

    The integration of Cisco DNA with a couple of leading CRMs or ticketing solutions would be ideal. 

    The solution can be quite pricey.

    For how long have I used the solution?

    We've been dealing with the solution for three to four years or so.

    What do I think about the stability of the solution?

    Stability is never an issue with Cisco. It's reliable. there are no bugs or glitches. It doesn't crash or freeze.

    What do I think about the scalability of the solution?

    Scalability isn't really an issue. However, it all depends on the version or the flavor that you are selecting. We don't see a challenge. All options are available to us.

    How are customer service and technical support?

    The technical support on offer from Cisco is always excellent. it would rate them at a ten out of ten. they are helpful and responsive.

    Which solution did I use previously and why did I switch?

    We are using Cisco DNA as well as Ansible as a platform. We don't have that much experience working on other product lines. While Cisco is on the cloud, Ansible is on-premises.

    How was the initial setup?

    If the engineer is good enough to understand the Cisco terminology, and if they have past experience working with Cisco, I don't see a challenge working with Cisco DNA as a platform.

    Deployment may take maybe five to seven working days. However, the real process is all about fine-tuning. It's a continuous improvement process as we need to align DNA with the business objectives. It's not that product where we actually talk to the customer on a technicality. It is more about how best we can ensure the business outcome via the automation tool. There is always lots of engagement that happens at the customer experience level. That's the reason it takes some more time to find units.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is quite expensive. It'd rate it at a two out of ten in terms of affordability.

    We have customers who would like to deploy DN architecture, however, DN architecture requires a DNF appliance. For the mid-market customer who is investing hardly a few thousand dollars, if they have to deploy an appliance, it is very costly. Ideally, to address the need of SMB or mid-market customers, Cisco should offer something on a cloud basis where it could be more affordable. 

    My feedback to the Cisco product team is that technology is fantastic. There are no issues. The only thing is that they have to make the technology at an affordable price point, which should be affordable to SMBs and not just enterprises. Enterprises don't mind spending money. However, for mid-market and commercials, working out a pricing model which is more on an OPEX base rather than on a CAPEX base would be ideal.

    What other advice do I have?

    We are a system integrator and we are providing network automation solutions and services to our customers. 

    Overall, I would rate the solution at a six out of ten. It's quite good, however, it's not ideal for smaller organizations as it's cost-prohibitive.

    This solution is best for customers who are end-to-end, Cisco customers. For the customers who have a heterogeneous environment where security comes from let's say CrowdStrike or Palo Alto or Ruckus we would suggest that a customer goes with Ansible. Cisco has limitations in terms of integration and automation when working with solutions outside the Cisco family. Some sort of API interface has to be available. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Vicente Manuel - PeerSpot reviewer
    Information Security Technician at OMNIdata
    Real User
    Top 5
    Tool for controlling and managing Cisco infrastructure, networks, and devices and the set up is straightforward
    Pros and Cons
    • "What's most valuable in Cisco DNA Center is the ability to manage any Cisco infrastructure and device through it. Setup was straightforward."
    • "What could be improved is the licensing cost of Cisco DNA Center. It's a little bit expensive."

    What is our primary use case?

    We use Cisco DNA Center for management. You can configure any device, and if you put the device without configurations, you can start to configure it through Cisco DNA Center. For example: if you get a new Cisco switch, and you have other Cisco switches configured, you can plug in the new switch, copy the configuration, make the changes, and make the template, or you can use an existing template and just upload it to the device.

    What is most valuable?

    What I found most valuable in Cisco DNA Center is the ability to manage any device through it, because the infrastructure is for Cisco, and we have Cisco routers and Cisco switches.

    What needs improvement?

    In terms of areas for improvement in Cisco DNA Center, we don't use the product on 80% to 100% of its capacity, because our infrastructure is a small one. For us, it's enough. We have report capabilities, and other capabilities that we need are configured on the solution. If there is an expansion for any Cisco solution, we can integrate it with Cisco DNA Center, for example: with ISE, so we're fine.

    What could be improved is the licensing cost of Cisco DNA Center. It's a little bit expensive.

    For how long have I used the solution?

    I've been using Cisco DNA Center for the last six months.

    What do I think about the stability of the solution?

    In terms of the stability of Cisco DNA Center, we had a few bugs, but we managed to overcome them. For example: there were times we needed to reboot the device because it was not connecting.

    What do I think about the scalability of the solution?

    How scalable Cisco DNA Center is would depend on the license you get. If you need more devices, you can always buy more licenses, or expand your current license.

    How are customer service and support?

    There was no need for us to contact technical support, because we're not using Cisco DNA Center 100%. Our infrastructure is small, so we're just using the solution to reduce staff.

    How was the initial setup?

    The initial setup for Cisco DNA Center was straightforward. On a scale between one and five where one is the worst and five is the best, I'm scoring the setup a four. Anyone could do it.

    What's my experience with pricing, setup cost, and licensing?

    Licensing for Cisco DNA Center is a little bit expensive, just like any Cisco solution. Its cost could still be improved.

    What other advice do I have?

    Cisco DNA Center is deployed on-premises. There is a link for the cloud because you need to have internet connection, but the data stays on-premises.

    The advice I would give to other people who want to use Cisco DNA Center is to go for it, particularly if they have Cisco infrastructure, though these days it's really hard to do that because integration could be an issue. If they have other Cisco products they use in their infrastructure, it'll be a plus, so they should use Cisco DNA Center.

    I'm rating Cisco DNA Center eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    PeerSpot user
    Mostafa Gouda - PeerSpot reviewer
    Network and Data Center Supervisor at a hospitality company with 5,001-10,000 employees
    Real User
    Helpful provisioning, scalable, and helpful support
    Pros and Cons
    • "We have many people from the team who manage a lot of devices. By using Cisco DNA Center, it has taken some of that burden away, we are impressed with it. We did the investment in CAPEX, but in the OPEX was very low."
    • "Cisco DNA Center was a new technology for us, at the beginning, it was not easy to do, but Cisco did a lot of training with us to a level we could handle everything. The team is managing itself now without the assistance of Cisco."

    What is our primary use case?

    We are using Cisco DNA Center for four key major areas. The first area we use it for is for setting the policy for multiple devices and from one single point of configuration. 

    The second use is for provisioning because we will have a lot of switches and access points. The provisioning has been very helpful for us. 

    The third use is the assurance module and the fourth use is automation. 

    We have not started the automation phase. We used it for policy, provision, design, and assurance.

    How has it helped my organization?

    Since using the solution three or four people can do what 10 people could previously. It has been a benefit to the organization.

    What is most valuable?

    We have many people from the team who manage a lot of devices. By using Cisco DNA Center, it has taken some of that burden away, we are impressed with it. We did the investment in CAPEX, but in the OPEX was very low. 

    The unity of configuration is a benefit. Only one trainee was configuring all devices. It was very helpful for us because, if we have a lot of people configuring, it was confusing. We can unify the configuration through all devices and create a standardization for the organization. The automation is available but I have not started with it at this time.

    For how long have I used the solution?

    I have been using Cisco DNA Center for approximately two years.

    What do I think about the scalability of the solution?

    The scalability is good, it is quite extendable.

    How are customer service and support?

    The support is close to us in proximity and very helpful. We have never had a problem working with them. 

    How was the initial setup?

    Cisco DNA Center was a new technology for us, at the beginning, it was not easy to do, but Cisco did a lot of training with us to a level we could handle everything. The team is managing itself now without the assistance of Cisco.

    After we received all the hardware, it took us around one month for the implementation and another month for training. The solution was up and running but we were training on that solution.

    What about the implementation team?

    The implementation of the Cisco DNA Center was done internally.

    What other advice do I have?

    My advice to others is if you are a large enough company to have the Cisco DNA Center technology, you must try it. It may be useless for small enterprises, but for the large enterprise, for multi-site organization, it's impressive and it saves a lot of money and time.   

    I rate Cisco DNA Center a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Martin Read - PeerSpot reviewer
    Infrastructure Architect at a tech services company with 10,001+ employees
    Reseller
    Top 20
    Provides visibility into device health as well as automation capabilities for pushing out a configuration to branch networks
    Pros and Cons
    • "It gives us automation capabilities for pushing out the configuration to branch networks. It also provides visibility into the health of user network devices."
    • "There should be an option for automation of template deployment by using the stored data. It is not easy to save configuration information for lots of devices without using other tools. There should be a tighter, better repository of information that can be merged with the templates."

    What is our primary use case?

    We use it to manage and monitor our branch network equipment.

    What is most valuable?

    It gives us automation capabilities for pushing out a configuration to branch networks. It also provides visibility into the health of user network devices.

    What needs improvement?

    There should be an option for automation of template deployment by using the stored data. It is not easy to save configuration information for lots of devices without using other tools. There should be a tighter, better repository of information that can be merged with the templates.

    For how long have I used the solution?

    I have been using this solution for three years.

    What do I think about the stability of the solution?

    Its stability is good.

    What do I think about the scalability of the solution?

    I haven't really got a view on that one because we haven't had a need to scale. 

    In terms of its users, we probably have 15 people, which also includes our partners, who use it as well as manage it.

    How are customer service and support?

    I have used their support. I would rate them a four out of five.

    Which solution did I use previously and why did I switch?

    I didn't use any similar solution previously. 

    How was the initial setup?

    It was relatively quick. I don't remember exactly, but it was probably in the order of a month or so to implement. 

    What about the implementation team?

    We had help from Cisco themselves on Advanced Services, but from my memory, it was relatively straightforward. 

    What other advice do I have?

    It is a good product. It does a good job. I can't think of any specific technical challenges we've had. 

    I would rate it an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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    Chandrasekhar Rao Gajarao - PeerSpot reviewer
    IT Architect at LTI - Larsen & Toubro Infotech
    Real User
    Top 20
    The data centers are mainly on-premise enterprise environments

    What is our primary use case?

    I am a solution architect. I design for the data center and I also write technical presentations.

    What is most valuable?

    Cisco is a leading network company. Every organization uses networks and data centers. The data centers are mainly on-premise enterprise environments.

    For how long have I used the solution?

    Cisco has been used in our organization for 14 years.

    What do I think about the stability of the solution?

    From the recent DNA point of view, there are some stability challenges with Cisco, but very minor. 

    How are customer service and support?

    I have not worked with Cisco technical support for over three years. From my experience, Cisco support is available. They have their own SMEs in each area. There is a gap in between the information shared between Cisco and the technical teams. Cisco should provide a clear view of what has caused the problem when they do the RCA. By providing more information, we can be more proactive and do the upgrades if it is impacting security compliance.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    We have been using Cisco for so many years that setup is straightforward. The DNA solutions are there and SD-Access is in place. With these, we have come to zero touch provisioning. Deployment is easier than it was five or six years ago. 

    What's my experience with pricing, setup cost, and licensing?

    We have a large Cisco portfolio in our organization. We have a three-year license with them.

    What other advice do I have?

    I would rate this solution a seven out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Consultant - Enterprise Network at a tech services company with 1,001-5,000 employees
    Consultant
    Top 20
    Excellent technical support, easy to install, but the price could be improved

    What is our primary use case?

    I am a solution architect. I design solutions using Cisco DNA Center.

    We use Cisco DNA Center to provide network management.

    What is most valuable?

    It is very versatile in terms of analytics.

    What needs improvement?

    It would be helpful if it could be integrated with a variety of solutions, such as Meraki.

    Cisco does not support other OEMs for analytics software integration.

    Integration with analytic tools and API integrations would be ideal.

    For how long have I used the solution?

    I have been working with Cisco DNA Center for more than one year.

    What do I think about the stability of the solution?

    Cisco DNA Center is a stable solution.

    What do I think about the scalability of the solution?

    It is scalable only on a Cisco portfolio.

    How are customer service and support?

    Technical support is excellent. 

    We have pretty good technical support.

    How was the initial setup?

    The initial setup was straightforward. It was not complex.

    What about the implementation team?

    We have an in-house team for the installation.

    What's my experience with pricing, setup cost, and licensing?

    The price is high, but it depends on the requirements.

    What other advice do I have?

    I would rate Cisco DNA Center a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Cisco DNA Center Report and get advice and tips from experienced pros sharing their opinions.
    Updated: September 2022
    Buyer's Guide
    Download our free Cisco DNA Center Report and get advice and tips from experienced pros sharing their opinions.