IBM SevOne Network Performance Management and New Relic compete in the network and application performance monitoring category. IBM SevOne NPM appears to have the upper hand with its comprehensive infrastructure visibility and scalability, while New Relic excels in application monitoring and insights for performance optimization.
Features: IBM SevOne NPM offers comprehensive infrastructure visibility, agentless monitoring, and scalability, allowing large-scale monitoring across diverse devices. It supports flow data integration and provides extensive data retention. New Relic focuses on application monitoring with custom dashboards, transaction analysis, and quick response time insights. It excels in real-time error monitoring and delivers comprehensive reporting for performance optimization.
Room for Improvement: IBM SevOne NPM users have indicated that the upgrade process can be cumbersome, with desires for enhanced reporting and improved data migration during upgrades. Some users also wish for better heat mapping capabilities. New Relic users point out data privacy concerns due to its cloud-based nature and require enhanced alerting configurations. Pricing is a key issue, viewed as high, particularly for startups. Improved real-user monitoring and synthetic monitoring features are also sought.
Ease of Deployment and Customer Service: IBM SevOne NPM supports various deployment models, predominantly on-premises, and is noted for ease of access and scalability. Its customer service and technical support are deemed highly responsive and knowledgeable. In contrast, New Relic, with a cloud-focused approach, offers easy installation and deployment, earning praise for supportive customer service, although improvements in responsiveness are desired.
Pricing and ROI: IBM SevOne NPM provides a flexible licensing model with a pay-as-you-grow approach, facilitating scalability based on network size. While pricing can be high, it is justified by functionality and stability, with users noting positive ROI from improved monitoring and troubleshooting time savings. New Relic, while offering a comprehensive feature set, is critiqued for high costs as usage expands. The platform delivers valuable ROI via operational insight and efficiency, though initial setups can be cost-efficient.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
Issues that could be solved quickly sometimes take longer because they go around in circles.
It is suitable for small, medium, and enterprise-level companies.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.
New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.
What are New Relic's most important features?New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.
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