IBM SevOne Network Performance Management and New Relic compete in the network and application performance monitoring category. IBM SevOne is preferred for infrastructure monitoring due to its scalability, while New Relic excels in detailed application performance monitoring and real-time diagnostics.
Features: IBM SevOne provides comprehensive infrastructure visibility through agentless operation, fast reporting, real-time data access, and extensive scalability. It offers rapid graph generation and efficient alert setting options. New Relic offers detailed transaction tracing, error reporting, and a user-friendly dashboard. It provides real-time application monitoring, in-depth transaction analysis, and facilitates quick insights into application behavior.
Room for Improvement: IBM SevOne could improve its reporting capabilities, ease of upgrades, and cloud monitoring functions. It also needs better integration with third-party tools and enhanced machine learning features. New Relic users suggest the need for improved data privacy controls and more detailed error tracing. There's also demand for better documentation and UI navigation, alongside more cost-effective pricing for larger deployments.
Ease of Deployment and Customer Service: IBM SevOne is favored for on-premises or hybrid environments and offers commendable support, though response times could improve. New Relic is praised for its ease of deployment in public cloud environments and efficient real-time performance monitoring. Its customer service is prompt, though there is room for improvement in supporting large-scale deployments.
Pricing and ROI: IBM SevOne offers a flexible pricing model aligned with network size, making it cost-effective for enterprises. It is noted for reducing operational costs and offering balanced pricing relative to functionality. New Relic, considered premium-priced, provides robust features that can justify the cost by enhancing operational efficiency and performance optimization, despite concerns about affordability for larger or smaller deployments.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
It is suitable for small, medium, and enterprise-level companies.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
New Relic lags sometimes.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.5% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.5% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 70 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
