We performed a comparison between ServiceNow and SysAid based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"In financial management, this platform has the infrastructure allowing us to expand the way we want to. For example, it gives you many business rules and budget models that you can use to optimize your workflow. It does not put you in a box. Additionally, integrating this solution with other platforms is extremely easy to do."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"It has more extensive features as compared to the other competitors."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"I like that it's always up and running."
"All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on."
"The simplicity of the solution is excellent."
"The solution can scale."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"It's a little expensive compared to other tools."
"The solution should offer better security when it comes to storing data."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The high price is a huge barrier in Portugal."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The solution could improve by being more stable."
"Monitoring needs improvement. At the moment we are looking for some advanced monitoring tools, which are using AI and machine learning as well. This product currently does not offer that."
"Currently, SysAid does not have a mobile application."
"We would like them to approve the security functionalities, e.g., management security features."
ServiceNow is ranked 1st in Help Desk Software with 69 reviews while SysAid is ranked 16th in Help Desk Software with 3 reviews. ServiceNow is rated 8.2, while SysAid is rated 8.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, the top reviewer of SysAid writes "The change management software gives us workflows and allows for an approval process". ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, Appian and JIRA Service Management, whereas SysAid is most compared with JIRA Service Management, ManageEngine ServiceDesk Plus, Spiceworks, Freshdesk and BMC Helix ITSM. See our ServiceNow vs. SysAid report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
