Where should we email your report?
Espressive Barista review
Jim Lobao
Senior Manager for End User Support Services at Five9
Has helped enhance our support ability, reduced our resolution time, and reduced...
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human intervention. However, Barista does help us identify and address some of these areas, allowing my team to step in and create intents and...
Espressive Barista review
Jessica Spates
Business Services Technology Manager at a recreational facilities/services company with 5,001-10,000 employees
The bot is easy to update and the solution has good support, but it needs better...
The knowledge management could definitely be improved. There's no easy way to see or understand the information you have in your system by categories and subcategories. Right now, you can search by what your FAQ title is or the questions, but there needs to be improvement so you can understand what workflows and FAQs you have out there by...
Since 2012, we've had 856,873 professionals use our research.
As seen in