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Espressive Barista review
Jim Lobao
Senior Manager for End User Support Services at Five9
Has helped enhance our support ability, reduced our resolution time, and reduced...
Espressive Barista's natural language processing and conventional AI still have room for improvement. We haven't yet found anything that resembles true AI that can learn autonomously without human intervention. However, Barista does help us identify and address some of these areas, allowing my team to step in and create intents and...
Espressive Barista review
Manager at a manufacturing company with 51-200 employees
Self-help means our employees get answers to their questions without having to wait
The conversational AI is good. We're working to improve it and make sure that our interactions are linked appropriately and not too cumbersome for our employees and staff. We are driving it down to, "What do you need? What do you want?" so that it's one, two, or three questions, intuitive and user-friendly. We have the ability to alter...
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