JIRA Service Management and N-able MSP Manager compete in IT service management solutions. JIRA Service Management has an advantage with its features and pricing, while N-able MSP Manager leads in ease of deployment and customer service.
Features: JIRA Service Management provides incident management and agile workflow capabilities suitable for organizations prioritizing flexibility and efficiency. It integrates with development tools for enhanced collaboration. N-able MSP Manager features powerful ticketing, streamlined automation, and is designed for managed service providers with comprehensive management and monitoring needs.
Room for Improvement: JIRA Service Management could benefit from simplifying its setup process, enhancing support responsiveness, and improving initial deployment guidance. N-able MSP Manager needs stronger integration capabilities, more extensive reporting tools, and smoother multi-tenant operations for diverse client needs.
Ease of Deployment and Customer Service: N-able MSP Manager offers a simple deployment process with effective customer support, making it ideal for organizations with limited IT resources. JIRA Service Management, though highly configurable, may require more time and expertise for setup. Its support services are acceptable but not as straightforward as those of N-able MSP Manager.
Pricing and ROI: JIRA Service Management's competitive pricing offers a promising ROI for those seeking comprehensive service management at a reasonable cost. N-able MSP Manager, while requiring a larger upfront investment, provides substantial value over time tailored for MSPs, with its extensive features promising a superior long-term ROI.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 7.4% |
| N-able MSP Manager | 1.2% |
| Other | 91.4% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
