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Atera vs NinjaOne comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
7.7
NinjaOne enhances productivity by enabling remote issue management, reducing workloads, and offering significant time and cost savings.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
7.8
NinjaOne's customer service receives mixed reviews, praised for responsiveness but criticized for slow responses and unavailable features.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
7.9
NinjaOne's cloud-based design offers scalable, cost-effective device management, efficiently supporting from small businesses to large enterprises.
I would rate the scalability of NinjaOne as ten out of ten.
The scalability of NinjaOne is good; we can add more as we grow.
The design suggests it is scalable.
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
7.9
NinjaOne is praised for its stability and reliability, with frequent updates ensuring minimal issues and high user satisfaction.
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
NinjaOne requires improved integrations, usability enhancements, automation, and cost-effective solutions, particularly concerning cloud environments and active directory reliance.
Security and reporting, including business intelligence tools, are adequate.
One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
NinjaOne offers cost-effective, flexible device-specific pricing with notable discounts for large-scale deployments, often cheaper than competitors.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
NinjaOne enhances remote access and management with user-friendly features, automation, integrations, and a robust mobile app.
We can run commands such as PowerShell, batch scripts, and implement automation.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
 

Categories and Ranking

Atera
Ranking in IT Service Management (ITSM)
11th
Ranking in Remote Monitoring and Management (RMM)
4th
Ranking in Patch Management
12th
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
No ranking in other categories
NinjaOne
Ranking in IT Service Management (ITSM)
9th
Ranking in Remote Monitoring and Management (RMM)
1st
Ranking in Patch Management
8th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
19
Ranking in other categories
Network Monitoring Software (31st), Server Monitoring (7th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (11th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)
 

Mindshare comparison

As of November 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 7.3%, down from 13.5% compared to the previous year. The mindshare of NinjaOne is 13.2%, down from 20.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
NinjaOne13.2%
Atera7.3%
Other79.5%
Remote Monitoring and Management (RMM)
 

Featured Reviews

AV
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
Jörg Köhler - PeerSpot reviewer
Enhances remote access and integration with third-party tools
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…
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872,846 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
11%
Comms Service Provider
9%
Computer Software Company
8%
Performing Arts
7%
Computer Software Company
13%
Government
7%
Comms Service Provider
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
What do you like most about NinjaOne?
NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.
What is your experience regarding pricing and costs for NinjaOne?
The price or licensing of NinjaOne is a little bit high.
What needs improvement with NinjaOne?
The network monitoring needs to be improved.
 

Comparisons

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Status Pros, Mitchell and Company
Find out what your peers are saying about Atera vs. NinjaOne and other solutions. Updated: September 2025.
872,846 professionals have used our research since 2012.