Atera vs NinjaOne comparison

Atera and NinjaOne are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #5 with an average rating of 10.0, while NinjaOne is ranked #1 with an average rating of 8.4. Atera holds a 6.3% mindshare in RMM, compared to NinjaOne’s 11.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 95% of NinjaOne users who would recommend it.

Atera

Read 15 Atera reviews

2,665 Views
1,199 Comparison Views

93% willing to recommend

NinjaOne

Read 21 NinjaOne reviews

7,114 Views
2,134 Comparison Views

95% willing to recommend

Atera

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 28, 2025

NinjaOne and Atera are both powerful solutions in the IT management software market. While each has distinct advantages, NinjaOne seems to have the upper hand with slightly more robust integration capabilities and productivity enhancements, despite Atera's competitive fixed pricing model being attractive to startups.

Features: NinjaOne offers robust monitoring, automation, and security features with custom scripting, remote device management, and a capable mobile app for immediate alerts and remote access. It integrates well with tools like TeamViewer. Atera provides excellent RMM capabilities focusing on cross-platform solutions and seamless integration. It features device inventory and visual illustrations, enhancing proactive monitoring and automation tools for operational efficiency.

Room for Improvement: NinjaOne could improve its third-party integrations, especially in antivirus solutions, and enhance its SSH session usability. Users also desire improved reporting, more customization, and better mobile app functionality. Atera could benefit from enhancing its automation capabilities, offering more granular technician role controls, and strengthening its mobile features and network monitoring. Improvements in the ticketing and reporting systems are also suggested for Atera.

Ease of Deployment and Customer Service: NinjaOne is available across public, private, and hybrid cloud environments, offering deployment flexibility. Its customer service receives mixed reviews, with some users noting slow responses but appreciating community support via Ninja Dojo. Atera is mainly deployed on public clouds, offering some on-premises options, and is praised for its responsive and smart technical support, ensuring a satisfactory user experience.

Pricing and ROI: Users find NinjaOne's pricing fair, with flexible subscription options yielding notable ROI through productivity gains. Atera's competitive pricing model, particularly beneficial for startups, supports unlimited monitored devices per technician. Its predictable cost structure aids in effective business scalability and cost management without significant overhead.

To learn more, read our detailed Atera vs. NinjaOne Report (Updated: December 2025).

Buyer's Guide

Atera vs. NinjaOne

December 2025

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Helped 879,425 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.0

Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.

Sentiment score

6.0

NinjaOne boosts productivity, saves time and costs, with ROI in six months, enhancing efficiency and quick problem resolution.

No quotes available

For more quotes and insights, download the Atera report

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

Customer Service

Sentiment score

8.5

Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.

Sentiment score

7.3

NinjaOne's customer support is highly rated, with effective documentation minimizing needs; some cite slow response times.

No quotes available

For more quotes and insights, download the Atera report

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

For more quotes and insights, download the NinjaOne report

Scalability Issues

Sentiment score

7.8

Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.

Sentiment score

8.1

NinjaOne offers robust scalability, supporting diverse user needs and organizational growth while being praised for its adaptability.

No quotes available

For more quotes and insights, download the Atera report

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The scalability of NinjaOne is good; we can add more as we grow.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

Stability Issues

Sentiment score

8.2

Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.

Sentiment score

8.0

Users regard NinjaOne as highly stable, appreciating consistent updates despite occasional minor issues following updates.

No quotes available

For more quotes and insights, download the Atera report

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

For more quotes and insights, download the NinjaOne report

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.

Users seek improved antivirus integrations, mobile control, intuitive interface, flexible reporting, customization, and better platform support in NinjaOne.

No quotes available

For more quotes and insights, download the Atera report

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device.

Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.

NinjaOne offers affordable, subscription-based pricing with potential discounts, appealing to enterprises and educational institutions with tax exemptions.

No quotes available

For more quotes and insights, download the Atera report

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

For more quotes and insights, download the NinjaOne report

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.

NinjaOne offers remote monitoring, automation, and integration with features like remote access and an efficient mobile app for management.

We can run commands such as PowerShell, batch scripts, and implement automation.

Avi Vaserman

Owner at Sytex Ltd.

For more quotes and insights, download the Atera report

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

For more quotes and insights, download the NinjaOne report

Categories and Ranking

Atera

Ranking in Network Monitoring Software

33rd

Ranking in IT Service Management (ITSM)

11th

Ranking in Remote Monitoring and Management (RMM)

5th

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Help Desk Software (13th), IT Infrastructure Monitoring (37th), AIOps (17th), Agentic Automation (7th)

NinjaOne

Ranking in Network Monitoring Software

24th

Ranking in IT Service Management (ITSM)

8th

Ranking in Remote Monitoring and Management (RMM)

1st

Ranking in Patch Management

7th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Server Monitoring (6th), Remote Access (14th), Vulnerability Management (26th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (9th), MSP Backup (2nd), Unified Endpoint Management (UEM) (6th)

Mindshare comparison

As of January 2026, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 6.3%, down from 11.9% compared to the previous year. The mindshare of NinjaOne is 11.5%, down from 20.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM) Market Share Distribution
Product	Market Share (%)
NinjaOne	11.5%
Atera	6.3%
Other	82.2%

Remote Monitoring and Management (RMM)

Featured Reviews

Avi Vaserman

Owner at Sytex Ltd.

Quick setup and efficient automation boost IT consulting services

It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.

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Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Top Industries

By visitors reading reviews

Educational Organization

12%

Performing Arts

Computer Software Company

Comms Service Provider

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	2

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

See all answers

What is your primary use case for Atera?

We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...

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What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

See all answers

What needs improvement with NinjaOne?

One challenge I face with NinjaOne is that when remoting in, sometimes the end user has a resolution with very tiny text, making it necessary to zoom in to see what the other computer is displaying...

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.

See all answers

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Compared 5% of the time

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Compared 8% of the time

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Compared 7% of the time

N-able N-central vs NinjaOne

Compared 5% of the time

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BigFix vs NinjaOne

Compared 3% of the time

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Product Reports

Buyer's Guide

Atera

December 2025

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Buyer's Guide

NinjaOne

December 2025

Download NinjaOne product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Status Pros, Mitchell and Company

Buyer's Guide

Atera vs. NinjaOne

December 2025

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