Atera vs NinjaOne comparison

Atera and NinjaOne are both solutions in the Remote Monitoring and Management (RMM) category. Atera is ranked #4 with an average rating of 9.0, while NinjaOne is ranked #1 with an average rating of 7.7. Atera holds a 9.2% mindshare in RMM, compared to NinjaOne’s 19.7% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

Atera

Read 15 Atera reviews

1,634 Views
1,075 Comparison Views

93% willing to recommend

NinjaOne

Read 18 NinjaOne reviews

2,871 Views
1,652 Comparison Views

94% willing to recommend

Atera

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 15, 2025

NinjaOne and Atera both compete in the remote monitoring and management industry. NinjaOne has the upper hand with a user-friendly mobile app and enhanced device management capabilities, making it appealing to non-tech users, while Atera's extensive scripting library and cross-platform compatibility benefit organizations with diverse operating systems.

Features: NinjaOne offers a robust mobile app, device management, and script scheduling. Atera shines with its Shared Script Library, cross-platform compatibility, and extensive remote monitoring tools.

Room for Improvement: NinjaOne needs to improve its third-party integration capabilities, reporting system, and refine its patch management and ticketing systems. Atera should enhance its mobile device management and offer more customization for technician roles and ticket automation.

Ease of Deployment and Customer Service: NinjaOne can be deployed in Public, Private, and Hybrid Cloud environments, with mixed feedback on customer support responsiveness. Atera is primarily deployed in Public Cloud and on-premises, praised for its technical support, though more agile assistance would be beneficial.

Pricing and ROI: NinjaOne's device-specific pricing is considered fair with potential ROI from productivity gains. Atera offers technician-based billing without per-device charges, providing cost predictability and flexibility, appealing to startups and small businesses.

To learn more, read our detailed Atera vs. NinjaOne Report (Updated: May 2025).

Buyer's Guide

Atera vs. NinjaOne

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

8.4

Atera boosts efficiency and saves costs with remote configurations, fixed fees, automated updates, extended hardware lifespan, and comprehensive features.

Sentiment score

7.7

NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.

No quotes available

For more quotes and insights, download the Atera report

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

For more quotes and insights, download the NinjaOne report

Customer Service

Sentiment score

8.5

Atera's support is highly rated for being responsive, knowledgeable, proactive, and professional, with frequent updates and effective security measures.

Sentiment score

7.8

NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.

No quotes available

For more quotes and insights, download the Atera report

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

I rate customer service and support for NinjaOne at seven out of ten due to slow response times.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

Scalability Issues

Sentiment score

7.9

Atera is a scalable, versatile tool suitable for all company sizes, effectively managing diverse endpoints and clients with ease.

Sentiment score

7.9

NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.

No quotes available

For more quotes and insights, download the Atera report

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

The design suggests it is scalable.

Jörg Köhler

Owner at AvalisNT AG

For more quotes and insights, download the NinjaOne report

Stability Issues

Sentiment score

8.2

Atera is highly stable and reliable with minimal downtime, frequent updates, and rare issues, often external in origin.

Sentiment score

7.9

NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.

No quotes available

For more quotes and insights, download the Atera report

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

For more quotes and insights, download the NinjaOne report

Room For Improvement

Atera requires better identity management, integrations, mobile features, network monitoring, automation, interface updates, and enhanced security for a superior user experience.

NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.

No quotes available

For more quotes and insights, download the Atera report

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.

Jörg Köhler

Owner at AvalisNT AG

The network monitoring needs to be improved.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

Setup Cost

Atera's fixed per-technician fee offers predictable, scalable pricing with affordable integrations, making it cost-effective compared to competitors.

NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.

No quotes available

For more quotes and insights, download the Atera report

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

The price or licensing of NinjaOne is a little bit high.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

Valuable Features

Atera offers robust PowerShell commands, seamless remote access, effective automation, cross-platform support, intuitive interface, and proactive issue resolution tools.

NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.

No quotes available

For more quotes and insights, download the Atera report

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

For more quotes and insights, download the NinjaOne report

Categories and Ranking

Atera

Ranking in IT Service Management (ITSM)

14th

Ranking in Remote Monitoring and Management (RMM)

4th

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

NinjaOne

Ranking in IT Service Management (ITSM)

9th

Ranking in Remote Monitoring and Management (RMM)

1st

Ranking in Patch Management

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (9th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of June 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Atera is 9.2%, down from 14.9% compared to the previous year. The mindshare of NinjaOne is 19.7%, up from 18.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Top Industries

By visitors reading reviews

Computer Software Company

Comms Service Provider

Educational Organization

Retailer

Computer Software Company

15%

Government

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

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Compared 6% of the time

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Product Reports

Buyer's Guide

Atera

June 2025

Download Atera product report

Buyer's Guide

NinjaOne

May 2025

Download NinjaOne product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Status Pros, Mitchell and Company

Buyer's Guide

Atera vs. NinjaOne

May 2025

Free Report: Atera vs. NinjaOne

Find out what your peers are saying about Atera vs. NinjaOne and other solutions. Updated: May 2025.

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