We performed a comparison between HaloITSM and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product’s UI is very good."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The most valuable aspect is that is is codeless."
"It can scale well if you are managing IT assets."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"You can scale the solution."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"There are many expansions available."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"The product does not have its own orchestration engine."
"Very expensive."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"I would like to see more functionality in terms of custom workflows, not impacting the overall platform health."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The interface is not user-friendly."
"I do not like the user interface."
"The user interface for accessing assistance sometimes disconnects."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
HaloITSM is ranked 15th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. HaloITSM is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". HaloITSM is most compared with JIRA Service Management, Freshservice and NinjaOne, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our HaloITSM vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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