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BMC Helix ITSM review
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
Self-service portal significantly reduces resolution time and transforms service...
We initially had a lot of tickets generated via the service desk through calls and emails. Now, we have almost moved out of email creations by introducing the DWP features on the Studio pages, with about 90% of the tickets coming in via our self-service portal. Recent upgrades offer different types of views for particular business lines,...
BMC Helix ITSM review
Chatchavan Chimpradit
Head of IT, Service & Operation Department at National ITMX Co., Ltd.
Improve IT service efficiency with crucial features but needs easier customization
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