We performed a comparison between HaloITSM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable aspect is that is is codeless."
"The product’s UI is very good."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"The simplicity is good for our clients. The price is good."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"There are two things that I value very much about this product. One is the service levels management – the SLA agreement management part of it – and knowledge management."
"It makes the IT department more transparent and helps the employees."
"The most valuable feature of the solution is its SLA, which everybody wants when it comes to a service-based offering."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The dashboards are nicely laid out."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The product does not have its own orchestration engine."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"The product could improve its asset management."
"The pricing could be better."
"A lot of users have said that they want a feature that was on the on-prem version of Jira and the vendor can't deliver. They're either unwilling or unable to give feature parity."
"There should be better connections with access management. They should improve the connectivity."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"I don't think the program is very scalable."
"The customizations in Jira could be improved by being simplified. They are currently very complex."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. HaloITSM is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". HaloITSM is most compared with ServiceNow and Freshservice, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and ConnectWise PSA. See our HaloITSM vs. JIRA Service Management report.
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