Jamf Pro vs Microsoft Intune comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Apr 5, 2022

We performed a comparison between Jamf Pro and Microsoft Intune based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users of both Jamf Pro and Microsoft Intune say the initial setup was straightforward and simple.
  • Features: Users of both products are happy with their stability and scalability. Jamf Pro users mention that they are thrilled with the integrated patch management, its ease of use, the automation of workflows, and the zero-touch setup. Reviewers say they would like to see remote support access, improved reporting, and more security-based profiling.

    Microsoft Intune users like its single-pane view, its security and customization capabilities, its protection policies, and the integration with conditional access. Users say the dashboard needs a lot of improvement, and that the overall flexibility could be better.
  • Pricing: Jamf Pro users say the solution is expensive. In contrast, Microsoft Intune reviewers consider the pricing for the product to be reasonable.
  • Service and Support: Jamf Pro users say the service and support are excellent. Microsoft Intune users have mixed opinions, saying that it can be hit or miss. Some reviewers also mentioned that Intune’s responses are often delayed.
  • ROI: Users of both products report seeing an ROI.

Comparison Results: Based on the parameters we compared, Jamf Pro received higher product ratings. Its ease of deployment, its solid set of features, and its service and support all top Microsoft Intune’s offerings. However, it is more expensive than Microsoft Intune.

To learn more, read our detailed Jamf Pro vs. Microsoft Intune Report (Updated: November 2022).
653,522 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password.""The zero-day support regarding new Apple hardware and Apple operating systems is very good.""It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf.""It's a scalable product.""Automating the refresh of the devices is huge for both sides of the end-user experience.""We have been able to successfully manage applications and inventory within our machines.""With the countless API integrations and Jamf Marketplace add-ons, Jamf is customizable and is a total device management tool for Apple's ecosystem.""There is also zero-day support to all new Apple OS."

More Jamf Pro Pros →

"Intune's feature that I have found most valuable is its auto-pilot feature.""The ability to manage devices with different sets of policies is most valuable.""For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic.""The central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored.""The solution is easy to use.""The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data.""I like that we can implement conditional access.""If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good."

More Microsoft Intune Pros →

Cons
"In some places, GUI could be more reactive.""The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time.""Apple does block certain actions from happening or disallows Jamf from making certain changes.""An easier way to deploy Full OS upgrades would be a great start.""The upgrade process of this solutions could be improved. It is not possible to use Jamf Pro to upgrade devices.""I would like to see Jamf add more training tutorials and documentation.""The patch management needs improvement in Jamf Pro.""There should be an option for exporting the data for reporting purposes so that we can give that to the higher-ups, such as CIO. We should be able to see bar graphs and charts on different data points. It would be great to have a good reporting tool to look at, for example, data points of how many versions of Adobe Acrobat we have in our environment in a bar graph or pie chart. They don't have anything like that. There is an application called Tableau Reader, which does statistics, and you can put a statistical or analytical aspect in there to extract data and share it on a graph or a pie chart. Such a tool would be great."

More Jamf Pro Cons →

"There is improvement needed in integrating with the installed Office solutions versions, such as Office 2019. The Office 365 integrates without a problem.""Microsoft Intune lacks the ability to provide seamless remote assistance or remote control.""We would like to see support for Chrome and/or devices for Chromebooks.""Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good.""There should be more focus on mobile device security and integration.""The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market.""It would be nice to have a location tracker for the mobile device management tool. I'm not sure if it exists but hasn't been configured or if it's missing, but we've been unable to utilize the location features.""Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."

More Microsoft Intune Cons →

Pricing and Cost Advice
  • "JumpStart looks a little bit pricey; however, it is worth every penny."
  • "This product is surely worth the cost of implementation."
  • "The cost of any licensing is certainly outweighed by the time saved from manually managing Apple devices."
  • "The price difference between Jamf Pro and VMware Workspace One is not very much, but when counting the cost of my time, Jamf Pro is clearly much better."
  • "Depending on how much support you require, it might make sense to add that to the licensing agreement."
  • "Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic."
  • "Licensing cost is dependent on the footprint and foreseen growth."
  • "The price of this solution is a bit high but it is worth the money for the features. There is an annual license for the use of this solution."
  • More Jamf Pro Pricing and Cost Advice →

  • "Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
  • "We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
  • "Pricing can be improved."
  • "The price could be better."
  • "Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
  • "The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."
  • "There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."
  • "The licensing costs we leave up to the customer and these vary from one to another."
  • More Microsoft Intune Pricing and Cost Advice →

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    Answers from the Community
    Anil Saini
    Jon McWilliams - PeerSpot reviewerJon McWilliams
    MSP

    Both posters have valid points. Both can now support a full OOB ( out-of-the-box) experience.  


    JAMF has more bells and whistles, while Intune covers the basics.  


    My executive summary is Intune is included with your Microsoft licensing, works on both Macs & Windows and covers the basics of everything you need.  It's a single point for policy/device management and metrics.  


    JAMF can do much more in the MAC space, but it's additional (expensive) licensing, and won't work for your Windows space, so you will need to maintain another product and licensing.

    PaulSanchez - PeerSpot reviewerPaulSanchez
    User

    In my view there is no comparing the two. JAMF is far superior if your talking about managing APPLE MAC machines and devices only. Jamf, previously known as Casper. Has been providing MDM solutions for years while Intune may be owned by big money and an even bigger name in MicroSoft. InTune is not nearly as easy to use in my view. Although some may disagree with my view or opinion. I would question ones experience in regards to all things Apple Mac. As there are many familiar with all things MicroSoft & Windows related. But still far FEWER even today. With the experience, background as well as familiarity with Apple Mac and cross platform support as I have been blessed with. With that I would still say, do your due diligence and research and always get a second opinion. Embrace all technology and be willing to engage in what others may deem less worthy. Had I been like most and adhered to the majority in I.T claiming Apple Mac products had no place in corporate America. I would not be the Engineer I am today.  Cheers, Peace and good luck.

    MahmoudHesham - PeerSpot reviewerMahmoudHesham
    Real User

    @Anil Saini


    Jamf Pro is designed for iPad, iPhone, Mac and Apple TV, macOS only on the MDM layer (and not MAM). 


    However, Intune is designed for all OS platforms on MDM and MAM.


    Thanks

    Questions from the Community
    Top Answer:We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time.
    Top Answer:Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic.
    Top Answer:Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us.
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a… more »
    Top Answer:Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer… more »
    Ranking
    Views
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    Comparisons
    10,904
    Reviews
    42
    Average Words per Review
    568
    Rating
    9.5
    Views
    66,277
    Comparisons
    47,698
    Reviews
    70
    Average Words per Review
    547
    Rating
    8.0
    Comparisons
    Also Known As
    JAMF Software Casper Suite
    Intune, MS Intune, Microsoft Endpoint Manager
    Learn More
    Overview

    Jamf Pro is a mobile device management software designed to help organizations and businesses automate Apple device handling-related workflows and processes. It features zero-touch deployment that enables users to automatically enroll new Apple devices, and also configure and deploy these devices swiftly and efficiently. It comes with inventory management capabilities, Apple mobile device management features, and an enterprise app store. Jamf Pro also allows users to deploy and access their mobile apps licenses in bulk. When it comes to using the app store, end users don’t need to ask for assistance from helpdesk agents in order to download, install, and update applications.

    Jamf Pro Features

    Jamf Pro has many valuable key features. Some of the most useful ones include:

    • Zero-touch deployment
    • Management of Apple devices
    • Security for app devices
    • App Store for self-service enterprise
    • Smart targeting
    • Reports of inventory
    • Smart Groups
    • Preconfiguration of apps
    • App distribution
    • Mac imaging
    • Upgrades to app and OS
    • Management of IT inventory
    • Device enrollment (user initiated)
    • Purchasing & license management

    Jamf Pro Benefits
    There are many benefits to implementing Jamf Pro. Some of the biggest advantages the solution offers include:

    • Deployment: Fully-customizable onboarding experience. Provision the perfect Mac, iPhone, iPad, or Apple TV, all deployed seamlessly with the workflow of your choice.
    • Device management: Use configuration profiles, scripts, and policies to make your Apple devices function exactly as needed. Move beyond simple troubleshooting by automating management with patented Smart Groups technology. This is a powerful way to trigger real-time alerts and actions from inventory data.
    • Application management: Streamline app management with bulk purchasing and deployment. The solution integrates with Apple Business Manager and Apple School Manager, allowing you to assign apps to users or devices without Apple ID. Deploy apps from the App Store, B2B App Store, or your own in-house apps.
    • Apple device security: Protect Apple devices by leveraging native security features. Manage device settings and configurations, restrict malware and patch all of your Apple devices without user interaction.
    • Self-service access: Give your users access to a one-stop shop for trusted apps, company resources, and shortcuts for troubleshooting tasks like password resets.
    • Inventory: Automatically gather user, hardware, software, and security device data or customize inventory specifications. The dynamic Smart Groups feature keeps track of everything for you, including software versions and warranty expiration dates.

    Reviews from Real Users

    Jamf Pro stands out among its competitors for a number of reasons. Some of these include its app deployment, its easy installation, and the fact that it’s lightweight but powerful. PeerSpot users take note of the advantages of these features in their reviews:

    An IT Support Specialist at Visby Medical writes, “The first most valuable feature I found was the ability to simply push out applications to devices, Mac or iPads/iPhones. It's as easy as procuring the licensing for the apps and then setting it to the volume purchasing back in Jamf.”

    Another reviewer, a Desktop Engineer at Kroger, notes, “The self-service portal to share scripts and other tasks that have extremely minimized the need for calls to our support teams, or even sharing the applications we package and allowing users to pick and choose what apps they need or want, instead of just blanket installing everything from our old environment.”

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Azure Active Directory (Azure AD) for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    Offer
    Learn more about Jamf Pro
    Learn more about Microsoft Intune
    Sample Customers
    Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
    Mitchells and Buzzers, Callaway
    Top Industries
    REVIEWERS
    Educational Organization28%
    Computer Software Company12%
    University12%
    Financial Services Firm8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Educational Organization8%
    Comms Service Provider8%
    Financial Services Firm7%
    REVIEWERS
    Computer Software Company22%
    Financial Services Firm16%
    Comms Service Provider8%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider10%
    Government9%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise29%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise15%
    Large Enterprise60%
    REVIEWERS
    Small Business29%
    Midsize Enterprise13%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise17%
    Large Enterprise59%
    Buyer's Guide
    Jamf Pro vs. Microsoft Intune
    November 2022
    Find out what your peers are saying about Jamf Pro vs. Microsoft Intune and other solutions. Updated: November 2022.
    653,522 professionals have used our research since 2012.

    Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 46 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 70 reviews. Jamf Pro is rated 9.6, while Microsoft Intune is rated 8.0. The top reviewer of Jamf Pro writes "Helpful "lost" mode, ability to lock down devices, and enforces CIS recommendations". On the other hand, the top reviewer of Microsoft Intune writes "Enables you to use MDM to lock devices and push restrictions, but isn't as stable as other solutions". Jamf Pro is most compared with VMware Workspace ONE, Microsoft Endpoint Configuration Manager, ManageEngine Endpoint Central, MobileIron UEM and Cisco Meraki Systems Manager (MDM+EMM), whereas Microsoft Intune is most compared with VMware Workspace ONE, ManageEngine Endpoint Central, Google Cloud Identity, IBM MaaS360 and SOTI MobiControl. See our Jamf Pro vs. Microsoft Intune report.

    See our list of best Enterprise Mobility Management (EMM) vendors.

    We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.