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Jamf Pro vs Microsoft Intune comparison

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Executive Summary
Updated on April 5, 2022

We performed a comparison between Jamf Pro and Microsoft Intune based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Users of both Jamf Pro and Microsoft Intune say the initial setup was straightforward and simple.
  • Features: Users of both products are happy with their stability and scalability. Jamf Pro users mention that they are thrilled with the integrated patch management, its ease of use, the automation of workflows, and the zero-touch setup. Reviewers say they would like to see remote support access, improved reporting, and more security-based profiling.

    Microsoft Intune users like its single-pane view, its security and customization capabilities, its protection policies, and the integration with conditional access. Users say the dashboard needs a lot of improvement, and that the overall flexibility could be better.
  • Pricing: Jamf Pro users say the solution is expensive. In contrast, Microsoft Intune reviewers consider the pricing for the product to be reasonable.
  • Service and Support: Jamf Pro users say the service and support are excellent. Microsoft Intune users have mixed opinions, saying that it can be hit or miss. Some reviewers also mentioned that Intune’s responses are often delayed.
  • ROI: Users of both products report seeing an ROI.

Comparison Results: Based on the parameters we compared, Jamf Pro received higher product ratings. Its ease of deployment, its solid set of features, and its service and support all top Microsoft Intune’s offerings. However, it is more expensive than Microsoft Intune.

To learn more, read our detailed Jamf Pro vs. Microsoft Intune report (Updated: July 2022).
Buyer's Guide
Jamf Pro vs. Microsoft Intune
July 2022
Find out what your peers are saying about Jamf Pro vs. Microsoft Intune and other solutions. Updated: July 2022.
622,358 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Jamf Pro has allowed us to make sure settings for our devices are easily installed so our end-users don't need to worry about a significant amount of steps for setup. We also use this to send applications to devices.""The solution has good integration with Google and has high performance for our Mac fleet of devices.""Some of the most valuable features for us include remote management, DEP enrollment, and zero-touch deployment.""If you want to manage macOS devices in your enterprise and want to make it as easy for the user as well as for the administrators, you should use the DEP with Jamf Pro.""From the reviews that we are getting, the feedback from the client, the tool is very good on the Jamf side - especially for the Macs.""Jamf is stable, reliable, secure and you have lots of customization options.""Apple School Manager integration and access to VPP content made the integration of devices into our fleet flawless and application installation much simpler and faster.""Jamf Pro is the only product we can use at the moment because they are ahead of their competitors in zero-touch deployment for the end-user. Jamf Pro has a self-service feature that has helped us minimize our support cases. That's a feature the customers like very much."

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"I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices.""By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking.""This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions.""The most valuable feature is the policy CSPs.""The initial setup is not overly complex or difficult.""The central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored.""We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera""A great solution for anyone wanting a modern endpoint device management solution."

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Cons
"The response time for support could be significantly improved.""I would like to have the ability to push scripts using MDM commands.""The upgrade process of this solutions could be improved. It is not possible to use Jamf Pro to upgrade devices.""It will be very helpful if we could restore users after they have been removed from Jamf because I have some cases of deleting a computer before unlocking it.""It would be great if we get an email notification when the Mac users install any apps, so IT can be alerted.""I wish the inventory would have its own pane without having to do it as a search.""The patch management is not automated in any way, and you have to do a lot of manual work to upload the current version of applications.""The on-going improvements & innovation that Jamf provides over time is something that needs to be maintained, as it is what is needed to fulfill a business & team need at the right time."

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"There are items that require improvements. One is the controls from iOS.""China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center.""Lacks the ability to deploy more ways of management, managing devices and processing the policies.""Some enrollment features could be improved.""They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.""Technical support is not that great.""The pricing could be improved.""It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities."

More Microsoft Intune Cons →

Pricing and Cost Advice
  • "JumpStart is available at an additional cost."
  • "This is a pricey solution."
  • "The price of a training pass for five people was $18,000 USD."
  • "JumpStart looks a little bit pricey; however, it is worth every penny."
  • "This product is surely worth the cost of implementation."
  • "The cost of any licensing is certainly outweighed by the time saved from manually managing Apple devices."
  • "The price difference between Jamf Pro and VMware Workspace One is not very much, but when counting the cost of my time, Jamf Pro is clearly much better."
  • "Depending on how much support you require, it might make sense to add that to the licensing agreement."
  • More Jamf Pro Pricing and Cost Advice →

  • "The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
  • "The pricing for Microsoft Intune is reasonable. Our clients are satisfied."
  • "The price of Intune is often included as part of a bundle with other Microsoft licenses, which makes it somewhat cheaper."
  • "Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."
  • "We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor."
  • "Pricing can be improved."
  • "The price could be better."
  • "Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure."
  • More Microsoft Intune Pricing and Cost Advice →

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    Answers from the Community
    Anil Saini
    Jon McWilliams - PeerSpot reviewerJon McWilliams
    MSP

    Both posters have valid points. Both can now support a full OOB ( out-of-the-box) experience.  


    JAMF has more bells and whistles, while Intune covers the basics.  


    My executive summary is Intune is included with your Microsoft licensing, works on both Macs & Windows and covers the basics of everything you need.  It's a single point for policy/device management and metrics.  


    JAMF can do much more in the MAC space, but it's additional (expensive) licensing, and won't work for your Windows space, so you will need to maintain another product and licensing.

    PaulSanchez - PeerSpot reviewerPaulSanchez
    User

    In my view there is no comparing the two. JAMF is far superior if your talking about managing APPLE MAC machines and devices only. Jamf, previously known as Casper. Has been providing MDM solutions for years while Intune may be owned by big money and an even bigger name in MicroSoft. InTune is not nearly as easy to use in my view. Although some may disagree with my view or opinion. I would question ones experience in regards to all things Apple Mac. As there are many familiar with all things MicroSoft & Windows related. But still far FEWER even today. With the experience, background as well as familiarity with Apple Mac and cross platform support as I have been blessed with. With that I would still say, do your due diligence and research and always get a second opinion. Embrace all technology and be willing to engage in what others may deem less worthy. Had I been like most and adhered to the majority in I.T claiming Apple Mac products had no place in corporate America. I would not be the Engineer I am today.  Cheers, Peace and good luck.

    MahmoudHesham - PeerSpot reviewerMahmoudHesham
    Real User

    @Anil Saini


    Jamf Pro is designed for iPad, iPhone, Mac and Apple TV, macOS only on the MDM layer (and not MAM). 


    However, Intune is designed for all OS platforms on MDM and MAM.


    Thanks

    Questions from the Community
    Top Answer:We have been able to keep our tech department lean and mean, maximizing our efficiency by utilizing Jamf to set up our iPads for us, rather than installing each app one at a time.
    Top Answer:Cloud is worth the small increase in price, but make the switch before you need it, and not during a global pandemic.
    Top Answer:Every once in a blue moon, we wind up with a rarely-seen superbug that takes support weeks to months to solve. The good news is that they are rare and not across the platform. Just us.
    Top Answer:Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a… more »
    Top Answer: Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer… more »
    Top Answer:Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool that we wanted. Ultimately we decided to choose IBM MaaS360 to secure and manage… more »
    Ranking
    Views
    12,486
    Comparisons
    9,842
    Reviews
    48
    Average Words per Review
    556
    Rating
    9.5
    Views
    58,026
    Comparisons
    42,621
    Reviews
    71
    Average Words per Review
    565
    Rating
    7.9
    Comparisons
    Also Known As
    JAMF Software Casper Suite
    Intune, MS Intune
    Learn More
    Overview
    A complete Apple management solution for IT pros to empower users and simplify the deployment, inventory, and security of Macs, iPads, and iPhones. Designed to automate device management for you while driving end-user productivity and creativity, Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices.

    Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.

    In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.

    Microsoft Intune Device Management Key Features

    With Microsoft Intune Device Management you can:

    • Ensure devices and apps are compliant with your security requirements.
    • Rapidly deploy and authenticate apps on all company devices.
    • Remotely access devices to troubleshoot issues or to remove data from them.
    • Generate reports for all devices in the system.
    • Monitor the way users access and share information to protect company information.
    • Set rules and configure settings on personal and organization-owned devices to access data and networks.
    • Create user groups and device groups, allowing you to rapidly access many users and devices simultaneously.

    Mobile Application Management

    Mobile application management in Intune is designed to protect your organization’s data at the application level.

    With Microsoft Intune Application Management you can:

    • Configure apps to run with specific settings enabled.
    • Update existing apps that are already on the device.
    • See reports on which apps are used and monitor their usage.
    • Selectively wipe organization data from apps.
    • Add mobile apps to user groups and devices.

    As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Azure Active Directory (Azure AD) for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.

    Reviews from Real Users

    Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.

    A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

    The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."

    Offer
    Learn more about Jamf Pro
    Learn more about Microsoft Intune
    Sample Customers
    Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
    Mitchells and Buzzers, Callaway
    Top Industries
    REVIEWERS
    Educational Organization27%
    Computer Software Company12%
    University12%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider13%
    Educational Organization7%
    Government6%
    REVIEWERS
    Computer Software Company23%
    Financial Services Firm17%
    Comms Service Provider9%
    Pharma/Biotech Company6%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Comms Service Provider17%
    Government8%
    Financial Services Firm5%
    Company Size
    REVIEWERS
    Small Business27%
    Midsize Enterprise28%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise16%
    Large Enterprise60%
    REVIEWERS
    Small Business28%
    Midsize Enterprise12%
    Large Enterprise61%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise18%
    Large Enterprise59%
    Buyer's Guide
    Jamf Pro vs. Microsoft Intune
    July 2022
    Find out what your peers are saying about Jamf Pro vs. Microsoft Intune and other solutions. Updated: July 2022.
    622,358 professionals have used our research since 2012.

    Jamf Pro is ranked 2nd in Enterprise Mobility Management (EMM) with 48 reviews while Microsoft Intune is ranked 1st in Enterprise Mobility Management (EMM) with 71 reviews. Jamf Pro is rated 9.6, while Microsoft Intune is rated 8.0. The top reviewer of Jamf Pro writes "Helpful "lost" mode, ability to lock down devices, and enforces CIS recommendations". On the other hand, the top reviewer of Microsoft Intune writes "Unified endpoint management that has the flexibility of stand-alone components". Jamf Pro is most compared with VMware Workspace ONE, Microsoft Endpoint Configuration Manager, ManageEngine Desktop Central, Cisco Meraki Systems Manager (MDM+EMM) and MobileIron UEM, whereas Microsoft Intune is most compared with VMware Workspace ONE, ManageEngine Desktop Central, Google Cloud Identity, IBM MaaS360 and SOTI MobiControl. See our Jamf Pro vs. Microsoft Intune report.

    See our list of best Enterprise Mobility Management (EMM) vendors.

    We monitor all Enterprise Mobility Management (EMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.