Samanage vs ServiceNow comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Samanage and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: December 2023).
745,775 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The solution has a great filtering feature."

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"Will give us better control over asset management and technical debt once we can centralize all contract information.""Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do.""I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far.""For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive.""We have found change management and CMDB to be very useful.""Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data.""I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows.""Straightforward tool."

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"The system shuts down about once a month which is frustrating."

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"The interface can be a bit more intuitive.""I have enjoyed all the features. There is not any feature that I have missed or didn't have.""It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue.""Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time.""Its stability and pricing need improvement.""The RPA needs improvement. That's a new area for them that they're just entering into now.""Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience.""The contract module is quite rudimentary and doesn't support contract line items."

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Pricing and Cost Advice
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  • "For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
  • "Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
  • "The CapEx version is great."
  • "The platform offers a free trial, by providing a free developer instance once you sign up."
  • "The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."
  • "The solution is expensive."
  • "It is fairly expensive."
  • "I would say it is moderately expensive, ranging from six to seven on a scale of ten."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution has a great filtering feature.
    Top Answer:We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours. I think they need to work on their UI… more »
    Top Answer:Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage.
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:There are several differences between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
    out of 58 in Help Desk Software
    Average Words per Review
    out of 58 in Help Desk Software
    Average Words per Review
    Learn More
    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Financial services

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Learn more about Samanage
    Learn more about ServiceNow
    Sample Customers
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    Financial Services Firm12%
    Construction Company10%
    Computer Software Company10%
    Computer Software Company17%
    Financial Services Firm16%
    Healthcare Company9%
    Manufacturing Company9%
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Company Size
    Small Business32%
    Midsize Enterprise12%
    Large Enterprise56%
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Help Desk Software
    December 2023
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: December 2023.
    745,775 professionals have used our research since 2012.

    Samanage is ranked 27th in Help Desk Software with 1 review while ServiceNow is ranked 1st in Help Desk Software with 24 reviews. Samanage is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of Samanage writes "Great filtering feature and a good analytics dashboard". On the other hand, the top reviewer of ServiceNow writes "Useful out-of-the-box setups with helpful community support and excellent reliability". Samanage is most compared with SolarWinds Service Desk, Freshservice and JIRA Service Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Microsoft Dynamics CRM.

    See our list of best Help Desk Software vendors, best IT Asset Management vendors, and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.