IFS assyst vs Zendesk comparison

IFS and Zendesk are both solutions in the IT Service Management (ITSM) category. IFS is ranked #46, while Zendesk is ranked #6 with an average rating of 7.6. IFS holds a 0.9% mindshare in ISM, compared to Zendesk’s 4.6% mindshare. Additionally, 92% of Zendesk users are willing to recommend the solution.

IFS assyst

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320 Comparison Views

Zendesk

Read 66 Zendesk reviews

5,200 Views
1,872 Comparison Views

92% willing to recommend

IFS assyst

Zendesk

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Executive SummaryUpdated on Nov 30, 2025

Zendesk and IFS assyst compete in customer support and IT service management domains. Zendesk holds an edge in customer experience, while IFS assyst appears more suitable for feature-rich ITSM needs due to its robust features and integrative capabilities.

Features: Zendesk emphasizes communication capabilities and seamless integration with various channels, enhancing customer engagement. IFS assyst offers in-depth IT service management features, including comprehensive asset and configuration management. While Zendesk focuses on ease of use, IFS assyst provides extensive features catering to complex IT requirements.

Ease of Deployment and Customer Service: Zendesk offers a cloud-based deployment that is quick and simple, with strong support channels ensuring minimal downtime. IFS assyst, though more complex due to its capabilities, provides robust implementation support and guidance. Zendesk's deployment suits immediate setup needs, while IFS assyst allows more customized, IT-focused implementations.

Pricing and ROI: Zendesk has a straightforward pricing model, often seen as more cost-effective for small to medium businesses focusing on customer service solutions. IFS assyst's pricing reflects its advanced feature set and is higher but justifiable due to its comprehensive IT management capabilities. Zendesk is appealing for its immediate value and return in customer service, whereas IFS assyst's ROI is significant for supporting detailed IT transformations.

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: December 2025).

Buyer's Guide

IT Service Management (ITSM)

December 2025

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Helped 879,455 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS assyst

Ranking in IT Service Management (ITSM)

46th

Average Rating

0.0

Number of Reviews

Ranking in other categories

IT Asset Management (23rd)

Zendesk

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (8th), Help Desk Software (4th), Sales Force Automation (4th), Reporting (10th), Knowledge Management Software (3rd), Community Platforms (1st), AI Customer Support (7th), AI IT Support (5th)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of IFS assyst is 0.9%, up from 0.3% compared to the previous year. The mindshare of Zendesk is 4.6%, up from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Zendesk	4.6%
IFS assyst	0.9%
Other	94.5%

IT Service Management (ITSM)

Featured Reviews

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AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

Macros and automation have streamlined workflows and reduced manual effort across support teams

The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

Performing Arts

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	35
Midsize Enterprise	20
Large Enterprise	11

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more o...

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What needs improvement with Zendesk Support?

As of right now, I have nothing that comes to mind as an improvement needed or a feature that could work differently or be enhanced. I think across the board, Zendesk is amazing, and because they a...

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NICE CXone vs Zendesk

Compared 3% of the time

BMC Helix ITSM vs Zendesk

Compared 3% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

December 2025

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Buyer's Guide

Zendesk

December 2025

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Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

IFS assyst offers an IT service management solution that effectively supports the complex needs of enterprises, providing essential functionality to streamline operations, improve efficiency, and manage IT assets effectively.

IFS assyst delivers high-value performance by offering tools designed to enhance IT service management through functionality that facilitates efficient service delivery and consistent performance management. It supports a broad range of ITIL processes while enabling improved collaboration and faster resolution times. It is designed to handle various service management functions, ensuring fast and effective IT support with a comprehensive approach.

What are IFS assyst's standout features?

ITIL-aligned processes: Supports ITIL best practices for effective service management.
Self-service portal: Empowers users to tackle issues independently, reducing workloads.
Automation capabilities: Streamlines repetitive tasks for improved efficiency.
Asset management: Provides comprehensive tracking and management of IT assets.
Mobile access: Offers flexibility by enabling remote access to service functions.
Comprehensive reporting: Delivers insights through detailed analytics.

What should users focus on in reviews for ROI?

Increased efficiency: Review how the automation and process alignment improve performance.
Cost-effectiveness: Examine reductions in operational costs and improved resource use.
User satisfaction: Look for improvements in user autonomy and service speed.
Scalability: Consider ease of scaling to meet business growth needs.

IFS assyst is implemented across industries including healthcare, financial services, and manufacturing, with industry-specific customizations that boost the relevant business processes. It is adaptable to meet the precise requirements of these sectors, ensuring critical business functions remain streamlined and efficient.

IFS

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Saudi Post, MMG, Somerset County Council, University of Canterbury

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

IT Service Management (ITSM)

December 2025

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