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ServiceNow review
Hemanthreddy Vakiti
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized...
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for...
ServiceNow review
Cloud Administrator at a retailer with 10,001+ employees
Centralized workflows have streamlined incident tracking but user interface still...
Although ServiceNow is already powerful, some areas can be improved for better day-to-day usability. UI simplification is necessary as the interface can feel complex for new users who are unable to understand how to use this tool. Customization complexity is also an issue, as advanced workflows may require specialized knowledge....
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