JIRA Service Management and Ivanti Neurons for ITSM compete in the IT Service Management category. JIRA Service Management appears to have the upper hand in terms of cost-effectiveness and customization options, while Ivanti Neurons is favored for its comprehensive feature set.
Features: JIRA Service Management offers flexibility in customization, web accessibility, and seamless integration capabilities. It supports effective issue management with functionalities like JIRA Bots, dashboards, and automated workflows. Ivanti Neurons excels in automation capabilities, comprehensive ticketing, and effective configuration and knowledge management, aiding ITSM operations considerably.
Room for Improvement: JIRA faces challenges with complex email integration, limited project management features, and a need for additional marketplace add-ons. Improving mobile integration and document storage is essential. Ivanti Neurons requires enhancements in user interface simplification, ERP tool integration, and making its services more affordable for small companies.
Ease of Deployment and Customer Service: JIRA Service Management offers versatile deployment options including Public Cloud, Private Cloud, and Hybrid Cloud, catering to different operational needs. Its customer service is typically effective, though technical support quality varies. Ivanti Neurons focuses mainly on On-premises and Hybrid Cloud deployment, with suggested improvements in integration simplicity and support responsiveness.
Pricing and ROI: JIRA Service Management is seen as cost-effective, with flexible licensing starting at $10 per user monthly, ensuring quick ROI through reduced operational disruptions. Ivanti Neurons’ pricing can be higher, especially for small businesses due to its subscription models and additional costs for extra users or features, though it remains affordable compared to its competitors.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 8.8% |
| Ivanti Neurons for ITSM | 2.2% |
| Other | 89.0% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
