When evaluating IT Service Management, what aspect do you think is the most important to look for?

Ariel Lindenfeld - PeerSpot reviewer
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PeerSpot user

1 Answer

it_user850839 - PeerSpot reviewer
Real User
Apr 5, 2018

Ease of use for the technicians entering data. The integrity of data is essential and if technicians are not providing good data (because it is easy for them to do so), they just won't...and then reporting and workflow suffers, which is what ITSM is for.

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What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
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