IT Client Solutions Lead at University of Lethbridge
Real User
2018-04-05T16:09:39Z
Apr 5, 2018
Ease of use for the technicians entering data. The integrity of data is essential and if technicians are not providing good data (because it is easy for them to do so), they just won't...and then reporting and workflow suffers, which is what ITSM is for.
What is IT service management (ITSM)? IT service management (ITSM) is the practice of planning, delivering, operating, and improving the IT services an organization provides to its end users.
Ease of use for the technicians entering data. The integrity of data is essential and if technicians are not providing good data (because it is easy for them to do so), they just won't...and then reporting and workflow suffers, which is what ITSM is for.