Samanage Reviews

Name: Samanage
Brand: SolarWinds
Rating: 4 (3 reviews)

3.8 out of 5

3 reviews
100% willing to recommend

931 followers

What is Samanage?

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

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Samanage is the #10 ranked solution in top License Management solutions, #17 ranked solution in top IT Asset Management solutions, #23 ranked solution in top IT Service Management (ITSM) solutions, and #24 ranked solution in top Help Desk Software. PeerSpot users give Samanage an average rating of 7.6 out of 10. Samanage is most commonly compared to ServiceNow: Samanage vs ServiceNow. Samanage is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a construction company, accounting for 14% of all views.

Buyer's Guide

Help Desk Software

July 2024

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Helped 793,295 peers since 2012

Featured reviews

Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Meechai C.

Consult at a manufacturing company with 10,001+ employees

I use it for incident recording based on your inventory It helps us detect incidents quickly so we can improve our SLA performance and solve issues faster. This makes our customers happy. We also use it for asset management. We get some information and data, but now we don't use the full asset…

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it_user347538

IT Site Administrator at a marketing services firm with 1,001-5,000 employees

Asset tracking and inventory management, service desk solutions - incidents and self-service portal - and service catalogs are the most valuable features. Having the data in one place is also important for use of the reporting tools Before Samanage, we were relying heavily on Google apps and…

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Samanage mindshare

Product category:

As of July 2024, the mindshare of Samanage in the Help Desk Software category stands at 0.9%, down from 1.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software

Key learnings from peers

Valuable Features

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."