We performed a comparison between Motadata ServiceOps and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"The solution is stable, scalable and easy to use."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"The setup was time-consuming and required a lot of internal resources."
Earn 20 points
Motadata ServiceOps is ranked 36th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. Motadata ServiceOps is rated 6.0, while ServiceNow is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Motadata ServiceOps is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.