We performed a comparison between N-able MSP Manager and ServiceNow based on real PeerSpot user reviews.Find out what your peers are saying about ServiceNow, Atlassian, Freshworks and others in Help Desk Software.
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"The workflow makes things extremely efficient and it improves effectiveness."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"We have found the service easy to use, although, we have ended up customising a lot of parameters."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The contract module is quite rudimentary and doesn't support contract line items."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"Making a mobile version would be helpful."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It's a little expensive compared to other tools."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"ServiceNow doesn't cater to the Middle Eastern market."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Reviews from Real Users
IT Central Station users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
N-able MSP Manager is ranked 19th in Help Desk Software with 1 review while ServiceNow is ranked 1st in Help Desk Software with 67 reviews. N-able MSP Manager is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". N-able MSP Manager is most compared with Freshdesk, ManageEngine ServiceDesk Plus, JIRA Service Management, SolarWinds Web Help Desk and BMC Helix ITSM, whereas ServiceNow is most compared with Microsoft Power Apps, BMC Helix ITSM, ManageEngine ServiceDesk Plus, Appian and Pega BPM.
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