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Ivanti Voice Reviews

Vendor: Ivanti
3.5 out of 5
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What is Ivanti Voice?

Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.

Get the IT Service Management (ITSM) Buyer's Guide and find out what your peers are saying about Ivanti Voice, OpenText Service Management (SMAX) and more!
Ivanti Voice is the #26 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give Ivanti Voice an average rating of 7.0 out of 10. Ivanti Voice is most commonly compared to OpenText Service Management (SMAX): Ivanti Voice vs OpenText Service Management (SMAX).
Buyer's Guide
IT Service Management (ITSM)
September 2025
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Helped 867,497 peers since 2012

Ivanti Voice mindshare

As of September 2025, the mindshare of Ivanti Voice in the IT Service Management (ITSM) category stands at 0.3%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
Ivanti Voice0.3%
ServiceNow21.5%
JIRA Service Management8.8%
Other69.4%
IT Service Management (ITSM)
 
 
Key learnings from peers

Valuable Features

  • "Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."

Room for Improvement

  • "The solution's reporting and customization could be simplified and enhanced."

Pricing

  • "We got a deal with Ivanti that made the solution cheap."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our IT Service Management (ITSM) Buyer's Guide for additional reliable information.

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Learn more about Ivanti Voice

Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.

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Product Categories

Product Categories
IT Service Management (ITSM)

Popular Comparisons

Popular Comparisons
OpenText Service Management (SMAX) vs Ivanti Voice Logo
OpenText Service Management (SMAX) vs Ivanti Voice
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Ivanti Voice Reviews Summary
Author infoRatingReview Summary
Director, Information Technology Operation at Najm Company for Insurance Services3.5We use Ivanti Voice for various management tasks, valuing its integration with our systems to automate AI-driven operations. While its reporting and customization need improvement, we switched from ManageEngine due to their lack of support.