Infraon Desk vs Motadata ServiceOps comparison

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Executive Summary

We performed a comparison between Infraon Desk and Motadata ServiceOps based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me.""There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."

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"The documentation for beginners is easily available online and very useful."

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Cons
"Better connectivity and integration with more collaborative platforms would be helpful.""The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

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"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."

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Pricing and Cost Advice
  • "The pricing model is very competitive."
  • "The price of this solution is reasonable and it was well within my budget."
  • More Infraon Desk Pricing and Cost Advice →

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    Buyer's Guide
    IT Service Management (ITSM)
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
    765,234 professionals have used our research since 2012.
    Comparisons
    Also Known As
    Everest Service Manager
    Motadata IT Service Management, Motadata ITSM
    Learn More
    Overview

    With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

    A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

    Sample Customers
    Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
    Satcom Infotech
    Buyer's Guide
    IT Service Management (ITSM)
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Infraon Desk is ranked 37th in IT Service Management (ITSM) while Motadata ServiceOps is ranked 36th in IT Service Management (ITSM). Infraon Desk is rated 7.6, while Motadata ServiceOps is rated 6.0. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". Infraon Desk is most compared with , whereas Motadata ServiceOps is most compared with ServiceNow.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.