Infraon Desk vs Motadata ServiceOps comparison

Cancel
You must select at least 2 products to compare!
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Infraon Desk and Motadata ServiceOps based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: November 2022).
656,474 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me.""There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."

More Infraon Desk Pros →

"The documentation for beginners is easily available online and very useful."

More Motadata ServiceOps Pros →

Cons
"Better connectivity and integration with more collaborative platforms would be helpful.""The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."

More Infraon Desk Cons →

"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."

More Motadata ServiceOps Cons →

Pricing and Cost Advice
  • "The pricing model is very competitive."
  • "The price of this solution is reasonable and it was well within my budget."
  • More Infraon Desk Pricing and Cost Advice →

    Information Not Available
    report
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    656,474 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me.
    Top Answer:The price of this solution is reasonable and it was well within my budget. There was a front-end implementation charge in addition to our standard enterprise licensing fee.
    Top Answer:The version that I am using is very basic and I wouldn't say that it has extraordinary services capabilities that I've never seen before. I think that when I move to the improved platform in version… more »
    Top Answer:The documentation for beginners is easily available online and very useful.
    Top Answer:The pricing is very reasonable and one of the main reasons we chose to use this solution.
    Top Answer:Asset management aspects of the solution need work. It's able to discover assets well and good, however, compared to other asset management solutions, it's a bit behind in fact-checking. It's not very… more »
    Ranking
    Views
    403
    Comparisons
    221
    Reviews
    2
    Average Words per Review
    1,789
    Rating
    7.5
    Views
    194
    Comparisons
    122
    Reviews
    1
    Average Words per Review
    840
    Rating
    6.0
    Comparisons
    Also Known As
    Everest Service Manager
    Motadata IT Service Management, Motadata ITSM
    Learn More
    Overview

    With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.

    A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

    Offer
    Learn more about Infraon Desk
    Learn more about Motadata ServiceOps
    Sample Customers
    Airtel, BSNL, Cloudnine, D-Vois, Geojit, Indian telco
    Satcom Infotech
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company35%
    Healthcare Company10%
    Energy/Utilities Company8%
    Non Profit8%
    Buyer's Guide
    IT Service Management (ITSM)
    November 2022
    Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: November 2022.
    656,474 professionals have used our research since 2012.

    Infraon Desk is ranked 16th in IT Service Management (ITSM) with 2 reviews while Motadata ServiceOps is ranked 27th in IT Service Management (ITSM) with 1 review. Infraon Desk is rated 7.6, while Motadata ServiceOps is rated 6.0. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". Infraon Desk is most compared with SCSM, Clarity SM, ServiceNow and ManageEngine ServiceDesk Plus, whereas Motadata ServiceOps is most compared with .

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.