We performed a comparison between Infraon Desk and Motadata ServiceOps based on real PeerSpot user reviews.Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM).
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
"The documentation for beginners is easily available online and very useful."
"Better connectivity and integration with more collaborative platforms would be helpful."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
With its light-weight codes, Infraon DESK can not only integrate with any existing tools in your datacenter, but also act as an Umbrella Manager for managing all your supporting IT tools on a single unified dashboard.
A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.
Infraon Desk is ranked 16th in IT Service Management (ITSM) with 2 reviews while Motadata ServiceOps is ranked 27th in IT Service Management (ITSM) with 1 review. Infraon Desk is rated 7.6, while Motadata ServiceOps is rated 6.0. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". Infraon Desk is most compared with SCSM, Clarity SM, ServiceNow and ManageEngine ServiceDesk Plus, whereas Motadata ServiceOps is most compared with .
See our list of best IT Service Management (ITSM) vendors.
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