We performed a comparison between 4me and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It offers a comprehensive set of features without requiring additional payments for each feature."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"I like their request management as well as their project management."
"I like the ease of use."
"ServiceNow provides quite good insights about what is happening in the organization."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"It provides internal clients with greater transparency about their projects and deliverables."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"We have found change management and CMDB to be very useful."
"The most recent addition of SAM Premium is a game changer for many organizations."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"There is room for improvement in price."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"An area for improvement would be the accessibility of downloaded and compressed files."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"The utilization of AI in ServiceNow needs enhancement."
"It's too complicated and there are too many options."
"The setup was time-consuming and required a lot of internal resources."
4me is ranked 20th in IT Service Management (ITSM) with 3 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. 4me is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of 4me writes "Impressive scalability and reliability for seamless service management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". 4me is most compared with ManageEngine ServiceDesk Plus and Zendesk, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our 4me vs. ServiceNow report.
See our list of best IT Service Management (ITSM) vendors.
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