LiveChat vs TOPdesk comparison

Text and TOPdesk are both solutions in the Help Desk Software category. Text is ranked #35, while TOPdesk is ranked #17 with an average rating of 7.5. Text holds a 0.9% mindshare in HDS, compared to TOPdesk’s 2.0% mindshare. Additionally, 100% of Text users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

LiveChat

Read 6 LiveChat reviews

904 Views
515 Comparison Views

100% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

1,844 Views
1,475 Comparison Views

84% willing to recommend

LiveChat

TOPdesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

TOPdesk and LiveChat compete in the customer support and communication software market. TOPdesk holds an advantage in IT service management, while LiveChat is superior for real-time customer interaction.

Features: TOPdesk provides IT service management, asset tracking, and automation features, meeting organizational demands. LiveChat offers real-time messaging, chat enhancement tools, and integration options, focusing more on direct customer engagement.

Room for Improvement: TOPdesk could enhance its user interface, streamline setup processes, and introduce more flexible pricing plans. LiveChat can improve feature customization, expand reporting capabilities, and optimize customer support for non-real-time interactions.

Ease of Deployment and Customer Service: LiveChat ensures swift deployment and allows seamless integration, supporting prompt customer interactions. TOPdesk, requiring detailed configuration, delivers extensive support documentation and professional services for complex setups.

Pricing and ROI: TOPdesk involves higher initial setup costs with steady ROI due to its service management strength, emphasizing long-term benefits. LiveChat presents a lower entry cost and quick ROI through enhanced customer satisfaction, providing immediate value by boosting engagement.

To learn more, read our detailed LiveChat vs. TOPdesk Report (Updated: March 2026).

Buyer's Guide

LiveChat vs. TOPdesk

March 2026

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Helped 885,264 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveChat

Ranking in Help Desk Software

35th

Ranking in IT Service Management (ITSM)

43rd

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Live Chat (2nd)

TOPdesk

Ranking in Help Desk Software

17th

Ranking in IT Service Management (ITSM)

15th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of LiveChat is 0.9%, up from 0.2% compared to the previous year. The mindshare of TOPdesk is 2.0%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
TOPdesk	2.0%
LiveChat	0.9%
Other	97.1%

Help Desk Software

Featured Reviews

Chamakhe Maurieni

CEO at a logistics company with 1-10 employees

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

Read full review

Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Since we started to use LC we managed to increase our customer satisfaction level, increase sales and most important thing to speed up our interaction with our customers because it's all in real time."

"Through the capabilities of LiveChat we are able to fully customise each live chat implementation to suit the goals of our clients."

"I majorly love the ticket and knowledge base features, which allow us to save automated answers to the most popular customer queries."

"It truly does what I need it to do and anything else I would say, I would be making it up."

"We can attribute most of our high ticket sales to this software."

"Customer Service: Top notch! The support team is available all the time and have been able to solve all our questions instantly."

"It is an easy-to-use solution."

"Its ITSM approach is quite useful."

"The most valuable feature of TOPdesk is the reports."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"Technical support is great and we have not had any issues with them."

"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

"As we have moved to an off-premises deployment, we get regular updates."

"The most valuable feature of this solution is the incident management module."

More TOPdesk pros

Cons

"There have been times where Live Chat's servers have had DDOS attacks and have made communication difficult."

"The service needs to be more popular than it currently is."

"I'd like to be able to create teams and filter the reports by team, in addition to the ability to currently filter by group, date, agent, tag etc."

"Change management implementation, facility management, and making reservations on assets can be improved."

"An operator is also a user but requires creating two different records."

"Change management implementation, facility management, and making reservations on assets can be improved."

"This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"The solution should be made more user-friendly."

"The solution's change management could be better."

"In some fields, it's just not good enough."

More TOPdesk cons

Pricing and Cost Advice

Information not available

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The solution is inexpensive compared to competitors."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"The solution's pricing is reasonable and not expensive."

"TOPdesk's pricing is cheaper than Jira's."

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Top Industries

By visitors reading reviews

Manufacturing Company

18%

Construction Company

10%

Media Company

10%

Performing Arts

10%

Educational Organization

11%

Manufacturing Company

11%

Computer Software Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

See all answers

What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

See all answers

What is your primary use case for TOPdesk?

I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a particular person or visiting their desk, I ask employees to raise a ticket for servi...

See all answers

Comparisons

ManageEngine ServiceDesk Plus vs LiveChat

Compared 18% of the time

NICE CXone vs LiveChat

Compared 8% of the time

Zendesk vs LiveChat

Compared 6% of the time

ProProfs Live Chat vs LiveChat

Compared 6% of the time

BMC Helix ITSM vs LiveChat

Compared 5% of the time

More LiveChat Competitors

ServiceNow vs TOPdesk

Compared 20% of the time

JIRA Service Management vs TOPdesk

Compared 10% of the time

GLPI by Teclib vs TOPdesk

Compared 6% of the time

Zendesk vs TOPdesk

Compared 6% of the time

Ivanti Neurons for ITSM vs TOPdesk

Compared 4% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

LiveChat

March 2026

Download LiveChat product report

Buyer's Guide

Help Desk Software

March 2026

Download TOPdesk product report

Also Known As

chat.io

No data available

Overview

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

LiveChat vs. TOPdesk

March 2026

Free Report: LiveChat vs. TOPdesk

Find out what your peers are saying about LiveChat vs. TOPdesk and other solutions. Updated: March 2026.

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