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ManageEngine ServiceDesk Plus review
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider with 11-50 employees
Automation has transformed daily request handling and now tracks every customer...
ManageEngine ServiceDesk Plus helps my team manage and resolve requests compared to previous methods as we previously managed things through paperwork and diaries. After deploying ManageEngine ServiceDesk Plus, whenever any customer request comes, we provide the customer a product demo if they ask about the products. We then convert that...
ManageEngine ServiceDesk Plus review
Prashanth Magadi
Principal Engineer at a financial services firm with 1,001-5,000 employees
Has reduced complications and supports smooth workflows through customizable features
From a user perspective, I am very satisfied with the current functionality. I don't see any improvements that are required. They might be working on integrating AI functionality. Additionally, they have multiple different tools for each service. They might consider creating a bundled ERP solution for all these tools where purchasing one...
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