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SAP HCM vs SAP SuccessFactors comparison

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Comparison Buyer's Guide
Executive Summary
Updated on March 29, 2022

SAP HCM vs SAP SuccessFactors

We performed a comparison between SAP HCM and SAP SuccessFactors based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.

  • Ease of Deployment: Both solutions receive mixed reviews in this category. Some users of each product say the setup is straightforward, while others say that the initial setup is complex.
  • Features: SAP HCM reviewers report being satisfied with its scalability, performance, and learning features. Several SAP HCM reviewers mention that it can be difficult to configure. SAP SuccessFactors reviewers say it performs well, is scalable, and has a large variety of features. A few SAP SuccessFactors users say it is not very user-friendly.
  • Pricing: Most SAP HCM reviewers say it is an expensive solution. One SAP SuccessFactors user writes that the price is high, but others say the pricing is flexible depending on the customer’s license.
  • ROI: SAP HCM users say they expect to see a ROI, as it reduces manpower. SAP SuccessFactors reviewers do not mention ROI.
  • Service and Support: Users of both solutions are for the most part satisfied with the level of support they receive.

Comparison Results: SAP SuccessFactors comes out on top in this comparison. It offers a wider variety of features than SAP HCM does and is easier to configure. SAP SuccessFactors also receives higher marks in the pricing department, thanks to its various licensing options.

To learn more, read our detailed SAP HCM vs. SAP SuccessFactors report (Updated: September 2022).
635,987 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Technical support is excellent.""SAP HCM has a good performance.""Recently, the localization versions for different countries were increased, and that added value to the solution.""It simplifies everything for human capital management, and all users can do self-enrollment for leaves and those kinds of things. The employee self-service feature is quite a powerful feature for me. You can install it on your mobile phone or iPad and do your employee service activity there.""They have some interesting features in the learning space.""The setup was straightforward.""SAP HCM can handle a large number of employees. We can easily process payrolls and check the arrangements, and the client can also check the performance of the employees. Additionally, it has some advanced features.""The technical support is quite good."

More SAP HCM Pros →

"Provides an open architecture and an open platform so it can coexist with other systems.""The most valuable feature of SAP SuccessFactors is that it is a full suite of applications to enable your employees. Additionally, it has good integration with S4 HANA. Our payroll solution is from SAP and the integration becomes much easier when using SAP SuccessFactors.""I think it's perfect that every requirement has flexibility in how it is handled, and that there are several workarounds for any problem we are looking to solve. Each problem has multiple solutions, so it gives us a lot of flexibility in terms of processes.""There are a lot of features in SuccessFactors that HR can actually explore. We recently implemented a learning platform that employs the individual staff to actually manage their own learning.""The most valuable feature is the onboarding module, which enables candidates to fill in their details online and smoothly transitions data from the recruitment module into the SAP database.""SuccessFactors' most valuable feature is performance management.""SuccessFactors offers all aspects of Human Resources Management. What I love most about it is that it can be implemented for any company very quickly.""The solution is scalable. We have about 1,300 people using the solution."

More SAP SuccessFactors Pros →

"The current platform is quite rigid and not as flexible and end-user friendly as other HR solutions.""There needs to be a renovation of the interface and functionalities of the talent management modules.""It would be nice if the solution migrated to S/4HANA.""The extensibility of the integration could be improved.""SAP HCM could improve by having more resources and making it more user-friendly. It is complex.""I'm currently working for a state-owned government company, and we need to follow some standards and regulations. We also have a strategy to be followed. Sometimes the template and the format are not available in the SAP HCM, so we have to work around this limitation. The tax also sometimes changes in my country, and we have to redo everything to change the payroll calculations, benefits, and things like that. The talent management feature can be improved. It is currently very simple in SAP HCM. SAP is also very hard to integrate. In terms of monitoring, there are no monitoring tools, but as long as we take care of the disk capacity, there is no problem.""The speed of technical support can be improved.""SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays when there is a problem."

More SAP HCM Cons →

"SuccessFactors could be improved by making it usable on mobile and making its features less rigid.""It is not that user-friendly. It can be made more user-friendly.""SAP SuccessFactors could improve the integration. It is not simple to integrate and it needs to be made easier.""The price could be lower.""Everything, including the provisioning dependency, should be moved to the instance, and coding should be kept to a minimum. Wherever possible, coding should be minimized, and everything should be a drag-and-drop.""SAP resources are at the high end and anything you want to change or any customization is expensive.""The complete integration process between SuccessFactors modules is not at the level that all customers expect when it comes to complete HR user experience from all angles.""The initial setup could be simplified."

More SAP SuccessFactors Cons →

Pricing and Cost Advice
  • "SAP is expensive, but if you're using the product, then the expensive product becomes inexpensive. Considering its performance and features, I find it quite reasonable."
  • "Licensing fees are paid yearly."
  • "The solution is a little expensive and we are charged per user for the license. The solution can be paid monthly or annually."
  • "The cost of SAP HCM is high, the license should be reduced. SAP HCM has a lot of hidden costs."
  • "The pricing is not reasonable at all."
  • More SAP HCM Pricing and Cost Advice →

  • "If you go by best practices and do it right from the outset, the setup won't be a costly endeavor. In terms of setup, there is a lot of flexibility compared to three years ago."
  • "It could be cheaper."
  • "We have a yearly license. There are no additional costs."
  • "SAP SuccessFactors requires an annual subscription."
  • "It is not expensive because it is a complete suite with a module-based cost."
  • "For SAP, the product is pricey, both CAPEX and the OPEX. It's something that could be improved."
  • "Our costs for the solution are subsidized by our parent company, I am not aware of the exact cost because of this. However, we pay $50,000 annually. If we move to another solution it will be more expensive."
  • "The pricing for SuccessFactors is ridiculously high, and there are costs in addition to the license fee for some features."
  • More SAP SuccessFactors Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
    Top Answer:HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
    Top Answer:When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is to… more »
    Top Answer:Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process… more »
    Top Answer:Provides an open architecture and an open platform so it can coexist with other systems.
    Top Answer:I don't have any knowledge about the licensing cost of SAP SuccessFactors.
    out of 55 in Talent Management
    Average Words per Review
    out of 55 in Talent Management
    Average Words per Review
    Also Known As
    SAP Human Capital Management
    Learn More

    SAP HR (Human Resource Management), also known as "Human Capital Management" (HCM), is an important module in SAP ERP systems that supports all of the human resource management processes in the enterprise.

    SAP HR records the data from the hiring of an employee to its final termination in the organization. It stores employee data such as designation, role, salary details, working shifts, address, etc.

    SAP SuccessFactors is a valuable human resource management system (HRMS) solution that streamlines numerous HR tasks and activities, such as payroll, talent management, and people processes, to help make the entire HR process run more smoothly and improve the overall employee experience. It is primarily developed to meet the needs of enterprise-class organizations. SAP SuccessFactors can also help users to boost business processes and achieve desired outcomes.

    SAP SuccessFactors is cloud-based and built as a Software as a Service (SaaS) tool. It can integrate seamlessly with any existing ecosystem. This solution can easily be accessed from any web browser, from any location, with any device.

    SAP Success Factors Key Features

    • Improve core HR and payroll process: SAP SuccessFactors can help users improve productivity by simplifying everyday tasks, streamlining processes across the organization, establishing consistent business practices, and improving the bottom line by reducing risk. SuccessFactors core HR tools include time and attendance, payroll management, document management, and additional core HR services to meet regulatory and compliance needs.

    • Staff planning and HR analytics: SuccessFactors can facilitate an improved DE&I (Diversity, Equity, and Inclusion) environment using intuitive people data measurements. The solution can help create action plans to ensure that hiring goals are met in a timely manner, preventing critical staffing gaps and ensuring that productivity and profitability goals are consistently being achieved.

    • Employee welfare management: SuccessFactors allows users to respond in a timely manner to employee needs and concerns, to better understand employee motivations, to keep employees happy and involved, to specify employee dissatisfiers, and to help improve the overall employee experience. The solution will also facilitate employee performance using an intuitive holistic approach, improve employee benefits, and guide and administer the entire employee career growth. SuccessFactors provides valuable opportunities for employee growth through intuitive individualized learning and career development opportunities. It also rewards and recognizes good performance and provides pathways for successful career growth. The solution will help to attract and retain the best available talent in the marketplace.
    • Succession Planning: The solution can be used to assist with talent sourcing, candidate management, and improving the overall candidate experience to include new hire onboarding, offboarding, and more. SuccessFactors also provides action plans for performance and compensation management, education and career development, talent reviews, leadership planning, and even sales performance management, goal setting, and quotas.

    Reviews from Real Users

    “We are using it for a lot of things: HR, performance management, and learning management. There are a lot of features embedded in SuccessFactors. We recently implemented a learning platform that employs the individual staff to actually manage their own learning. They can do it at their own pace. SuccessFactors allows you to manage your team, have calibration for promotion, and you can generate reports and see how you're doing.” - Alaba O., IT Asset Management Lead at Dangote Industries Limited

    “SuccessFactors Talent Management tools help us in managing the entire employee journey. HR and managers can use the succession and development tool to create career paths and staff development plans. When combined with the learning tool, these development objectives can help employees gain the skills they need to advance their careers within the company.” - Yamen Z., SAP Project Manager at a manufacturing company

    Learn more about SAP HCM
    Learn more about SAP SuccessFactors
    Sample Customers
    City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
    City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skril
    Top Industries
    Energy/Utilities Company19%
    Manufacturing Company13%
    Pharma/Biotech Company6%
    Computer Software Company25%
    Comms Service Provider16%
    Energy/Utilities Company7%
    Financial Services Firm6%
    Manufacturing Company24%
    Computer Software Company13%
    Recruiting/Hr Firm11%
    Consumer Goods Company11%
    Computer Software Company24%
    Comms Service Provider14%
    Energy/Utilities Company7%
    Financial Services Firm7%
    Company Size
    Small Business16%
    Midsize Enterprise16%
    Large Enterprise68%
    Small Business19%
    Midsize Enterprise18%
    Large Enterprise63%
    Small Business28%
    Midsize Enterprise10%
    Large Enterprise62%
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise67%
    Buyer's Guide
    SAP HCM vs. SAP SuccessFactors
    September 2022
    Find out what your peers are saying about SAP HCM vs. SAP SuccessFactors and other solutions. Updated: September 2022.
    635,987 professionals have used our research since 2012.

    SAP HCM is ranked 5th in Talent Management with 10 reviews while SAP SuccessFactors is ranked 1st in Talent Management with 28 reviews. SAP HCM is rated 7.2, while SAP SuccessFactors is rated 8.0. The top reviewer of SAP HCM writes "It simplifies everything for human capital management and is stable and scalable". On the other hand, the top reviewer of SAP SuccessFactors writes "Stable solution with automatic interlinking and reporting features". SAP HCM is most compared with Workday, Oracle HCM Cloud, PeopleSoft, UKG and ADP GlobalView HCM, whereas SAP SuccessFactors is most compared with Workday, Oracle HCM Cloud, PeopleSoft, Cornerstone Learning and Oracle Taleo. See our SAP HCM vs. SAP SuccessFactors report.

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    We monitor all Talent Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.