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Do you think, it's better for a company to evolve IT tool consolidation, or change tools by revolt?

John_King - PeerSpot reviewer
Strategic Innovation Specialist at Elastic
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PeerSpot user

3 Answers

Last answered May 23, 2022
Jairo Willian Pereira - PeerSpot reviewer
Information Security Manager at a retailer with 10,001+ employees
Real User
Top 5
May 18, 2022
Search for a product comparison in IT Service Management (ITSM)
MT
Solution Architect for New Products and Services at a comms service provider with 1,001-5,000 employees
Real User
Top 20Leaderboard
May 23, 2022
Shibu Babuchandran - PeerSpot reviewer
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Real User
ModeratorTop 5
May 18, 2022
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IT Service Management (ITSM)
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
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