Try our new research platform with insights from 80,000+ expert users
BMC Helix Platform Logo

BMC Helix Platform Reviews

Vendor: BMC
3.5 out of 5
Leave a review

What is BMC Helix Platform?

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

Get the IT Service Management (ITSM) Buyer's Guide and find out what your peers are saying about BMC Helix Platform and more!
Buyer's Guide
IT Service Management (ITSM)
August 2025
Get the category report
Helped 865,985 peers since 2012

Featured BMC Helix Platform reviews

Read more reviews

BMC Helix Platform mindshare

As of August 2025, the mindshare of BMC Helix Platform in the IT Service Management (ITSM) category stands at 0.4%, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
BMC Helix Platform0.4%
ServiceNow22.1%
JIRA Service Management9.1%
Other68.4%
IT Service Management (ITSM)
 
 
Key learnings from peers

Valuable Features

  • "BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses."
  • "The BMC Helix Platform is perfect."
  • "The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."

Room for Improvement

  • "We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times."
  • "The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
  • "To improve BMC Helix Platform, they could enhance the mobile experience."

Pricing

  • "Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our IT Service Management (ITSM) Buyer's Guide for additional reliable information.

Learn more about BMC Helix Platform

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?
  • Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
  • Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
  • Orchestration Capabilities: Streamlines processes across different environments and systems.
  • Seamless Integration: Connects effortlessly with major enterprise software platforms.
What benefits or ROI can evaluating users seek?
  • Cost Efficiency: Reduces operational costs through automation.
  • Enhanced Productivity: Increases efficiency by eliminating manual tasks.
  • Agility: Accelerates time-to-market with rapid development capabilities.
  • Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

Related questions

  • 9
CA Service Desk vs IBM Maximo
  • 54
What is your recommended IT Service Management (ITSM) tool in 2022?
  • 52
HIPAA Compliance with JIRA
  • 115
What is the best lightweight ticketing system with superior communication options for an educational organization?
  • 16
Do you think, it's better for a company to evolve IT tool consolidation, or change tools by revolt?
  • 12
When evaluating IT Service Management, what aspect do you think is the most important to look for?
  • 257
Why is IT Service Management (ITSM) important for companies?

Product Categories

Product Categories
IT Service Management (ITSM)
 
BMC Helix Platform Reviews Summary
Author infoRatingReview Summary
Senior Information Technology Support Analyst at Qatar Development Bank3.5We are transitioning to BMC Helix Platform for business and ITSM automation, benefiting from its predictive analytics and AI capabilities. While improvements in licensing complexity are needed, its low-code development environment supports our digital transformation in banking.
BMC Remedy Senior ITSM Engineer at a computer software company with 1,001-5,000 employees3.5I primarily work with BMC Remedy on-premises but have experimented with BMC Helix for training. Helix is superior to on-premises, suitable for those with less IT experience, though support response times and integration with other applications need improvement.
Product Manager at Blue Turtle Technologies4.0Our clients utilize the BMC Helix Platform across industries for enterprise service management, leveraging AI features like Helix GPT for efficiency. It enhances issue resolution and swiftly delivers ROI by reducing operational noise. We deploy it on Amazon Web Services (AWS).