Clarity SM vs Serviceaide ChangeGear comparison

Why PeerSpot?

Broadcom and Serviceaide are both solutions in the IT Service Management (ITSM) category. Broadcom is ranked #18, while Serviceaide is ranked #23. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and Clarity SM are both competitors in the IT service management sector. While ChangeGear is favored for affordability and faster deployment, Clarity SM's extensive feature set offers value that can justify its higher initial investment.

Features: Serviceaide ChangeGear offers customizable workflows, easy ticket management, and basic automation capabilities. Clarity SM includes advanced project management tools, detailed reporting features, and extensive integration options.

Room for Improvement: Serviceaide ChangeGear could enhance its reporting functionalities and expand integration capabilities with other tools. Improvement in the automation aspect could also be beneficial. Clarity SM might focus on simplifying its deployment process, enhancing user-friendliness, and providing more competitive pricing for smaller businesses.

Ease of Deployment and Customer Service: Serviceaide ChangeGear is known for its straightforward deployment and responsive customer support, making it ideal for quick setups. Clarity SM's deployment is more complex and time-consuming but benefits from comprehensive support for larger scale implementations.

Pricing and ROI: Serviceaide ChangeGear appeals with lower setup costs and efficient ROI through operational efficiency. Clarity SM, despite higher initial costs, promises significant ROI for enterprises utilizing its advanced features fully, thus catering to larger organizations needing extensive capabilities.

To learn more, read our detailed Clarity SM vs. Serviceaide ChangeGear Report (Updated: November 2026).

Buyer's Guide

Clarity SM vs. Serviceaide ChangeGear

November 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Nadeem K.

Rpa Developer at a consultancy with 11-50 employees

Automation has freed teams from repetitive finance and supply tasks and supports global operations

In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now. This is one difference between Automation Anywhere and other RPA tools such as UiPath. In UiPath, if you have an issue, you go to the UiPath website and search for it, and you get lots of help materials. In Automation Anywhere, you do not get exactly what you are looking for. You get a very large number of results when you search for something, and from this large result set, you have to filter out what you need, or only partial information will be available. User handbooks are available for each product. In that regard, I would say Automation Anywhere is lagging compared to other RPA tools. It is difficult to get hold of their customer support team. I want to clarify that it is not a matter of us building logic on Automation Anywhere and it failing. When it is a product-related issue, they have to give us support because we only know how to develop within Automation Anywhere. We do not know how to fix Automation Anywhere itself. Whenever we have an issue, trying to get in touch with them always takes three to four business days.

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Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It automates forms for our customers and our analysts."

"This solution is valuable because it can automate tasks which would otherwise be left for us to process manually."

"The solution helps with reducing operational costs, which can be reduced by up to 30% to 40% in savings in terms of operational cost."

"There are many features that are valuable including Whatsapp messages, OCR, and image recognization, but I have not tried all of them."

"Automation Anywhere has positively impacted my organization by providing a lot of hours and dollars saved for many business teams across the company, and it helps spark ideas for people to look at their own business processes and learn how to automate them from end to end."

"Automation Anywhere's error handling is its most valuable feature. It sends you an email when there's an error and helps you find the cause quickly. It walks you through exactly how you should handle it."

"I have worked on other RPA tools but this is more logical and easy to use."

"The IQ Bot is unique. It is not available in another RPA tool that I am aware of, like UiPath or Blue Prism. IQ Bot converts unstructured data to structured data."

More Automation Anywhere pros

"As of late, I really like the BI functions."

"The most valuable features that we're finding right now are the customer service portal and the ability to have a one stop shop experience, and that's what we're using the tool for."

"Our managers are able to properly monitor their team activities with CA Service Desk, and with the knowledge base, the end users are able to fix simple issues."

"It empowers me to be a lot more creative in doing things beyond the out-of-the-box scope of SDM."

"Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable."

"With its scalability and ability to connect with various systems, we have been able to exchange data with several systems automatically."

"When we went to the tool that we're now using, SDM, we noticed that the performance was so much more increased than it was in the past."

"I can easily say that SDM is the core of our organization."

More Clarity SM pros

"Improved the effectiveness of my Service Desk Team and improved the SLA timing."

"CA Technologies support is excellent."

"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."

"This is really easy solution to scale up and get get going to add new catalog items."

"Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems."

"The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management."

"The most valuable feature is the ability to easily create service catalogues for our customers, something that we didn't have previously with the other tool we were using, which was SDM."

"The ability to add Additional Information Screens on the fly."

More Serviceaide ChangeGear pros

Cons

"Apart from the Chrome issue, which took them maybe a week to fix, we lost a lot of processes during that time, but it just happens unfortunately."

"Providing a desktop version rather than focusing on the cloud is essential. Only UiPath offers a studio environment for desktop application development."

"The integration in UiPath is much better. Automation Anywhere's latest version has improved. It's fine but not as good as UiPath."

"Giving access to our internal websites was not simple during the initial setup."

"The version that I used (10.3) was not that stable. It easily crashed in-between processes."

"In terms of improvements for Automation Anywhere, I would prefer to see more options in packages and pricing, including a breakdown of different features and products, which would allow us to select certain products while potentially skipping others as needed."

"The Automation Anywhere community is less active than the UiPath community, which is a downside. When I ask questions in the Automation Anywhere community, responses take a longer time."

"The enterprise version is expensive for small businesses and individual users, which can pose a challenge."

More Automation Anywhere cons

"Service Desk is not perceived as one of the better products in this space."

"There are some issues regarding the knowledge base and the configuration manager."

"I would like to see probably not so many individual modules where it kind of wraps it all together."

"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."

"The part of notification methods and satisfaction surveys remain almost unchanged."

"We would love to see it integrating with other products like Splunk for log collection, integration to SMS facilities."

"The upgrading process needs to be improved. They need more testing with more customers before the release."

"The API is very, very bad so we developed our own."

More Clarity SM cons

"Importing data with relations is difficult and could be better."

"This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company."

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

"Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using."

"Flexibility to customize."

"Usability for IT analysts could be improved."

"I would love to see better two-factor authentication as that would really help us and make a big difference."

"We have been seeing a little bit of latency here and there, but we haven't been able to identify it."

More Serviceaide ChangeGear cons

Pricing and Cost Advice

"I've seen the price vary by whether the client is going to scale and adopt a tool."

"No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate.""

"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."

"We have a few licenses. They cost roughly $10,000 each."

"We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases."

"Our pricing a year ago was $600 per license."

"Annually, we are paying almost one million reais."

"We purchase on a bot basis. Our costs are approximately $5,000."

More Automation Anywhere pricing and cost advice

"The solution is quite reasonable compared to other solutions in the market."

"Pricing is simple, as it’s per concurrent analysts."

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I think pricing of this model is suitable for growing corporations."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"The pricing is based on a subscription model."

"I don't see anyone other than large companies being able to afford this system."

Information not available

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

20%

Outsourcing Company

16%

Manufacturing Company

10%

Construction Company

20%

Comms Service Provider

12%

Outsourcing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	566

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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JIRA Service Management vs Clarity SM

Compared 9% of the time

ServiceNow vs Clarity SM

Compared 9% of the time

BMC Helix ITSM vs Clarity SM

Compared 5% of the time

Spiceworks vs Clarity SM

Compared 4% of the time

Vision Helpdesk vs Clarity SM

Compared 3% of the time

More Clarity SM Competitors

ServiceNow vs Serviceaide ChangeGear

Compared 10% of the time

BMC Helix ITSM vs Serviceaide ChangeGear

Compared 6% of the time

Zendesk vs Serviceaide ChangeGear

Compared 6% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 4% of the time

Ivanti ITSM vs Serviceaide ChangeGear

Compared 4% of the time

More Serviceaide ChangeGear Competitors

Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

Clarity SM

November 2026

Download Clarity SM product report

Buyer's Guide

IT Service Management (ITSM)

October 2026

Download Serviceaide ChangeGear product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Interactive Demo

Automation Anywhere

Demo not available

Broadcom

Demo not available

Serviceaide

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Clarity SM stands out as a comprehensive IT service management solution, notable for its wide range of features including service catalog integration and robust change management capabilities, making it a valuable choice for enterprises seeking to streamline their IT operations.

Clarity SM is designed to enhance IT processes through its advanced availability architecture and seamless integration with CA platforms. It offers a powerful configuration management database and process automation, significantly improving IT efficiency. Despite its strengths, it faces challenges such as integration costs, scalability issues, complex workflows, and outdated documentation. Enterprises employ Clarity SM for incident and problem management, leveraging customization for knowledge management and CMDB applications in diverse environments.

What are the key features of Clarity SM?

Integrated Service Catalog: Smooth handling of service requests through a unified platform.
Flexibility and Customization: Tailors to specific enterprise needs while balancing control.
Advanced Availability Architecture: Ensures high uptime and reliability.
User-Friendly Interface: Simplifies operations with an intuitive design.
Strong Incident and Change Management: Streamlines processes to manage IT changes effectively.

What benefits and ROI can users expect from Clarity SM?

Enhanced Customer Service: Improved user interactions and service delivery.
Increased Efficiency: Automation and integration reduce time and effort in IT operations.
Customizable Solutions: Adaptability to meet unique business requirements.
Seamless Integration: Works well with other CA platforms to unify IT processes.

In healthcare, Clarity SM aids in managing patient data and ensuring service reliability. Retailers utilize it for IT incident management across multiple outlets, reducing downtime. Financial institutions benefit from its auditing and compliance features to maintain secure operations. Each industry tailors Clarity SM capabilities to meet specific IT challenges and goals.

Broadcom

Serviceaide ChangeGear enhances IT operations with a focus on change management, delivering a robust platform for streamlining processes and improving efficiency.

Serviceaide ChangeGear provides a comprehensive suite of tools for managing IT environments. Its capabilities allow for seamless integration with existing systems, thus facilitating improved decision-making and efficient process execution. Built for enterprises seeking to optimize IT service management, it supports alignment with business objectives. Designed with scalability in mind, users can leverage ChangeGear's functionalities to support growth and adaptability in dynamic environments.

What are the key features of ChangeGear?

Change Management: Facilitates smooth planning and execution of changes, reducing risks and downtime.
Integration Capabilities: Seamlessly integrates with other IT and business systems for cohesive operations.
Automation: Automates routine tasks to improve efficiency and reduce human error.
Self-Service Portal: Enhances user experience by empowering users with tools to manage their requests independently.

What benefits or ROI can users expect?

Increased Efficiency: Streamlines IT processes, allowing for better resource utilization.
Risk Mitigation: Effectively manages change to minimize risks associated with IT alterations.
Scalability: Supports business growth with adaptable and scalable processes.
Cost Reduction: Reduces operational costs through automation and improved resource management.

Serviceaide ChangeGear is implemented across industries including finance and healthcare to support their complex IT infrastructure needs. It effectively addresses sector-specific challenges, enabling these industries to maintain robust IT governance and compliance without compromising operational efficiency.

Serviceaide

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Oakwood Systems Group

Buyer's Guide

Clarity SM vs. Serviceaide ChangeGear

November 2026

Free Report: Clarity SM vs. Serviceaide ChangeGear

Find out what your peers are saying about Clarity SM vs. Serviceaide ChangeGear and other solutions. Updated: November 2026.

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