N-able MSP Manager Reviews

N-able MSP Manager's pricing is considered reasonable by users, with cost entry being manageable. Fees apply for each object, including AV and servers, leading to overall charges. Users rate pricing between six and eight out of ten, indicating it’s not the cheapest but offers value. While comparable to ManageEngine, some find it slightly higher in cost, yet organizations find revenue potential with the solution.

• "I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
• "I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad.You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
• "Don't get scared of the price tag because it's definitely worth it."

N-able MSP Manager is primarily utilized for network monitoring, remote management, patch management, encryption, and backup. Serving as a SaaS program for MSPs, it integrates with RMM Insight and N-central for automated ticketing and instant management of support clients. It streamlines incident management by assigning tasks based on expertise and enhances efficiency with time-tracking capabilities. Users appreciate it for contract management and its role as a ticketing platform.

Customer service and support of N-able MSP Manager receives mixed feedback. Users find chat-based assistance cost-effective, though some prefer direct communication. Responses are prompt yet occasionally slow, causing frustration. Technical aid is generally rated above average, with some users highlighting an impressive team.

The initial setup for N-able MSP Manager is generally user-friendly. Many find the configuration straightforward, benefiting from its cloud-based nature, while some organizations enhance their setups over time. Setup durations vary, with some taking a week and involving multiple personnel. Users can efficiently add clients, manage contacts, and update essential information, enjoying a seamlessly maintained platform. Several highlight that, with experience, unnecessary steps can be skipped, and the deployment process is appreciated for its simplicity.

N-able MSP Manager is appreciated for its scalability, supporting multiple users with ease. Users connect with clients daily, and scalability is managed by adding subscriptions, accommodating growth without limitations. It operates on the cloud, earning praise for seamless expansion and efficient management. Financial considerations influence user decisions on scaling up, reflecting a balance between scaling needs and cost. N-able MSP Manager is well-suited for managed service providers requiring scalable technology solutions.

N-able MSP Manager is considered very stable, with low system impact and good reliability. Users mention that it operates seamlessly without noticeable interference. A few have encountered occasional issues with the Take Control remote function and email integration, but these are rare. The long-term experience has been positive, with no significant outages. Users appreciate N-able's cloud-based infrastructure, which enhances stability and performance, relying on their effective maintenance and investment in infrastructure.