N-able MSP Manager Reviews

Primary use case of N-able MSP Manager is network monitoring and incident management. MSPs use it for remote management, patch management, and other operational tasks. Utilizing SaaS, it provides seamless integration with RMM Insight and N-central for automated ticketing. It assigns tasks based on expertise, enhancing efficiency. Time-tracking features allow teams to measure task resolution duration, improving workflow by directing specific tasks to specialists, facilitating fast resolution of virtualization or cloud-related issues through expert assignment.

N-able MSP Manager's customer service and support receives mixed feedback. Some users report a good experience with a responsive and prompt team, rating support above average. However, others find the chat system frustrating and sometimes experience long wait times. Users note that response times can be slow, which can be annoying. In general, there is satisfaction with the team, but the chat-based support method may cause some inconvenience for users preferring direct communication.

N-able MSP Manager's initial setup is straightforward. Many packages are available, but installation is easy. Some found it built-in, improving it over time. Helping large clients set it up is common as it is more cost-effective directly from SolarWinds or N-able. Configuration is cloud-based, simple, and requires minimal management. Deployment often takes a week with three people needed. Users can easily create clients and manage information, while maintenance is managed by N-able.

N-able MSP Manager is highly scalable, offering flexibility for more users and clients as needed. Users note its extensive usage and reliability for daily operations. Its cloud-based nature and scalability design for MSPs allow teams to grow without restrictions. Subscription adjustments enable uninterrupted workflow, making N-able MSP Manager a preferred choice for businesses prioritizing scalability. Affordability considerations influence the extent of scaling, as teams aim to balance costs against expanding client bases.

N-able MSP Manager is very stable, with low system impact and reliable performance. It runs smoothly and typically avoids causing any noticeable system overload. Users occasionally encounter an issue with the Take Control feature but note this as rare, occurring rarely over many years of use. Stability is rated seven out of ten due to occasional email integration challenges. N-able's investment in cloud infrastructure enhances stability, allowing for continuous use without significant outages or disruptions.