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2021-09-16T11:45:00Z

What is the best lightweight ticketing system with superior communication options for an educational organization?

Randy Olsen - PeerSpot reviewer
Coordinator of Information Technology at Mississippi Bend Area Education Agency
69

Hi community members,

We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users).

Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organization, price is a factor as well.

Can you recommend a good product/solution that matches the mentioned requirements?

Thanks in advance!

PeerSpot user
Guest
610 Answers

DennisPaulsen - PeerSpot reviewer
User

You might want to take a look at Spiceworks. Not only is the helpdesk platform really good, the community behind it, is great. https://spiceworks.com.

2022-01-05T15:51:08Z
Mmusi Kekonnwe - PeerSpot reviewer
Top 5Real User
2021-09-23T05:54:20Z
Evgeny Belenky - PeerSpot reviewerEvgeny Belenky
Community Manager

@Mmusi Kekonnwe, thank you for your answer. Can you please explain why this particular solution?

Mmusi Kekonnwe - PeerSpot reviewerMmusi Kekonnwe
Top 5Real User

@Evgeny Belenky It's free of charge open-source and works for us. 
It's very wonderful when interfaced with your email. Users can be assigned tasks straight from email and the support staff is notified of specific issues reported in their sections, without human intervention.

reviewer1616298 - PeerSpot reviewer
Top 20Real User

SysAid

2021-09-20T13:02:18Z
Evgeny Belenky - PeerSpot reviewerEvgeny Belenky
Community Manager

@reviewer1616298 can you please share why?

Khaled Mostafa Gaafar - PeerSpot reviewer
Consultant

You can have a look on it on the following link 




http://beta.servicedeskplusmsp...


2021-09-19T22:22:07Z
Khaled Mostafa Gaafar - PeerSpot reviewer
Consultant

I would recommend ManageEngine ServiceDesk Plus 

2021-09-19T22:19:21Z
Evgeny Belenky - PeerSpot reviewerEvgeny Belenky
Community Manager

@Khaled Mostafa Gaafar can you please explain why?

Evgeny Belenky - PeerSpot reviewer
Community Manager

Hi @Sam M Cohen, @Ignacio Torres, @Cheryl Sobkow and @José Rios


What would be your advice here?

2021-09-19T10:06:25Z
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