ServiceNow and BMC FootPrints Service Core are competing products in the IT service management solutions space, with ServiceNow having the upper hand in pricing and support, while BMC FootPrints Service Core stands out for its comprehensive feature set, appealing to those seeking feature-rich solutions.
Features: ServiceNow offers a scalable cloud-based platform with strong workflow automation and robust customization capabilities, making it suitable for enterprises needing extensive process integration. BMC FootPrints Service Core features an intuitive drag-and-drop interface, customizable dashboards, and extensive reporting tools, which make it attractive for businesses focusing on adaptability and user-driven customization.
Room for Improvement: ServiceNow could improve by reducing its high initial setup costs, expanding flexible deployment options, and enhancing manual integration processes for businesses not prioritizing automation. BMC FootPrints Service Core may need to boost its cloud capabilities, streamline automation functionalities, and provide more comprehensive support options to compete effectively with its counterpart's automation and integration offerings.
Ease of Deployment and Customer Service: ServiceNow offers a cloud deployment model known for swift implementation and consistent support, reducing infrastructure burdens. BMC FootPrints Service Core provides both on-premises and cloud options, offering flexibility in deployment and satisfactory customer service. ServiceNow facilitates a smoother setup process with significant support, whereas BMC’s versatile deployment options offer adaptability for varied infrastructure scenarios.
Pricing and ROI: ServiceNow typically involves higher initial setup costs but focuses on automation and integration that can lead to substantial ROI over time through reduced operational inefficiencies. BMC FootPrints Service Core presents more affordable upfront costs with ROI driven by its customizable features and adaptability. The primary pricing distinction lies in ServiceNow's long-term efficiency gains versus BMC's cost-effectiveness and feature-driven ROI outlook.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 21.0% |
| BMC FootPrints Service Core | 1.2% |
| Other | 77.8% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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