We performed a comparison between NinjaOne and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most important aspect of this tool is the security it provides our company."
"The installation is easy, it only took two minutes."
"The tool's most valuable feature is third-party application updates."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"It just works as advertised and serves the purpose for which we got it."
"NinjaOne's best feature is its monitoring."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"ServiceNow is easy to use and has a user-friendly interface."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"It allows us to filter the data, create graphs, and get detailed reports."
"If you stick to the out-of-the-box solution, it's an easy setup."
"The solution is stable, scalable and easy to use."
"Very good incident management, chain management and problem management features."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"The NinjaOne distribution server is highly dependent on an active directory."
"The graphical user interface could be improved."
"NinjaOne's pricing and user interface needs improvement."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"NinjaOne's reporting module is cumbersome."
"The ticketing system in NinjaOne is not the best."
"Its setup is tough. It takes a lot of knowledge and a lot of experience."
"If you have advanced questions, technical support often doesn't know the answer."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The interface can be a bit more intuitive."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
NinjaOne is ranked 7th in IT Service Management (ITSM) with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. NinjaOne is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and Datto Remote Monitoring and Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our NinjaOne vs. ServiceNow report.
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