Where should we email your report?
Zendesk review
AmandaSanchez
Consultant and Startup Founder at a consultancy with 1-10 employees
Macros and automation have streamlined workflows and reduced manual effort across...
The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was...
Zendesk review
Dimitri Cooper
Project Manager III at a government with 51-200 employees
Integrated support workflows have reduced ticket resolution time and increased...
I love how Zendesk is able to integrate with multiple platforms, and I think that is the best thing about it because we are not limited to just Zendesk's standalone functionality. Zendesk has the ability to integrate with a plethora of platforms, which allows for the capabilities of Zendesk to go beyond the general open a ticket and close a...
Since 2012, we've had 879,259 professionals use our research.
As seen in