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Freshservice review
Raja Farrar
IT Service Delivery Manager at a tech services company with 51-200 employees
Automation and AI have transformed our service delivery and have made IT support...
I always keep up with Freshservice's roadmaps and new features. Freshservice has been very good at listening to feedback and adding those feature requests into their next iterations. I wish they would offer more granular data export options for utilizing in Power BI, along with predictive analytics for capacity planning and SLA breaches to...
Freshservice review
Security Engineer (SOC) at a tech services company with 51-200 employees
Centralized workflows have transformed how our team manages cloud incidents and...
According to my experience, Freshservice works very well, but there are a few areas where improvements would help. The AWS integrations could be deeper; for example, CloudWatch alerts come in correctly, but more native mapping for metrics, log data, and enrichment would make incident handling much faster. The automation workflows are...
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