LiveAgent Reviews

Name: LiveAgent
Brand: QualityUnit
Rating: 4.0 (2 reviews)

4.0 out of 5

2 reviews
100% willing to recommend

What is LiveAgent?

LiveAgent offers a comprehensive help desk solution focused on enhancing customer service through a variety of communication channels. Known for its versatility, LiveAgent integrates well within different business environments ensuring seamless support operations.

Get the Help Desk Software Buyer's Guide and find out what your peers are saying about LiveAgent, JIRA Service Management, BMC Helix ITSM and more!

LiveAgent is the #25 ranked solution in top Knowledge Management Software, #35 ranked solution in top Help Desk Software, and #45 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give LiveAgent an average rating of 8.0 out of 10. LiveAgent is most commonly compared to JIRA Service Management: LiveAgent vs JIRA Service Management.

Buyer's Guide

Help Desk Software

August 2025

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Helped 866,286 peers since 2012

LiveAgent mindshare

Product category:

As of August 2025, the mindshare of LiveAgent in the Help Desk Software category stands at 0.6%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
LiveAgent	0.6%
ServiceNow	21.2%
JIRA Service Management	8.8%
Other	69.4%

Help Desk Software

Key learnings from peers

Valuable Features

"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."

Room for Improvement

"There are other products that are more popular."
"Connection to other softwares could be improved."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Help Desk Software Buyer's Guide for additional reliable information.

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Learn more about LiveAgent

LiveAgent is renowned for its ability to consolidate customer interactions efficiently. It provides businesses the ability to manage emails, chats, calls, and social media from a single interface. Suitable for industries demanding high customer interaction, LiveAgent improves response times and workflow efficiency. With multiple automation options, LiveAgent supports businesses in delivering personalized and efficient customer experiences, aiding in task prioritization and seamless conversation tracking.

What are the key features of LiveAgent?

Ticket Management: Centralizes customer queries for organized responses.
Live Chat: Real-time communication with customers for immediate assistance.
Call Center: Integrates voice calls into the help desk system effortlessly.
Automation Rules: Streamlines tasks and customer interactions with ease.
Social Media Integration: Handles messages from platforms like Facebook and Twitter directly.

What benefits and ROI can users expect from LiveAgent?

Improved Customer Satisfaction: Enhances engagement through speedy responses.
Increased Productivity: Automation reduces manual workload, saving time.
Cost Efficiency: Consolidates multiple communication tools into one platform.
Scalability: Adapts to growing demands and user base expansions effortlessly.

In retail, LiveAgent streamlines customer care, ensuring inquiries are addressed quickly, fostering customer loyalty. For tech companies, it facilitates managing complex queries efficiently. The education sector uses LiveAgent for student and staff support, maintaining streamlined communication systems.