LiveAgent Reviews

Name: LiveAgent
Brand: QualityUnit
Rating: 4.0 (2 reviews)

4.0 out of 5

2 reviews
100% willing to recommend

What is LiveAgent?

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

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LiveAgent is the #25 ranked solution in top Knowledge Management Software, #38 ranked solution in top Help Desk Software, and #45 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give LiveAgent an average rating of 8.0 out of 10. LiveAgent is most commonly compared to JIRA Service Management: LiveAgent vs JIRA Service Management.

Buyer's Guide

Help Desk Software

September 2025

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Helped 867,370 peers since 2012

LiveAgent mindshare

Product category:

As of September 2025, the mindshare of LiveAgent in the Help Desk Software category stands at 0.7%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
LiveAgent	0.7%
ServiceNow	17.6%
JIRA Service Management	7.5%
Other	74.2%

Help Desk Software

Key learnings from peers

Valuable Features

"The most valuable feature was how the solution helped us to prioritize tasks."
"Provides service level optimization."

Room for Improvement

"There are other products that are more popular."
"Connection to other softwares could be improved."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Help Desk Software Buyer's Guide for additional reliable information.

Compare LiveAgent with alternative products

Learn more about LiveAgent

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.