We performed a comparison between Samanage and SolarWinds Service Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"The solution is very stable."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."
Samanage is ranked 25th in IT Service Management (ITSM) with 3 reviews while SolarWinds Service Desk is ranked 16th in IT Service Management (ITSM) with 1 review. Samanage is rated 7.6, while SolarWinds Service Desk is rated 9.0. The top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". On the other hand, the top reviewer of SolarWinds Service Desk writes "A robust solution to automate and manage incidents and requests". Samanage is most compared with ServiceNow, Freshservice and JIRA Service Management, whereas SolarWinds Service Desk is most compared with .
See our list of best IT Service Management (ITSM) vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
