We performed a comparison between Ivanti Neurons for ITSM and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is an excellent alternative to ServiceNow for smaller companies."
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"The integrations are quite simple and clear."
"The solution's installation depends on its customization. It is easy."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"The solution is easy to use and has a user-friendly interface"
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"The pricing of the product is quite good. It's not too expensive."
"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Ivanti Neurons for ITSM's support model is not very strong. You should buy professional services. Its self-service portal and survey are extremely lacking. You cannot customize it, and it doesn't look very good. The solution does not have a strong community."
"The user interface must be made simpler and more effective."
"We'd like more integration with solutions like SolarWinds."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"Support needs improvement in terms of responsiveness and timeliness."
"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"There's a lack of integration with other products. This needs to be improved."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The product’s standard user experience is not the best."
"The solution’s user interface could be improved and given a better design."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"When it comes to changing some of the features, I would like a little more leeway."
Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews while ServiceNow is ranked 1st in Help Desk Software with 212 reviews. Ivanti Neurons for ITSM is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ivanti Neurons for ITSM is most compared with JIRA Service Management, BMC Helix ITSM, Cherwell Service Management, ManageEngine ServiceDesk Plus and PagerDuty Operations Cloud, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Ivanti Neurons for ITSM vs. ServiceNow report.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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