Try our new research platform with insights from 80,000+ expert users
Xurrent Logo

Xurrent Reviews

Vendor: Xurrent
4.0 out of 5
Leave a review

What is Xurrent?

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Get the Xurrent Buyer's Guide and find out what your peers are saying about Xurrent, ServiceNow, JIRA Service Management and more!
Xurrent is the #16 ranked solution in top IT Service Management (ITSM) solutions. PeerSpot users give Xurrent an average rating of 8.0 out of 10. Xurrent is most commonly compared to ServiceNow: Xurrent vs ServiceNow. Xurrent is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Buyer's Guide
Xurrent
July 2025
Get the report
Helped 864,722 peers since 2012

Featured Xurrent reviews

Read more reviews

Xurrent mindshare

As of August 2025, the mindshare of Xurrent in the IT Service Management (ITSM) category stands at 1.2%, up from 0.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM)

PeerResearch reports based on Xurrent reviews

TypeTitleDate
CategoryIT Service Management (ITSM)Aug 11, 2025Download
ProductReviews, tips, and advice from real usersAug 11, 2025Download
ComparisonXurrent vs ServiceNowAug 11, 2025Download
ComparisonXurrent vs JIRA Service ManagementAug 11, 2025Download
ComparisonXurrent vs BMC Helix ITSMAug 11, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.222.1%91%223 interviewsAdd to research
JIRA Service Management4.19.1%93%86 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

  • "The solution is highly stable."
  • "The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
  • "It offers a comprehensive set of features without requiring additional payments for each feature."

Room for Improvement

Xurrent requires enhancements in asset and configuration capabilities, specifically enabling greater customization and localization beyond just the service portal. Branding options for back-office forms and dashboards need expansion. Adding a built-in asset discovery tool instead of relying on external integrations is crucial. Xurrent lacks maturity compared to previous systems, particularly in advanced integrations, but it meets basic needs effectively. Asset discovery is emphasized as a vital missing feature.
  • "Asset Discovery is a feature that should be added."
  • "We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
  • "One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

Pricing

Xurrent offers a competitive and flexible pricing model, with costs averaging around $45 to $60 per user per month, depending on volume discounts. It stands out for not adding extra fees for features, providing an all-inclusive price structure. While some find it expensive, many appreciate its cost-effectiveness compared to other solutions. The licensing system is adaptable, allowing manipulation of licenses, and it is ideal for enterprises seeking budget-friendly options.
  • "The pricing is expensive."
  • "The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."
  • "This pricing falls on the lower end of the spectrum, making it a cost-effective option."

Popular Use Cases

Xurrent is primarily utilized for IT, Human Resources, and project management. Organizations employ Xurrent as an ESM platform to manage diverse functions, including HR, logistics, and supply chain. Implementation partners use Xurrent for enterprise service management, facilities, and other organizational operations. It serves beyond IT environments, demonstrating versatility in meeting various service management needs across different sectors. The flexibility allows adaptation to numerous processes within an organization.

Deployment

Users find Xurrent's setup to be simple and efficient, particularly when compared to BMC Helix ITSM. It takes approximately two to three weeks, depending on client access and resources. Rated highly, the setup stands out as quick and easy, contrasting with IBM and antivirus platforms that require months. As a cloud-based service, Xurrent allows for straightforward implementation, with benefits including its multi-tenancy architecture. Most users experience an effortless setup process.

Scalability

Xurrent's scalability impresses users, offering vast capabilities without compromising speed as it expands. Many experience its effectiveness across diverse organizations, supporting thousands. Some partners successfully implement it, highlighting its adaptability. Users mention it works well for both small to medium businesses and larger enterprises.

Stability

Xurrent demonstrates impressive stability. Users commend its exceptional stability features, noting uninterrupted weekends and absence of support calls, a stark contrast to their experiences with other platforms. Rating it ten out of ten, they express satisfaction with its stability, highlighting its reliability. Stability is often described with terms like "very stable" and "highly stable," reflecting confidence in its consistent performance.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Xurrent Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Computer Software Company
21%
Energy/Utilities Company
7%
Retailer
7%
Government
7%
Healthcare Company
7%
Wholesaler/Distributor
6%
Manufacturing Company
6%
University
4%
Comms Service Provider
4%
Non Profit
3%
Outsourcing Company
3%
Performing Arts
3%
Hospitality Company
3%
Pharma/Biotech Company
2%
Financial Services Firm
2%
Educational Organization
2%
Legal Firm
2%
Construction Company
2%
Logistics Company
1%
Insurance Company
1%
Agriculture
1%
Marketing Services Firm
1%
Sports Company
1%

Compare Xurrent with alternative products

Go!

Learn more about Xurrent

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?
  • Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
  • Automation Tools: Streamlines repetitive tasks, improving efficiency.
  • Collaboration Capabilities: Enhances team communication and project coordination.
  • Customizable Dashboards: Provides user-specific insights and data visualization.
  • Security Layers: Ensures data integrity and protection.
What benefits and ROI should be evaluated?
  • Improved Efficiency: Reduces time spent on manual tasks through automation.
  • Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
  • Cost Savings: Lowers operational expenses by optimizing resource allocation.
  • Scalability: Offers flexibility to grow alongside business needs.
  • Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.

Xurrent was previously known as 4me.

Related questions

  • 9
CA Service Desk vs IBM Maximo
  • 56
What is your recommended IT Service Management (ITSM) tool in 2022?
  • 49
HIPAA Compliance with JIRA
  • 118
What is the best lightweight ticketing system with superior communication options for an educational organization?
  • 15
Do you think, it's better for a company to evolve IT tool consolidation, or change tools by revolt?
  • 12
When evaluating IT Service Management, what aspect do you think is the most important to look for?
  • 249
Why is IT Service Management (ITSM) important for companies?

Product Categories

Product Categories
IT Service Management (ITSM)

Popular Comparisons

Popular Comparisons
ServiceNow vs Xurrent Logo
ServiceNow vs Xurrent
JIRA Service Management vs Xurrent Logo
JIRA Service Management vs Xurrent
Zendesk vs Xurrent Logo
Zendesk vs Xurrent
ManageEngine ServiceDesk Plus vs Xurrent Logo
ManageEngine ServiceDesk Plus vs Xurrent
Freshservice vs Xurrent Logo
Freshservice vs Xurrent
TOPdesk vs Xurrent Logo
TOPdesk vs Xurrent
See all alternatives
 

Xurrent reviews

Sort by:
Edward Carbutt - PeerSpot user
Executive Director at Marval Software
Verified user of Xurrent
Dec 18, 2023
Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

Pros

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product. "

Cons

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. "

What is our primary use case?

We're implementation partners. We'll be implementing 4me for our customers who buy it.

The users can use it for various things, obviously for ITSM, but also for enterprise service management, facilities, HR, supply chain, and many other organizational functions, not just IT.

What is most valuable?

The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product.  

*Disclosure: My company has a business relationship with this vendor other than being a customer. Partner/Reseller
Read full review (619 words)
Anneri Van Der Merwe - PeerSpot user
4me Product Manager at Blue Turtle Technologies
Verified user of Xurrent
Oct 4, 2023
Impressive scalability and reliability for seamless service management

Pros

"It offers a comprehensive set of features without requiring additional payments for each feature."

Cons

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

What is our primary use case?

4me is not limited to managing IT environments, it also serves as a comprehensive ESM platform. It can be utilized to handle a wide range of functions, including HR, logistics, and virtually any other service or process an organization needs to manage. It is a versatile solution that can adapt to various service management needs beyond IT.

What is most valuable?

It offers a comprehensive set of features without requiring additional payments for each feature. The core IT team solution comes with all the essential functionalities, which is highly beneficial. Among these features, workflow management stands out as particularly important to me.

*Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Read full review (767 words)
Buyer's Guide
Xurrent
Download free report
Find out what your peers are saying about Xurrent. Updated July 2025
864,722 professionals have used our research since 2012.
Will Sefara - PeerSpot user
Managing Director at Will Consulting
Verified user of Xurrent
May 19, 2024
A highly stable solution used for enterprise management

Pros

"The solution is highly stable. "

Cons

"Asset Discovery is a feature that should be added."

What is our primary use case?

The solution is used for enterprise management.

What needs improvement?

Asset Discovery is a feature that should be added.

*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Read full review (151 words)
Will Sefara - PeerSpot user
Managing Director at Will Consulting
Verified user of Xurrent
May 22, 2022
Reasonably priced, easy integration, and workflow automation

Pros

"I like their request management as well as their project management."

Cons

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

What is our primary use case?

Clients use 4me for IT, Human Resources, and project management.

What is most valuable?

I am comfortable with their features. I like their request management as well as their project management.

*Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator / Consultant
Read full review (502 words)