BMC FootPrints Service Core Reviews

Name: BMC FootPrints Service Core
Brand: BMC
Rating: 4 (10 reviews)

Vendor: BMC

4.0 out of 5

10 reviews

716 followers

What is BMC FootPrints Service Core?UNIXBusinessApplication
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FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

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Buyer's Guide

IT Service Management (ITSM)

December 2023

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Featured reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

Oct 12, 2022

What is our primary use case We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system. What is most valuable? Technical support…

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reviewer1416834

Director at a tech services company with 1-10 employees

Sep 16, 2020

What is our primary use case We primarily use it for IT support and ITSM. What is most valuable? It is stable and its technical support is good and quick. What needs improvement? It is pretty clunky and not very intuitive. Even though I have used it for many years, I don't think it is a…

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GrantScurrah

Director at KKC

Oct 28, 2019

I've been using the product from version nine right up to the current version. The great thing about FootPrints is that it is very easy to install and configure. Typically three times a year they will have a major upgrade. You can choose to upgrade one at a time (once every three months) or you can wait till the end of the year and just do one upgrade to cover all three of the upgrades at one time. But the upgrade installation has been very, very easy and we don't experience glitches and performance issues. On a scale from one to ten where one it the worst and ten is the best, I would rate this product as a nine. That is nine rather than a ten because there is room for improvement.

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Valuable Features

"Technical support is good."

Room For Improvement

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

Valuable Features

"Technical support is good."

Room For Improvement

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Learn more about BMC FootPrints Service Core

BMC FootPrints Service Core was previously known as FootPrints Service Core.

BMC FootPrints Service Core is the #25 ranked solution in top IT Service Management (ITSM) tools and #26 ranked solution in top Help Desk Software. PeerSpot users give BMC FootPrints Service Core an average rating of 8.0 out of 10. BMC FootPrints Service Core is most commonly compared to ServiceNow: BMC FootPrints Service Core vs ServiceNow. BMC FootPrints Service Core is popular among the large enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 17% of all views.