BMC FootPrints Service Core Reviews

Name: BMC FootPrints Service Core
Brand: BMC
Rating: 4 (1 reviews)

Vendor: BMC

4.0 out of 5

1 review

716 followers

What is BMC FootPrints Service Core?UNIXBusinessApplication
Price:

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

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Buyer's Guide

IT Service Management (ITSM)

August 2023

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Helped 733,828 peers since 2012

Key learnings from peers

Pricing

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
"Our costs are well over $250,000."
"This solution has good pricing."

Valuable Features

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

Room For Improvement

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"It would be nice if they added the ability to go directly to a form via a deep link URL."

Pricing

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."
"Our costs are well over $250,000."
"This solution has good pricing."

Valuable Features

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"Having a one stop shop for linked assets and tickets has improved end user adoption and led to a reduction in phone/email tickets."

Room For Improvement

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"It would be nice if they added the ability to go directly to a form via a deep link URL."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Service Management (ITSM) Buyer's Guide for additional reliable information.

Learn more about BMC FootPrints Service Core

BMC FootPrints Service Core was previously known as FootPrints Service Core.

BMC FootPrints Service Core is the #24 ranked solution in top IT Service Management (ITSM) tools and #26 ranked solution in top Help Desk Software. PeerSpot users give BMC FootPrints Service Core an average rating of 8.0 out of 10. BMC FootPrints Service Core is most commonly compared to ServiceNow: BMC FootPrints Service Core vs ServiceNow. BMC FootPrints Service Core is popular among the large enterprise segment, accounting for 65% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.