Buyer's Guide
Network Monitoring Software
November 2022
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Project Manager at a consultancy with 201-500 employees
Consultant
Top 20
Good features and reliable but expensive
Pros and Cons
  • "It's a scalable solution."
  • "Some features could be added."

What is our primary use case?

I'm doing everything with this solution. I'm renting some access and using it for my enterprise. I'm doing the insights. I'm doing the API integration with the NordLayer. I can work from home with it as well. 

What is most valuable?

For the most part, it's perfect. The features are all great.

The initial setup is very good.

It's a scalable solution.

The solution is stable. 

What needs improvement?

It is a little bit expensive. 

Maybe sometimes they just need to add some more integration to not be a hundred percent Cisco. For example, with Cisco Umbrella, if they could integrate, let's say, Palo Alto or some other third-party devices on the API, not on the VPN channel, that would be great.

Some features could be added. 

For how long have I used the solution?

I've used the solution for around two years.

What do I think about the stability of the solution?

The solution is very stable and reliable. There are no bugs. Its performance is good. 

What do I think about the scalability of the solution?

I've found the solution to be scalable. 

The number of users vary. 

For my company, I'm providing consultancy. That's around ten people. However, for other companies where we provide the consultant, there's sometimes 2,000, or 5,000 people. I cannot distinguish between my business as a small enterprise doing that consultancy or in general our clients. It's hard to give exact user numbers.

How are customer service and support?

I didn't face any real problems that would require support. Maybe some other people might if they are doing things on their own side.

Sometimes, with the old way of Meraki VPN connection, it did not work on Windows. However, I asked somebody to follow up with customer support or with technical support and we worked out the issue.

Which solution did I use previously and why did I switch?

I'm using the Cisco Meraki right now for my own business. In my company, we are using FortiGate. 

How was the initial setup?

The setup is easy. It's not complex. It could be more friendly. When we connect on the API, maybe we can add some more features. Other than that, it was great.

I don't have a huge environment, to be honest. If I have a big environment, I would automate that. I'm doing everything manually in a small environment, and it's straightforward and fast.

The amount of people you need to maintain the solution depends on the third party. Our monitoring or support will be two or three people. However, usually, maintenance is handled by a third party. We don't consider how many people; we do the fees, and they will do their job.

What about the implementation team?

I handle the initial setup in-house. I did not need the assistance of other outside individuals such as consultants or integrators. 

Of course, the last time I deployed around 1200 sites and I used a third party.

What was our ROI?

While we haven't seen any ROI just yet, we expect to see an ROI in three to four years. 

What's my experience with pricing, setup cost, and licensing?

It is a pretty expensive solution. I'd rate it four out of five in terms of how expensive it is, with five being the most expensive. 

There is just the licensing fee and the integration. If I do it with the Cisco Umbrella, since I'm forced to use the Umbrella to get the full features, I'm limited with the Umbrella. That said, I don't want, as an example, a SaaS solution. If I do it with NordVPN or any other SaaS solution, I have to pay there, and I do a VPN connection which is not the right solution for me in 2022. 

What other advice do I have?

We're a customer and an end-user.

We are using the latest version of the solution. However, I don't know the exact version number. 

I'd advise users that the solution can be expensive, and they need to brace for that.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Network Monitoring Software
November 2022
Get our free report covering LogicMonitor, SolarWinds, Paessler AG, and other competitors of FortiMonitor. Updated: November 2022.
655,113 professionals have used our research since 2012.