Try our new research platform with insights from 80,000+ expert users
OpsRamp Logo

OpsRamp Reviews

Vendor: OpsRamp
3.9 out of 5
Badge Leader
Leave a review

What is OpsRamp?

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

Get the OpsRamp Buyer's Guide and find out what your peers are saying about OpsRamp, Dynatrace, Zabbix and more!
OpsRamp is the #2 ranked solution in top Event Monitoring solutions, #6 ranked solution in top AIOps solutions, and #16 ranked solution in Infrastructure Monitoring tools. PeerSpot users give OpsRamp an average rating of 7.8 out of 10. OpsRamp is most commonly compared to Dynatrace: OpsRamp vs Dynatrace. OpsRamp is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
OpsRamp
August 2025
Get the report
Helped 867,445 peers since 2012

Featured OpsRamp reviews

Read more reviews

OpsRamp mindshare

Product category:
Event Monitoring
As of September 2025, the mindshare of OpsRamp in the Event Monitoring category stands at 14.5%, up from 14.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring Market Share Distribution
ProductMarket Share (%)
OpsRamp14.5%
ServiceNow IT Operations Management17.8%
BMC Helix Operations Management with AIOps10.6%
Other57.1%
Event Monitoring

PeerResearch reports based on OpsRamp reviews

TypeTitleDate
CategoryEvent MonitoringSep 16, 2025Download
ProductReviews, tips, and advice from real usersSep 16, 2025Download
ComparisonOpsRamp vs ServiceNow IT Operations ManagementSep 16, 2025Download
ComparisonOpsRamp vs BMC Helix Operations Management with AIOpsSep 16, 2025Download
ComparisonOpsRamp vs IBM Tivoli NetCool OMNIbusSep 16, 2025Download
Suggested products
TitleRatingMindshareRecommending
Dynatrace4.4N/A95%350 interviewsAdd to research
Zabbix4.2N/A95%107 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

OpsRamp offers value through its monitoring and alerting tools, seamless Zendesk integration, AI-driven features, dashboards, alert generation, predictive analysis, and event correlation. Users highlight its single pane of glass, multi-tenant architecture, comprehensive monitoring capabilities across infrastructure, networks, and applications. OpsRamp enhances productivity, noise reduction, and collaboration. The interconnections between tools, accurate reporting, seamless integration, and automations differentiate it from standard options. The platform supports hybrid infrastructure and DevOps methodologies, making processes efficient for businesses.
  • "What I appreciate most about OpsRamp is that while many tools in the market provide standard monitoring, OpsRamp stands out as a differentiator by providing AIOps features, including correlation, deduplication, and automation where we can run RBA scripts on top of created alerts."
  • "The multi-tenant architecture capability of OpsRamp has helped me streamline and improve the processes within my organization."
  • "It is a pretty stable solution."

Room for Improvement

OpsRamp struggles with scalable deployment for large companies and inconsistencies in patch management. Users face issues with network capabilities, limited application monitoring, and false alerts. The platform's UI is not user-friendly, and improvements in technical support, automation, and process automation are needed. There is a need for enhanced ITSM features and a self-service portal for cloud management. Users also desire a more powerful dashboard, customizable reporting, and improved engagement from the product team for enhancements.
  • "Currently, it performs infrastructure monitoring but has limited capability in application monitoring, which needs improvement."
  • "Technical support should be improved, and I have noticed other areas in OpsRamp that could be improved or enhanced."
  • "OpsRamp had shortcomings associated with its network capabilities."

ROI

OpsRamp delivers a strong return on investment with features like 90% alert reduction and automation of 70% routine IT processes. Users see a 50% boost in team productivity. There is a noticeable ROI, especially after consolidating with OpsRamp and replacing programs like SolarWinds. Users find the licensing model straightforward. Successful infrastructure monitoring for standard customers is achieved although it is crucial to focus on available features to avoid implementation complications.

Pricing

OpsRamp offers a cost-effective and economical pricing structure that many view as cheaper than competitors. Licensing is annual and can be described as perpetual, providing full platform access, including new technologies. Fees are based on resource usage and organized in bundles, making it adaptable for different organizational needs. Many find the licensing model straightforward and affordable, aligning well with enterprise budgets focused on monitoring and alerting solutions.
  • "OpsRamp is a cost-effective solution."
  • "I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
  • "There is an annual licensing fee to use OpsRamp."

Popular Use Cases

OpsRamp is primarily used by organizations for IT operations management, including digitalization, monitoring, automation, and noise reduction. It facilitates incident and inventory management, infrastructure monitoring, and site URL availability. Users employ OpsRamp for onboarding network and storage devices, managing complex environments, and setting thresholds on resources. It offers predictive analysis, topology map creation, and integration with Azure for inventory and patch management, while enabling tools consolidation and providing infrastructure monitoring with AI-enhanced capabilities.

Service and Support

OpsRamp's technical support is praised for being knowledgeable and proactive, with quick response times and helpful training sessions. However, some users note occasional delays in responses and issues related to language barriers. Support teams frequently engage in regular meetings and updates, yet the availability and tailored support for specific partners could be improved. Users have successfully resolved issues with the support's assistance and commend OpsRamp for enhancing functionalities and addressing concerns effectively.

Deployment

OpsRamp's initial setup is largely considered straightforward and simple. Most found the deployment process quick, taking only a few days depending on the infrastructure and environment size. Configuring workflows and integration required some time and training, particularly for complex security rules. It is suited for medium and large enterprises, with cloud integration being notably efficient. Being a SaaS product, OpsRamp helps streamline the process with minimal backend issues, contributing to faster implementation.

Scalability

OpsRamp impresses with its scalability, allowing effortless adjustments based on device count or workload. With ease, organizations manage user integration and control, accommodating a wide range of users, including administrators for dashboard creation. While scalability appears promising, some report minimal connection issues with increased users. Users note variations in experience, from active monitoring to leveraging integrations, and while some haven't tested scalability extensively, they acknowledge its capacity for adaptation.

Stability

Users find OpsRamp mostly stable, requiring minimal maintenance with some performance issues linked to scaling and occasional agent problems. Organizations experience no significant stability issues. Evaluations typically rate its stability between seven and eight out of ten. Although OpsRamp's stability compares favorably against alternatives like SolarWinds, certain challenges persist that influence performance, especially under increased user loads. The overall sentiment reflects satisfaction with its strong stability features despite sporadic exceptions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpsRamp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise7
By reviewers
By visitors reading reviews
Company SizeCount
Small Business213
Midsize Enterprise95
Large Enterprise514
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Manufacturing Company
13%
Financial Services Firm
10%
Healthcare Company
6%
Real Estate/Law Firm
6%
Energy/Utilities Company
5%
Consumer Goods Company
4%
Government
4%
Retailer
3%
Insurance Company
3%
Media Company
3%
University
3%
Educational Organization
3%
Comms Service Provider
2%
Construction Company
2%
Wholesaler/Distributor
2%
Legal Firm
2%
Outsourcing Company
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
Hospitality Company
1%
Performing Arts
1%
Non Tech Company
1%
Transportation Company
1%
Aerospace/Defense Firm
1%
Pharma/Biotech Company
1%
Logistics Company
1%
Venture Capital & Private Equity Firm
1%
Mining And Metals Company
1%

Compare OpsRamp with alternative products

Go!

Learn more about OpsRamp

OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

  • Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.
  • Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.
  • Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization
  • Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.
  • Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.
  • Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.
  • Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

  • Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.
  • Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.
  • Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.
  • Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.
  • Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.
  • Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

OpsRamp customers

Epsilon, CloudBrix, GreenPages, NIIT Technologies

Related questions

  • 752
What is the difference between IT event correlation and aggregation?
  • 10
When evaluating Event Monitoring, what aspect do you think is the most important to look for?
  • 10
What questions should companies ask vendors when researching event monitoring solutions?
  • 11
What insider threat detection tool do you recommend to a company with a modest budget?
  • 18
Have you successfully migrated from a best-of-breed enterprise management/monitoring & automation/orchestration platform to the ServiceNow framework?
  • 7
Why is Event Monitoring important for companies?

Product Categories

Product Categories
Event Monitoring
IT Infrastructure Monitoring
AIOps

Popular Comparisons

Popular Comparisons
Dynatrace vs OpsRamp Logo
Dynatrace vs OpsRamp
Zabbix vs OpsRamp Logo
Zabbix vs OpsRamp
Datadog vs OpsRamp Logo
Datadog vs OpsRamp
New Relic vs OpsRamp Logo
New Relic vs OpsRamp
Splunk AppDynamics vs OpsRamp Logo
Splunk AppDynamics vs OpsRamp
Elastic Observability vs OpsRamp Logo
Elastic Observability vs OpsRamp
SolarWinds NPM vs OpsRamp Logo
SolarWinds NPM vs OpsRamp
PRTG Network Monitor vs OpsRamp Logo
PRTG Network Monitor vs OpsRamp
Nagios XI vs OpsRamp Logo
Nagios XI vs OpsRamp
Splunk Observability Cloud vs OpsRamp Logo
Splunk Observability Cloud vs OpsRamp
SCOM vs OpsRamp Logo
SCOM vs OpsRamp
Checkmk vs OpsRamp Logo
Checkmk vs OpsRamp
ServiceNow IT Operations Management vs OpsRamp Logo
ServiceNow IT Operations Management vs OpsRamp
LogicMonitor vs OpsRamp Logo
LogicMonitor vs OpsRamp
PagerDuty Operations Cloud vs OpsRamp Logo
PagerDuty Operations Cloud vs OpsRamp
See all alternatives
 
OpsRamp Reviews Summary
Author infoRatingReview Summary
System Integration Advisor at a tech vendor with 10,001+ employees4.0I've used OpsRamp for four years primarily for infrastructure monitoring, appreciating its AIOps features and integrations, though it needs improvement in application monitoring and support. Overall, it's reliable, effective, and straightforward to implement.
Software engineer at Mphasis3.5I use OpsRamp's cloud version primarily for its multi-tenant architecture, which enhances our large-scale operations and fosters IT and development team collaboration. Although its support could improve, the investment has paid off compared to previous solutions.
Software Engineer at a manufacturing company with 5,001-10,000 employees4.5I am working on a tool consolidation project, comparing OpsRamp and SolarWinds for better integration. OpsRamp offers visible dashboards and event correlation, but its network capabilities are evolving. Despite some limitations, it provides good ROI and efficiency in consolidation.
Implementation Engineer at a computer software company with 201-500 employees3.0I primarily use OpsRamp for Azure inventory management and patch management for Azure Virtual Desktops. Although useful, it struggles with real-time patching, leading to inconsistencies. Improved engagement and responsiveness from the OpsRamp team would greatly enhance our experience.
IT Manager at a consultancy with 10,001+ employees4.0No summary available
Sr. Technical Architect4.5No summary available
Sr. Solution Consultant at a tech services company with 10,001+ employees4.0No summary available
Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd4.0No summary available