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OpsRamp Reviews

Vendor: OpsRamp
3.9 out of 5
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What is OpsRamp?

OpsRamp is a leading cloud-based digital IT operations management platform. The solution allows your organization to leverage hybrid observability, process automation, and machine learning to modernize IT operations. OpsRamp can handle the speed, scope, and scale of modern IT and can help you drive productivity and business value. In addition, it can help your business manage, monitor, and consolidate your point tools and applications.

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OpsRamp is the #5 ranked solution in top Event Monitoring solutions, #10 ranked solution in top AIOps solutions, and #23 ranked solution in Infrastructure Monitoring tools. PeerSpot users give OpsRamp an average rating of 7.8 out of 10. OpsRamp is most commonly compared to Datadog: OpsRamp vs Datadog. OpsRamp is popular among the large enterprise segment, accounting for 62% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 12% of all views.
Buyer's Guide
OpsRamp
March 2026
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OpsRamp mindshare

Product category:
Event Monitoring
As of March 2026, the mindshare of OpsRamp in the Event Monitoring category stands at 9.4%, down from 15.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Event Monitoring Mindshare Distribution
ProductMindshare (%)
OpsRamp9.4%
ServiceNow IT Operations Management11.8%
SCOM9.1%
Other69.69999999999999%
Event Monitoring

PeerResearch reports based on OpsRamp reviews

TypeTitleDate
CategoryEvent MonitoringMar 28, 2026Download
ProductReviews, tips, and advice from real usersMar 28, 2026Download
ComparisonOpsRamp vs ServiceNow IT Operations ManagementMar 28, 2026Download
ComparisonOpsRamp vs BMC Helix Operations Management with AIOpsMar 28, 2026Download
ComparisonOpsRamp vs IBM Tivoli NetCool OMNIbusMar 28, 2026Download
Suggested products
TitleRatingMindshareRecommending
Datadog4.3N/A97%209 interviewsAdd to research
Zabbix4.2N/A95%108 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

OpsRamp offers value through its monitoring and alerting tools, seamless Zendesk integration, AI-driven features, dashboards, alert generation, predictive analysis, and event correlation. Users highlight its single pane of glass, multi-tenant architecture, comprehensive monitoring capabilities across infrastructure, networks, and applications. OpsRamp enhances productivity, noise reduction, and collaboration. The interconnections between tools, accurate reporting, seamless integration, and automations differentiate it from standard options. The platform supports hybrid infrastructure and DevOps methodologies, making processes efficient for businesses.
  • "Predictive analysis is the most valuable feature; it's very clear in informing us what issues to expect in the future and when they will occur."
  • "We don't have to monitor each resource because OpsRamp does the monitoring for us and generates alerts based on the thresholds, so we can automatically notify customers of any spikes on their virtual machines."
  • "The most valuable feature of this solution in my experience, is that the available reporting is quite accurate."

Room for Improvement

OpsRamp struggles with scalable deployment for large companies and inconsistencies in patch management. Users face issues with network capabilities, limited application monitoring, and false alerts. The platform's UI is not user-friendly, and improvements in technical support, automation, and process automation are needed. There is a need for enhanced ITSM features and a self-service portal for cloud management. Users also desire a more powerful dashboard, customizable reporting, and improved engagement from the product team for enhancements.
  • "This is an emerging tool and they have tried to consolidate everything not always with success."
  • "What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices."
  • "The product also tends to release updates first and find out there is an issue later."

ROI

OpsRamp delivers a strong return on investment with features like 90% alert reduction and automation of 70% routine IT processes. Users see a 50% boost in team productivity. There is a noticeable ROI, especially after consolidating with OpsRamp and replacing programs like SolarWinds. Users find the licensing model straightforward. Successful infrastructure monitoring for standard customers is achieved although it is crucial to focus on available features to avoid implementation complications.

Pricing

OpsRamp offers a cost-effective and economical pricing structure that many view as cheaper than competitors. Licensing is annual and can be described as perpetual, providing full platform access, including new technologies. Fees are based on resource usage and organized in bundles, making it adaptable for different organizational needs. Many find the licensing model straightforward and affordable, aligning well with enterprise budgets focused on monitoring and alerting solutions.
  • "OpsRamp is a cost-effective solution."
  • "I don't have any idea about the licensing cost for OpsRamp, but I just know that its pricing is based on the resource count for each tenant."
  • "There is an annual licensing fee to use OpsRamp."

Popular Use Cases

OpsRamp is primarily used by organizations for IT operations management, including digitalization, monitoring, automation, and noise reduction. It facilitates incident and inventory management, infrastructure monitoring, and site URL availability. Users employ OpsRamp for onboarding network and storage devices, managing complex environments, and setting thresholds on resources. It offers predictive analysis, topology map creation, and integration with Azure for inventory and patch management, while enabling tools consolidation and providing infrastructure monitoring with AI-enhanced capabilities.

Service and Support

OpsRamp's technical support is praised for being knowledgeable and proactive, with quick response times and helpful training sessions. However, some users note occasional delays in responses and issues related to language barriers. Support teams frequently engage in regular meetings and updates, yet the availability and tailored support for specific partners could be improved. Users have successfully resolved issues with the support's assistance and commend OpsRamp for enhancing functionalities and addressing concerns effectively.

Deployment

OpsRamp's initial setup is largely considered straightforward and simple. Most found the deployment process quick, taking only a few days depending on the infrastructure and environment size. Configuring workflows and integration required some time and training, particularly for complex security rules. It is suited for medium and large enterprises, with cloud integration being notably efficient. Being a SaaS product, OpsRamp helps streamline the process with minimal backend issues, contributing to faster implementation.

Scalability

OpsRamp impresses with its scalability, allowing effortless adjustments based on device count or workload. With ease, organizations manage user integration and control, accommodating a wide range of users, including administrators for dashboard creation. While scalability appears promising, some report minimal connection issues with increased users. Users note variations in experience, from active monitoring to leveraging integrations, and while some haven't tested scalability extensively, they acknowledge its capacity for adaptation.

Stability

Users find OpsRamp mostly stable, requiring minimal maintenance with some performance issues linked to scaling and occasional agent problems. Organizations experience no significant stability issues. Evaluations typically rate its stability between seven and eight out of ten. Although OpsRamp's stability compares favorably against alternatives like SolarWinds, certain challenges persist that influence performance, especially under increased user loads. The overall sentiment reflects satisfaction with its strong stability features despite sporadic exceptions.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our OpsRamp Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise7
By reviewers
By visitors reading reviews
Company SizeCount
Small Business189
Midsize Enterprise95
Large Enterprise461
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
12%
Financial Services Firm
10%
Healthcare Company
8%
Real Estate/Law Firm
6%
Energy/Utilities Company
5%
Consumer Goods Company
5%
Government
4%
Retailer
4%
Media Company
3%
Comms Service Provider
3%
Educational Organization
3%
University
3%
Construction Company
3%
Outsourcing Company
2%
Legal Firm
2%
Insurance Company
2%
Wholesaler/Distributor
2%
Non Profit
1%
Hospitality Company
1%
Transportation Company
1%
Performing Arts
1%
Aerospace/Defense Firm
1%
Non Tech Company
1%
Logistics Company
1%
Recreational Facilities/Services Company
1%
Venture Capital & Private Equity Firm
1%
Marketing Services Firm
1%

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OpsRamp Features

OpsRamp has many valuable key features. Some of the most useful ones include:

  • Modern infrastructure monitoring: OpsRamp provides end-to-end visibility across applications, data centers, public clouds, point tools, and more.
  • Intelligent incident management: With this OpsRamp feature, you gain better problem identification, impact analysis, and first response for incidents with a streamlined process. This leads to proactive resolution and automated remediation that natively integrates with your ITSM tools.
  • Modern IT operations management: OpsRamp can help you consolidate your multiple point tools with its modern, SaaS-based IT operations platform. The solution can combine artificial intelligence, hybrid infrastructure monitoring, incident remediation, and service and topology mapping, so it can easily evolve with your organization
  • Service-centric AIOps: OpsRamp gives you the ability to examine your incidents, establish a tight feedback loop between your different teams, and reduce alert floods. Additionally, the solution enables your organization to deliver quick resolutions by using OpsQ, its artificial intelligence-powered event management engine.
  • Cloud migration: OpsRamp is a true multi-tenant, multi-tier SaaS platform that helps you move more applications and workloads to the cloud faster.
  • Curated dashboards: By using OpsRamp, IT teams can build curated dashboards using PromQL queries. A central dashboard repository can also be created if needed, and dashboards can be reused for shared IT services as necessary.
  • Topology maps: With OpsRamp’s service-aware topology maps, you are able to keep track of your entire hybrid IT infrastructure, enabling you to troubleshoot issues by using real-time dependencies for hybrid services.

OpsRamp Benefits

There are many benefits to implementing OpsRamp. Some of the biggest advantages the solution offers include:

  • Autodiscovery: OpsRamp auto-discovers multi-cloud and on-premises infrastructure across your IT environment and maps it to your IT services.
  • Multi-cloud telemetry and real-time events: The solution captures multi-cloud telemetry and real-time events as they occur so that your organization is able to make data-driven decisions by using the right performance and consumption insights.
  • Take action faster: OpsQ, the solution’s AIOps event management engine, drives faster incident resolution and helps reduce MTTD/MTTR of business-critical services.
  • Improved efficiency: OpsRamp helps deliver IT operations as a service. With the platform, you can automate workloads, manage multi-cloud costs, and see your IT operations become more efficient.
  • Flexible integrations: With OpsRamp, you do not have to get rid of your existing tools. The OpsRamp platform can consolidate them all into one contextual view using the metrics that matter most.
  • Monitoring integration support: OpsRamp delivers monitoring integration support for more than 150 cloud services across the leading three cloud providers: Amazon Web Services, Microsoft Azure, and Google Cloud.

OpsRamp customers

Epsilon, CloudBrix, GreenPages, NIIT Technologies

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Product Categories

Product Categories
Event Monitoring
IT Infrastructure Monitoring
AIOps

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OpsRamp Reviews Summary
Author infoRatingReview Summary
System Integration Advisor at a tech vendor with 10,001+ employees4.0I've used OpsRamp for four years primarily for infrastructure monitoring, appreciating its AIOps features and integrations, though it needs improvement in application monitoring and support. Overall, it's reliable, effective, and straightforward to implement.
Software engineer at Mphasis3.5I use OpsRamp's cloud version primarily for its multi-tenant architecture, which enhances our large-scale operations and fosters IT and development team collaboration. Although its support could improve, the investment has paid off compared to previous solutions.
Software Engineer at a manufacturing company with 5,001-10,000 employees4.5I am working on a tool consolidation project, comparing OpsRamp and SolarWinds for better integration. OpsRamp offers visible dashboards and event correlation, but its network capabilities are evolving. Despite some limitations, it provides good ROI and efficiency in consolidation.
Sr. Technical Architect4.5I use OpsRamp for hybrid IT monitoring and automation, significantly reducing alerts and automating processes with great ROI. It's user-friendly, but I wish for a more mature internal ITSM and a multi-cloud self-service portal.
Implementation Engineer at a computer software company with 201-500 employees3.0I primarily use OpsRamp for Azure inventory management and patch management for Azure Virtual Desktops. Although useful, it struggles with real-time patching, leading to inconsistencies. Improved engagement and responsiveness from the OpsRamp team would greatly enhance our experience.
Sr. Solution Consultant at a tech services company with 10,001+ employees4.0I value OpsRamp's predictive analysis and root cause capabilities, which are easier to use than alternatives. Setup is straightforward, and it's stable and scalable. However, I think automation, dashboards, and reporting need significant improvements for better customization.
Implementation Engineer - DevOps-MSP at ARPATech (Pvt) Ltd4.0I find OpsRamp excellent for monitoring Azure resources and generating alerts for usage spikes, backed by great support. It's stable and scalable, but I desire more comprehensive process automation and alerts based on a wider range of metrics.
Lead MSP and Senior DevOps Engineer at Connection4.0I use this stable and scalable solution for incident and inventory management. Its Zendesk integration is great, though I wish it were a full CMP tool. Setup was straightforward, and support is excellent. I highly recommend it, rating it 8/10.