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FortiMonitor vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FortiMonitor
Ranking in Network Monitoring Software
22nd
Ranking in IT Infrastructure Monitoring
24th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
IT Alerting and Incident Management (9th), Digital Experience Monitoring (DEM) (7th)
New Relic
Ranking in Network Monitoring Software
12th
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of June 2025, in the Network Monitoring Software category, the mindshare of FortiMonitor is 0.7%, up from 0.7% compared to the previous year. The mindshare of New Relic is 2.0%, down from 3.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

JaimeVasquez - PeerSpot reviewer
Monitoring capabilities keep operations running smoothly and alerts enhance proactive system management
We use FortiMonitor to monitor the infrastructure of our customers. We check on what is happening with their operations, monitor bandwidth, ensure configurations are appropriate for the customer, and identify if anything is going wrong The most valuable features of FortiMonitor are its redundancy…
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It provides the best firewall features."
"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."
"Fortinet's customer support is very good."
"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."
"The most valuable feature of this solution is what the devices are used for. We have big backups for our Cradlepoint solutions, but FortiMonitor is a great routing device and we love working with them."
"With FortiMonitor, you can get all the logs of the traffic information of the destination or the source."
"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."
"FortiMonitor's dashboard is very informative and user-friendly."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"It allows the restriction of privileges and control of users."
"The solution is quite stable."
"Server uptime is its most valuable feature."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"We are able to drill down and see what is going on in the system."
"The product allows the developer to see the actual problems in the applications."
"The most valuable features of New Relic are the reports and ease of use."
 

Cons

"There are no AI features in FortiMonitor, which might be an area for enhancement."
"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."
"The solution's initial setup process is time-consuming."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."
"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."
"FortiMonitor needs to improve its alert system."
"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."
"The deployment process could be improved."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"We have had issues with our agents going offline."
"The price needs improvement."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
 

Pricing and Cost Advice

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."
"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."
"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."
"Compared to other solutions, FortiMonitor is a very expensive solution."
"There are additional costs needed for certain functionality, such as scalability."
"FortiMonitor's price is very high."
"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."
"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"This is an expensive tool."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"Cost is significant with a lot of extras."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
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Top Industries

By visitors reading reviews
Computer Software Company
27%
Manufacturing Company
7%
Healthcare Company
6%
Retailer
5%
Educational Organization
29%
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...
What do you like most about FortiMonitor?
In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...
What is your experience regarding pricing and costs for FortiMonitor?
FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

 

Also Known As

Panopta
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about FortiMonitor vs. New Relic and other solutions. Updated: May 2025.
859,438 professionals have used our research since 2012.