ServiceNow IT Operations Management and FortiMonitor compete in IT infrastructure management. ServiceNow seems to have the upper hand in pricing and support, while FortiMonitor is compelling for its robust feature set.
Features: ServiceNow offers significant automation, streamlined workflow integration, and comprehensive asset management. FortiMonitor provides proactive monitoring, scalable solutions, and real-time analysis capabilities.
Room for Improvement: ServiceNow could enhance customization options, improve flexibility in monitoring, and expand cloud integrations. FortiMonitor might simplify configuration processes, reduce the complexity of feature sets, and enhance user interface design.
Ease of Deployment and Customer Service: ServiceNow’s cloud-based deployment ensures efficient integration and strong ongoing support. FortiMonitor offers solid customer support but may face challenges in deployment due to advanced configurations.
Pricing and ROI: ServiceNow provides competitive setup costs and focuses on return on investment through automation. FortiMonitor may have higher initial costs but offers long-term savings through performance optimization.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| FortiMonitor | 0.7% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
