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FortiMonitor vs Splunk ITSI (IT Service Intelligence) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FortiMonitor
Ranking in IT Alerting and Incident Management
18th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
15
Ranking in other categories
Network Monitoring Software (32nd), IT Infrastructure Monitoring (41st), Digital Experience Monitoring (DEM) (10th)
Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
4th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
64
Ranking in other categories
Application Performance Monitoring (APM) and Observability (9th)
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 2.1%, up from 1.2% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.0%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk ITSI (IT Service Intelligence)2.0%
FortiMonitor2.1%
Other95.9%
IT Alerting and Incident Management
 

Featured Reviews

reviewer2677554 - PeerSpot reviewer
Network Engineer III at a energy/utilities company with 1,001-5,000 employees
Managing diverse networks with detailed alerts enhances device oversight
FortiManager is very helpful in managing our networks. We use it to manage 20 farms and various networks with hundreds of devices. The version we are using provides more detail than the older dashboard. We appreciate the alerting capabilities, which are integrated with SolarWinds to notify our team via SMS.
DS
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom operations
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI (IT Service Intelligence) is built with many applications. It is a compressed file, and when you extract the Splunk ITSI (IT Service Intelligence) app, you receive approximately 19 apps. Some applications, add-ons, and packages must be installed on specific components. If you do not configure an application correctly, it will not work. Sometimes we encounter issues during installation because of this complexity. I believe the installation process should be more uniform, meaning it could be deployed across all components to avoid post-installation issues. Sometimes after installation, you receive errors, and users cannot access Splunk ITSI (IT Service Intelligence). We have experienced this type of issue due to installation errors. I believe there is currently room for improvement regarding scalability. When we create Glass Tables containing many searches, the Glass Tables sometimes fail due to memory constraints, and we receive error pages. Splunk ITSI (IT Service Intelligence) should have a lightweight version to address these concerns. I would rate current scalability as medium.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."
"The most valuable feature of FortiMonitor is user monitoring, as we are able to see if the user is following the policy or not from their system, and additionally the solution integrates well with Fortinet FortiGate and has centralized management."
"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."
"The product's initial setup phase is easy."
"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."
"It provides the best firewall features."
"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."
"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."
"Overall, it's a very stable product."
"From my experience of working with Splunk ITSI (IT Service Intelligence) for two years, the most beneficial aspect for me is that it is AI-enabled, providing us with very good analytics."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities; it is state-of-the-art."
"The solution's scalability is fine."
"Splunk is not only a great product but also, as a company it really supports its users with the customer support program and all of the documentation they have available, all of the conventions that are arranged, meet the experts, case studies, use cases, and the YouTube channel."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
 

Cons

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."
"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."
"For our type of country, it is always expensive, but it has competitive pricing."
"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."
". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."
"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"From my perspective (since I don't have administrator or developer access to Splunk ITSI), we could have a better user interface."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Scalability is a bit challenging, mainly if high loads are encountered. I faced several issues with high thread usage, so I would rate it around seven to eight, particularly considering that scalability is crucial yet can be premium in cost."
"We also faced challenges relating to UI development."
"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."
"Occasionally, we have faced some slowness, which we reported to Splunk, and those issues were promptly resolved."
 

Pricing and Cost Advice

"FortiMonitor's price is very high."
"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."
"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."
"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."
"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."
"There are additional costs needed for certain functionality, such as scalability."
"Compared to other solutions, FortiMonitor is a very expensive solution."
"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is a premium application and comes with a premium price tag."
"The licensing is based on data usage."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
"Splunk ITSI is expensive."
"The pricing of Splunk is a bit high."
"Splunk pricing is high."
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Top Industries

By visitors reading reviews
Comms Service Provider
9%
Financial Services Firm
9%
Construction Company
8%
Healthcare Company
8%
Outsourcing Company
14%
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise8
Large Enterprise46
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...
What is your experience regarding pricing and costs for FortiMonitor?
FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.
What needs improvement with FortiMonitor?
There are areas for improvement that FortiManager is addressing. We have not yet upgraded to the latest software versions, being a full revision behind, but we plan to update soon since the current...
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
From a pricing perspective, it is not that bad because we get it from a distributor and do not purchase it directly from Splunk. We get it from a distributor who gives the pricing to a partner and ...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Training the database could make Splunk ITSI (IT Service Intelligence) even better for my work. I sometimes feel a lag with Splunk ITSI (IT Service Intelligence). I gave it a nine out of ten.
What is your primary use case for Splunk ITSI (IT Service Intelligence)?
I have been using Splunk ITSI (IT Service Intelligence) for the last two to three years for my data handling. I do IT implementation with strong technical skills. I sometimes use Splunk ITSI (IT Se...
 

Also Known As

Panopta
No data available
 

Overview

 

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about FortiMonitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.