FortiMonitor vs Splunk ITSI (IT Service Intelligence) comparison

Fortinet and Splunk are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #7 with an average rating of 8.4, while Splunk is ranked #4 with an average rating of 8.3. Fortinet holds a 1.0% mindshare in IMS, compared to Splunk’s 2.5% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

1,621 Views
97 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

2,929 Views
264 Comparison Views

97% willing to recommend

FortiMonitor

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and FortiMonitor are competitors in the IT service monitoring and analytics category. Splunk ITSI holds an edge with its superior data analytics capabilities, although FortiMonitor's cost-effectiveness is a significant advantage.

Features: Splunk ITSI offers predictive analytics, robust data correlation for troubleshooting, and advanced data visualization through glass tables. FortiMonitor stands out with real-time monitoring, an intuitive dashboard, and simplified alert systems.

Room for Improvement: Splunk ITSI could enhance its deployment flexibility and lower complexity. It also needs better integration with emerging vendors. FortiMonitor might improve by expanding vendor support, enhancing its reporting features, and increasing data processing speed.

Ease of Deployment and Customer Service: Splunk ITSI's deployment process is complex but offset by comprehensive customer support services. FortiMonitor offers straightforward deployment with intuitive setup processes and highly responsive customer service.

Pricing and ROI: Splunk ITSI involves higher initial costs, promising high ROI through its analytics features. FortiMonitor provides a budget-friendly solution, attractive to organizations with financial constraints but still meets essential monitoring needs.

To learn more, read our detailed FortiMonitor vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).

Buyer's Guide

FortiMonitor vs. Splunk ITSI (IT Service Intelligence)

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (14th), IT Infrastructure Monitoring (15th), Digital Experience Monitoring (DEM) (5th)

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th)

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.0%, up from 0.8% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 2.5%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

JaimeVasquez

Commercial Manager at IT-Experience

Monitoring capabilities keep operations running smoothly and alerts enhance proactive system management

We use FortiMonitor to monitor the infrastructure of our customers. We check on what is happening with their operations, monitor bandwidth, ensure configurations are appropriate for the customer, and identify if anything is going wrong The most valuable features of FortiMonitor are its redundancy…

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

"FortiMonitor offers comprehensive monitoring capabilities, allowing me to track network traffic in and out effectively."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."

"FortiMonitor is 100% stable."

"It provides the best firewall features."

"FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

More FortiMonitor pros

"I find the episode review, glass tables, and correlation search features very useful."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"We have a lot of teams using Splunk and they would be blind without it."

"One of the excellent features is the service analyzer, which is truly impressive."

"Customers have noted the solution helps streamline incident management."

"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."

"The observability is great and valuable."

"It's scalable and expands well."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."

"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."

"FortiMonitor needs to improve its alert system."

"The solution's initial setup process is time-consuming."

"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."

"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."

More FortiMonitor cons

"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."

"Splunk ITSI should include ease of integration and more templating."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."

"It was an intimidating tool for us to jump into at the beginning."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."

"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"There are additional costs needed for certain functionality, such as scalability."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"FortiMonitor's price is very high."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is expensive."

"Splunk pricing is high."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"The licensing is based on data usage."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

27%

Manufacturing Company

Healthcare Company

Retailer

Financial Services Firm

19%

Government

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

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What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

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Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

August 2025

Download FortiMonitor product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

July 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

Panopta

No data available

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

FortiMonitor vs. Splunk ITSI (IT Service Intelligence)

July 2025

Free Report: FortiMonitor vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about FortiMonitor vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.

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