Meraki Dashboard OverviewUNIXBusinessApplication

Meraki Dashboard is the #9 ranked solution in best Network Monitoring Tools. PeerSpot users give Meraki Dashboard an average rating of 8.8 out of 10. Meraki Dashboard is most commonly compared to ThousandEyes: Meraki Dashboard vs ThousandEyes. Meraki Dashboard is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 19% of all views.
Meraki Dashboard Buyer's Guide

Download the Meraki Dashboard Buyer's Guide including reviews and more. Updated: November 2022

What is Meraki Dashboard?

The dashboard that hosts all of the information around the Meraki product data.

Meraki Dashboard Customers

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe

Meraki Dashboard Video

Meraki Dashboard Pricing Advice

What users are saying about Meraki Dashboard pricing:
  • "Licensing for Meraki Dashboard is paid every year, and it's on a per-device model that costs roughly $300 to $400 per device, but that comes with full support and troubleshooting, etc. Compared to similar products, Meraki Dashboard is quite high-end, but the costs you pay are all-in."
  • "My view is that it's expensive, but it's the best."
  • "You don't have to pay for the dashboard."
  • "The price of Meraki Dashboard is not expensive because knowing that it is a cloud-based solution has its benefits."
  • "Meraki Dashboard is a utility and portal that's part of the Meraki solution."
  • Meraki Dashboard Reviews

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    Phil Taul - PeerSpot reviewer
    Sr Solutions Architect at Tektel, Inc
    Real User
    Top 10
    Incredibly easy to use, great troubleshooting and prevention of malicious events
    Pros and Cons
    • "Everything is in a single pane and you can look at your network in one centralized place."
    • "Meraki lacks their own software for connecting to the VPN which creates some issues."

    What is our primary use case?

    Our primary use case of Meraki Dashboard is to manage networks, whether our own or those of our customers. We also manage the firewalls through the portal as well as switches, wireless access points or whatever devices there are. Meraki controls the devices, configures them and also troubleshoots. I'm a senior solution architect and we're a Cisco partner, specifically for the Meraki brand.

    How has it helped my organization?

    The solution saves us a lot of time. They say work smarter, not harder, and Meraki allows us to do that and not waste time on issues that previously concerned us. Meraki is pretty much the leader in cloud-based technology when it comes to networks and they've saved us and our clients a lot of time. 

    What is most valuable?

    It's great that everything is in a single pane and you can look at your network in one centralized place. I also value the ability to troubleshoot network issues through the solution. For example, you can do a cable test off their switch port from the portal even if you're not on-site. If I want to know whether the data cable is good, I can run a test through the portal, then the switch, and it'll come back and tell me whether that cable is good or has been damaged. 

    They also have a nice system included for firmware updates and numerous good logging files and many features that help whenever something goes wrong. As a pivot onto the security aspect, if you have their Advanced Security License, then they monitor for you. Cisco has lots of different security teams, and they're able to almost make network security a passive thing. As long as I have the right license and have it configured, it catches malware, and will stop a user from downloading a file that's malicious software. In addition, they have a lot of group policy features. You can assign specific users on the network to group policies that either give them access to or bar them from specific things. 

    The positives are all about the ease of being able to see everything, the ability to troubleshoot and for the solution to passively stop malicious events without me having to do a whole lot of work.

    What needs improvement?

    The client VPN could use some help, but that's probably partially Microsoft's fault because of the Windows client for VPNs, which keeps changing. Meraki don't have their own software for connecting to the VPN so you have to use the Windows one. It would be great for them to create a client for users to install to connect to the client VPN server. It's one of the biggest complaints about Meraki.

    Buyer's Guide
    Meraki Dashboard
    November 2022
    Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    656,862 professionals have used our research since 2012.

    For how long have I used the solution?

    I've been using this solution for about three years. 

    What do I think about the stability of the solution?

    The solution is stable, it's only been down once or twice in three years and even then it was for a short amount of time and it wasn't completely down, just aspects of it. It's very stable. If a customer has an issue with their network log, we get an alert and check what's going on.

    What do I think about the scalability of the solution?

    The product is very scalable and I've never had an issue. They have a ton of networks around the world that are all on the portal. In our own company, we have two users dealing with maintenance and we use the solution every day.  Some of our larger customers have over a hundred employees and it works well. 

    How are customer service and support?

    Technical support does a great job. They have a support portal when you're logged in, you can either call a number, or open a ticket and they're onto it quickly. They usually resolve or respond with helpful information within an hour.

    Which solution did I use previously and why did I switch?

    I've worked with Aruba Cloud, they have a different type of cloud portal. I've also worked with regular Cisco, not the Meraki side and HP which bought Aruba, so some of that is now the same. We've also dealt with UniFi Dashboard from Ubiquiti, which is a cheaper brand that doesn't really compare but is for anyone on a tight budget. 

    How was the initial setup?

    As long as you understand how it works, the initial setup is very easy and you can configure the network before the devices come in, because they put them in your dashboard and you plug it in when you're ready and it automatically does the work. This is the easiest system I've used and I've worked with most of them. It saves a lot of time because they have lots of templates and abilities to clone configurations from other sites. We're consultants so we did the integration for our company, although Meraki have sometimes helped out on projects. 

    What's my experience with pricing, setup cost, and licensing?

    The license is not cheap as you have to pay a fee for each device but in return they provide good support. If you're buying a Meraki firewall, then you have to buy a license or it won't work. There are options for an annual, three-year, five-year or 10-year license and they have three different lines; the Enterprise Baseline License, the Advanced Security License, and then they have an SD-WAN Plus License, which is the top line license.

    The three-year license is about one-third of the price of the actual hardware so if you have a $1,000-$1,200 piece of equipment, then the base license is about $300 for three years for the firewall. Access points are a separate license. It depends on what you're buying. There are 25 to 30 different products and they have different lines of each product.

    It can get complicated. They have a top-of-the-range firewall, the MX250, which runs to $20,000-$30,000, and a license for it can be close to $10,000 for three years. They don't actually charge you a license for the dashboard, you get it when you pay for the license for all the hardware.

    What other advice do I have?

    It's important to find a good partner to work with and to plan what you actually plan to do, and understand what you're buying. There are so many different options with Meraki and you can end up spending more money than you actually need to. We've been educating our customer base about why they should spend more money on their networks and migrating them to Meraki because it's a very good solution. 

    The solution saves me a lot of time and there aren't many negatives so I rate it nine out of 10. 

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    IT Manager at Electrical Wholesalers Edmonton Limited
    Real User
    Provides reports on hacking attempts, threats to devices, and how well access points are working
    Pros and Cons
    • "What I found most valuable in the Meraki Dashboard is straight monitoring of the different devices, as well as the ability to easily set up VPNs, for example, both Meraki client VPNs and non-Meraki VPNs for different organizations that work with my company. I also like that the tool is a really good firewall."
    • "For my purposes, I don't need to see any other features added to the Meraki Dashboard. I have no criticisms and I do like the tool. If I had a criticism for it, it would be about the pricing because it could be a little less, but again, for the service that you get, I won't complain about that too much."

    What is our primary use case?

    The Meraki Dashboard allows me to gain everything, for example, access to the devices for programming, and access to reports on hacking attempts, including threats against any of my devices. The tool also works as a firewall and blocks threats, and I can get reports on that. I can also get reports on how well my access points are working. It's a really good dashboard for those purposes.

    How has it helped my organization?

    With the Meraki Dashboard, I can preconfigure a particular device, and then once it joins the network, it automatically updates, so that's a really good case for the tool. Another way the tool improves my organization is that it gives users the ability to find out who is attempting to gain access to the network. There were attempts at hacking in my organization and through the Meraki Dashboard, my team was able to get to the IP and block it easily.

    What is most valuable?

    What I found most valuable in the Meraki Dashboard is straight monitoring of the different devices, as well as the ability to easily set up VPNs, for example, both Meraki client VPNs and non-Meraki VPNs for different organizations that work with my company. I also like that the tool is a really good firewall.

    What needs improvement?

    For my purposes, I don't need to see any other features added to the Meraki Dashboard. I have no criticisms and I do like the tool. If I had a criticism for it, it would be about the pricing because it could be a little less, but again, for the service that you get, I won't complain about that too much.

    For how long have I used the solution?

    I've been working with Meraki Dashboard for the last ten years.

    What do I think about the stability of the solution?

    The Meraki Dashboard is a very stable tool. The only time I haven't been able to gain access to it was when there was an issue with Meraki, in particular, with the cloud, but that lasted only for half an hour to an hour.

    What do I think about the scalability of the solution?

    The Meraki Dashboard is a very scalable tool. It's easy to bring on new devices and new networks. You can go in and set up a device, and once it comes online, it will automatically update, and then you've got all the information on it, and it takes less than five minutes to set up a new device.

    How are customer service and support?

    Technical support for Meraki Dashboard has been quite good. There was only one time when I couldn't get the answers that I needed, but the rest of the time, I did finally get the answers I needed, though it took a little while. I had to find an older gentleman that had been with the company for a while to figure something out because the young support people couldn't figure it out. Other than that, the technical support has been really good.

    Which solution did I use previously and why did I switch?

    In my previous organization, everything was done on the Cisco command line. In my current organization, Meraki came on and the Meraki Dashboard was offered as part of the licensing for each device, so it was a no-brainer to use it rather than try to find another solution.

    How was the initial setup?

    The initial setup for the Meraki Dashboard was straightforward. It was done before I got on site for this particular job.

    What about the implementation team?

    Implementation of the Meraki Dashboard was done by a third party, and then when I took over the job, I just gained access to the dashboard. It was a reseller who implemented the tool and my organization was satisfied with the work the reseller did.

    What was our ROI?

    I'm unable to share ROI information, and all I know is that Meraki Dashboard is meant to be a one-stop-shop. I can access my devices from anywhere around the world through it and all I need is a browser interface, so the tool allows one person to do the job of a normal five to six-person IT team.

    What's my experience with pricing, setup cost, and licensing?

    Licensing for Meraki Dashboard is paid every year, and it's on a per-device model that costs roughly $300 to $400 per device, but that comes with full support and troubleshooting, etc. Compared to similar products, Meraki Dashboard is quite high-end, but the costs you pay are all-in.

    What other advice do I have?

    The Meraki Dashboard is part of Meraki's commitment to its users. It's on a private cloud with Meraki.

    In my organization, it's just me using Meraki Dashboard. I'm an IT Manager and I'm also in charge of the deployment and maintenance of the tool. It's easy and the only thing I have to do is make sure I have a network cable and power source, so I plug the tool in the wall, plug it into a network cable, and that's it.

    What's going on in my organization is that it was recently purchased by another company that is coming online, and that company is using Meraki, so I'm going to be offloading all of the day-to-day to that company's IT support team.

    My advice to others looking into implementing Meraki Dashboard is that you will find that it is very easy to wrap your head around. It is very full. There are no shortcomings on the tool that I found so far as well as on the devices because Meraki Dashboard is made by Cisco, so it's a very good quality device. It's a very good quality dashboard that provides reporting services. Everything is really good, and it will allow you to do anything you need unless you have to physically go on-site, but you can do everything on the Meraki Dashboard.

    I'm rating the Meraki Dashboard ten out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Buyer's Guide
    Meraki Dashboard
    November 2022
    Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
    656,862 professionals have used our research since 2012.
    Senior Advisor at TwentyTwo
    Real User
    Top 20
    Allows you to see what current data transfer rates are on switches in the dashboard and run cable tests from it
    Pros and Cons
    • "We find that Meraki has all the features you need to be able to enable complex network protocols for AV equipment. We deal with a streaming product over IP, and Meraki is fantastic at that."
    • "It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are."

    What is our primary use case?

    I'm a consultant. When a customer moves buildings, I help them understand what they're going to need for the new building. We put them in touch with all the right companies that can help put that together.

    This solution is usually deployed in the cloud.

    What is most valuable?

    Meraki provides the most features. It's helpful to be able to see that your network is online. Something I love about Meraki is on all the Meraki switches in the dashboard, you can see what their current data transfer rates are, and you can run cable tests from it. We've used the cable test function numerous times. It's fantastic.

    One of the things we love about Meraki is that we work a lot with audio visual systems for new buildings. We find that Meraki has all the features you need to be able to enable complex network protocols for AV equipment. We deal with a streaming product over IP, and Meraki is fantastic at that. With wireless presentation, you can set Bonjour and mDNS replication really easily on your wireless network and have it traverse different VLANs and different wireless servers. It's fabulous, but you have to know how to do it.

    What needs improvement?

    It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are. It would be very helpful if next to a lot of the settings, they had a button you could click on, and it would explain what that setting actually does and how it affects your network.

    Particularly when you're in the dashboard and particularly when you're looking at wireless networks, they have so many advanced options and they're hard to understand. A lot of people don't know what beacon intervalling is or even basic things like channels. 

    Meraki has good documentation on their website, but if it was better linked with the dashboard, it would make it a lot simpler. Small businesses that we deal with use Ubiquiti. In their dashboard, next to every setting you can see what that setting does, which is really helpful. DrayTek is like that as well.

    We always employ a third party who knows the system inside and out. If you apply it yourself, it would take you forever. From my perspective, that would be the number one thing I would want to see improved as a high-level person, because it would save us a lot of money if we didn't have to employ a third party.

    For how long have I used the solution?

    I have been using this solution since before it was purchased by Cisco.

    How are customer service and support?

    I would give technical support an 8 out of 10. It's very good. We're very lucky. There are a couple of people who are based in Australia who are part of Meraki support, and they're easy to get a hold of and very helpful.

    The reason I would mark them down by two points is that sometimes the system is a little bit automated, so it's hard to get to the person you want to talk to. They probably need more support staff, like with most companies. The response time can be a little bit slow sometimes.

    How was the initial setup?

    Initial setup is very complex.

    What about the implementation team?

    Every time we've deployed it, we've had to employ third parties to do it for us.

    What's my experience with pricing, setup cost, and licensing?

    My view is that it's expensive, but it's the best.

    What other advice do I have?

    I would rate this solution 9 out of 10.

    Every time we've deployed it, it's fantastic. It works great. You just have to understand that it's complex, but all systems are complex. Palo Alto is complex, Arista is complex, Extreme Networks is complex.

    I would never recommend Meraki to someone who only has 100 users. They would need to have 300 users. For a small number of users, it's expensive, it's complex, and you really need to be able to afford to pay someone who knows how to use it. If you have 300 users, you can have a full-time network engineer.

    If you want the best and you have the money, then get it.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
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    PeerSpot user
    Project Manager at a consultancy with 201-500 employees
    Consultant
    Top 20
    Good features and reliable but expensive
    Pros and Cons
    • "It's a scalable solution."
    • "Some features could be added."

    What is our primary use case?

    I'm doing everything with this solution. I'm renting some access and using it for my enterprise. I'm doing the insights. I'm doing the API integration with the NordLayer. I can work from home with it as well. 

    What is most valuable?

    For the most part, it's perfect. The features are all great.

    The initial setup is very good.

    It's a scalable solution.

    The solution is stable. 

    What needs improvement?

    It is a little bit expensive. 

    Maybe sometimes they just need to add some more integration to not be a hundred percent Cisco. For example, with Cisco Umbrella, if they could integrate, let's say, Palo Alto or some other third-party devices on the API, not on the VPN channel, that would be great.

    Some features could be added. 

    For how long have I used the solution?

    I've used the solution for around two years.

    What do I think about the stability of the solution?

    The solution is very stable and reliable. There are no bugs. Its performance is good. 

    What do I think about the scalability of the solution?

    I've found the solution to be scalable. 

    The number of users vary. 

    For my company, I'm providing consultancy. That's around ten people. However, for other companies where we provide the consultant, there's sometimes 2,000, or 5,000 people. I cannot distinguish between my business as a small enterprise doing that consultancy or in general our clients. It's hard to give exact user numbers.

    How are customer service and support?

    I didn't face any real problems that would require support. Maybe some other people might if they are doing things on their own side.

    Sometimes, with the old way of Meraki VPN connection, it did not work on Windows. However, I asked somebody to follow up with customer support or with technical support and we worked out the issue.

    Which solution did I use previously and why did I switch?

    I'm using the Cisco Meraki right now for my own business. In my company, we are using FortiGate. 

    How was the initial setup?

    The setup is easy. It's not complex. It could be more friendly. When we connect on the API, maybe we can add some more features. Other than that, it was great.

    I don't have a huge environment, to be honest. If I have a big environment, I would automate that. I'm doing everything manually in a small environment, and it's straightforward and fast.

    The amount of people you need to maintain the solution depends on the third party. Our monitoring or support will be two or three people. However, usually, maintenance is handled by a third party. We don't consider how many people; we do the fees, and they will do their job.

    What about the implementation team?

    I handle the initial setup in-house. I did not need the assistance of other outside individuals such as consultants or integrators. 

    Of course, the last time I deployed around 1200 sites and I used a third party.

    What was our ROI?

    While we haven't seen any ROI just yet, we expect to see an ROI in three to four years. 

    What's my experience with pricing, setup cost, and licensing?

    It is a pretty expensive solution. I'd rate it four out of five in terms of how expensive it is, with five being the most expensive. 

    There is just the licensing fee and the integration. If I do it with the Cisco Umbrella, since I'm forced to use the Umbrella to get the full features, I'm limited with the Umbrella. That said, I don't want, as an example, a SaaS solution. If I do it with NordVPN or any other SaaS solution, I have to pay there, and I do a VPN connection which is not the right solution for me in 2022. 

    What other advice do I have?

    We're a customer and an end-user.

    We are using the latest version of the solution. However, I don't know the exact version number. 

    I'd advise users that the solution can be expensive, and they need to brace for that.

    I'd rate the solution seven out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Quality Control Engineer at Casaplex LLC
    Real User
    Top 10
    We can remotely monitor clients' networks through Meraki Dashboard, dramatically reducing the on-site visits required
    Pros and Cons
    • "Scalability is one of Meraki Dashboard's strongest features. We have thousands of users if we're counting the end-users on our clients' network, but we have hundreds of clients."
    • "The wait time to speak with a Meraki support engineer is always long, but they get the job done."

    What is our primary use case?

    We use Meraki Dashboard for troubleshooting and configuring networks, statistics, reporting, and monitoring security threats. Our clients' networks depend on it daily, and it's part of our core business model.

    How has it helped my organization?

    We can remotely monitor clients' networks through Meraki Dashboard, dramatically reducing the on-site visits required. Meraki Dashboard has cut down on personnel costs because it requires fewer people to support. 

    It also helps us stay on top of potential problems, which keeps our clients happy. We get critical notifications ahead of time, so we know about the issues before our clients do.

    What is most valuable?

    The most critical feature of Meraki Dashboard is its scalability.

    What needs improvement?

    Meraki Dashboard is a mature product, so it doesn't have a lot of bugs or significant issues, but would love to have the ability to save configurations externally instead of storing them in the database. 

    For how long have I used the solution?

    I've been using Meraki Dashboard for over four years.

    What do I think about the stability of the solution?

    Meraki Dashboard is stable. We rarely have significant crashes or downtime. The solution has gone down maybe once in four years.

    What do I think about the scalability of the solution?

    Scalability is one of Meraki Dashboard's strongest features. We have thousands of users if we're counting the end-users on our clients' network, but we have hundreds of clients. 

    How are customer service and support?

    The wait time to speak with a Meraki support engineer is always long, but they get the job done. I rate Meraki support eight out of 10. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We never based our business on other cloud solutions of that level. We use other products, but I hated the HP solution. There were so many glitches. Unfortunately, we have to deal with it from time to time because of existing clients, but that's not what I would recommend to anybody.

    How was the initial setup?

    I rate Meraki Dashboard eight out of 10 for ease of deployment. It's straightforward to deploy Meraki Dashboard at a new site because you can use a template, and it's easy for me, in particular, because I have been using the solution for a long time. 

    With a template, it usually takes no longer than 10 minutes if you have all the network equipment ready to go. A full setup from scratch takes about two days. Usually, a single person can set it up but it depends on the number of clients we have. If we have more clients, we might need additional staff to manage and maintain the solution. 

    What about the implementation team?

    We do the deployment ourselves.

    What's my experience with pricing, setup cost, and licensing?

    I rate Meraki Dashboard six out of 10 for affordability. The cost depends on the amount of equipment at each site, including switches, access points, firewalls, etc. Meraki's licensing model is per unit per year. At a minimum, it's around $500 for the smallest networks.

    What other advice do I have?

    I rate Meraki Dashboard nine out of 10. It's one of the best products on the market, but there's always room for improvement. More convenient licensing and faster technical support would probably bring it up to a perfect 10. 

    If you plan to implement Meraki Dashboard, I recommend first creating a structure that you can replicate. It's much easier to support that way because there's already an internal structure. If you have consistency in naming devices, ports, etc., it will help you search data to identify ports and troubleshoot.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Senior Analyst at a manufacturing company with 5,001-10,000 employees
    Real User
    Top 5Leaderboard
    Very easy to set up and get running, but doesn't get very granular and needs better documentation organization
    Pros and Cons
    • "I would say the ease of use is the most valuable feature. It's very easy to set up and get up and running."
    • "The downside to the simplicity is that you can't get as granular as you could with the Cisco APs."

    What is most valuable?

    I would say the ease of use is the most valuable feature. It's very easy to set up and get up and running. 

    What needs improvement?

    The downside to the simplicity is that you can't get as granular as you could with the Cisco APs. They don't have a command line interface, or CLI, so you can't just go into the CLI and copy and paste a bunch of commands. You have to do it through the dashboard. That would be the biggest downside.

    Their biggest improvement needs to be their documentation. With Cisco, for example, you can just Google whatever image your controller is on. You can say, "I want an 8.5 config guide," and they will give you a PDF that goes from A to Z, with everything you need to know in one place for that software image. You can just open up the guide, do a search for whatever you're looking for, and boom, it'll take you to it. Meraki, on the other hand, does not do that, so if you want to learn anything, you kind of have to know what it is you're looking for to begin with. It's just a webpage database of articles and you've got to basically find what you're looking for. I would love to just have a guide for each software release as opposed to me having to hunt it out.

    For how long have I used the solution?

    I've been using this solution for about a year and a half now. 

    What do I think about the stability of the solution?

    The stability has been amazing. I don't have to manage it a 10th as much as I have to manage my Cisco stuff.

    What do I think about the scalability of the solution?

    It's very scalable. We have dozens of employees using the dashboard because each location has its own technician and they have access to their location.

    How was the initial setup?

    I did 99% of the setup. The only thing I had to get help with was for some of the security guys to do their stuff, but it's really easy to set up. That's the great thing about Meraki et al. It is super easy, almost just straight out of the box. You can watch an eight minute video and have an access point up and running. Getting into the nitty gritty is a little harder. When you want to start doing radio profiles and power control, that gets a little more convoluted. It's easy once you know where to look in the dashboard, though. The hard part is knowing where to find the granular stuff, but the initial setup is super easy.

    I would say that once you get it really scaled out, one person can maintain it, but that's not how we do it. The security guy handles the firewall part, the voice guy handles the voice part, and I handle the wireless part.

    What's my experience with pricing, setup cost, and licensing?

    You don't have to pay for the dashboard. You pay for a license, and an access point comes with it. You use the free dashboard to manage those access points.

    What other advice do I have?

    My advice to those considering this solution is that if you want a set it and forget it solution, this is great. If you want a solution that you can get into the minutia and adjust at a really super granular level, this is not the solution for you.

    I would rate this solution as a nine out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Miguel Pinhal - PeerSpot reviewer
    Systems Administrator at Inetum
    Consultant
    Top 10
    Simple configuration, automatic updates, great for home remote work
    Pros and Cons
    • "Meraki Dashboard does not require a lot of maintenance. Cisco tells communicates through the Meraki Dashboard web client, it will automatically send updates to the equipment. They will send you an email on what day the updates will take place. If you want to proceed, you can click on accept, or you can decline them and schedule the updates at another time."
    • "Meraki Dashboard could improve the user interface by making it more user-friendly. The configuring can at times be difficult."

    What is our primary use case?

    We use a private cloud that is owned by Cisco. We create an account and we can add devices via their MAC address. We then can configure them even before we take them out of the box or when they are on site. It saves a lot of time.

    The main use for the Meraki Dashboard is instead of the traditional Cisco way of configuring things where you need a common line, with the Cisco Meraki Dashboard you can configure them through the web. You only need to configure it by doing some checkmarks and typing some IP addresses. It becomes a lot easier when configuring the whole equipment. You can also know the device locations of where they are installed. It will give you a Google Maps location of where the devices are.

    How has it helped my organization?

    Meraki Dashboard has improved organizations because the configuration of the solution is very easy. It has saved a lot of time.

    What is most valuable?

    Meraki Dashboard does not require a lot of maintenance. Cisco tells communicates through the Meraki Dashboard web client, it will automatically send updates to the equipment. They will send you an email on what day the updates will take place. If you want to proceed, you can click on accept, or you can decline them and schedule the updates at another time.

    I have been happy with all the features that Meraki Dashboard provides.

    What needs improvement?

    Meraki Dashboard could improve the user interface by making it more user-friendly. The configuration can at times be difficult.

    Also their support team could be better with response times.

    For how long have I used the solution?

    I have been using Meraki Dashboard for approximately eight months.

    What do I think about the stability of the solution?

    The stability is very good in the Meraki Dashboard. 

    For example, when something is about to break, it will give you a warning, such as "There is a problem that I think will be happening. Let's fix them before it happens." 

    How are customer service and support?

    The support itself, it´s not been great. Long times waiting for them to pickup a phone call (1h30min) long or even more!

    Cisco provides a 24x7 support if you are on an enterprise license.

    How would you rate customer service and support?

    Negative

    How was the initial setup?

    The initial setup of Meraki Dashboard is straightforward. You only need to click on add a new device, insert its MAC address, and then it is almost done. You have to type the name you want to give to the equipment, and the IP address, and you are finished.

    The deployment takes approximately 10 to 15 minutes.

    What about the implementation team?

    We used an integrator which was the vendor's support.

    What's my experience with pricing, setup cost, and licensing?

    The price of Meraki Dashboard is kinda expensive because knowing that it is a cloud-based solution has its benefits. 

    What other advice do I have?

    Meraki Dashboard is a great solution for every company. 

    If you want ease and peace of mind throughout and especially if you are starting out with networking. This is a great solution to learn.

    Where I see the real potential for today's networking, would be for the healthcare services.

    I rate Meraki Dashboard a nine out of ten.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Vice president for IT at a performing arts with 51-200 employees
    Real User
    Top 10
    Well-organized, easy to use, and practical
    Pros and Cons
    • "What I found most valuable in Meraki Dashboard is that it's well-organized, easy to use, and practical."
    • "An area for improvement in Meraki Dashboard is licensing management because it's a little complex. Product licensing can be made a little bit easier through license concurrency and a more straightforward approach to applying the license to products and services."

    What is our primary use case?

    We're using Meraki Dashboard for the overall insight and management of the products and services that we have with Meraki, whether switches, SD-WAN, access points, MDM, or the system manager. Meraki Dashboard is our overall portal for service management for all Meraki products.

    How has it helped my organization?

    Meraki Dashboard helped my company because it allows the oversight and management of Meraki products and services from an operational and maintenance perspective, including software updates and overall utility. The solution also allows the segregation of rights so that multiple people can quickly manage different aspects of the services.

    What is most valuable?

    What I found most valuable in Meraki Dashboard is that it's well-organized, easy to use, and practical.

    What needs improvement?

    An area for improvement in Meraki Dashboard is licensing management because it's a little complex. Product licensing can be made a little bit easier through license concurrency and a more straightforward approach to applying the license to products and services.

    For how long have I used the solution?

    I've been using Meraki Dashboard for five or six years now. I'm still using the solution but in a different capacity.

    What do I think about the stability of the solution?

    Meraki Dashboard is a stable solution.

    What do I think about the scalability of the solution?

    Meraki Dashboard is a scalable solution.

    How are customer service and support?

    I found the technical support for Meraki Dashboard good, so I'm rating it four out of five.

    Which solution did I use previously and why did I switch?

    From a dashboard perspective, my company used Fortinet before  Meraki Dashboard to oversee products and services.

    How was the initial setup?

    Meraki Dashboard was straightforward to set up.

    What was our ROI?

    I've seen ROI from Meraki Dashboard.

    What's my experience with pricing, setup cost, and licensing?

    Meraki Dashboard is a utility and portal that's part of the Meraki solution.

    What other advice do I have?

    In my company, ten to twelve people use Meraki Dashboard.

    As the Meraki Dashboard deployment was very straightforward, only two to three people deployed it. Ten people handled the maintenance of the solution, but it was based on areas in which people had responsibility.

    Currently, there's no plan to increase the usage of the Meraki Dashboard.

    I would recommend Meraki Dashboard to others who have Meraki products and services, as the solution can provide oversight into what you're doing and what you'll be able to maintain from a Meraki point of view.

    My rating for Meraki Dashboard is eight out of ten because it's a strong product for me.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    Buyer's Guide
    Download our free Meraki Dashboard Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2022
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    Buyer's Guide
    Download our free Meraki Dashboard Report and get advice and tips from experienced pros sharing their opinions.